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Retail Customer Associate Jobs in Worcester, MA (NOW HIRING)

TJX Companies

Retail Sales Associate

Framingham, MA · On-site

$16.25 - $16.75/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

HomeGoods

retail merchandise associate

Waltham, MA

$16.25 - $16.75/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

HomeGoods

retail merchandise associate

Waltham, MA · On-site

$16.25 - $16.75/hr

Role models established customer experience practices with internal and external customers Supports and embodies a positive store culture through honesty, integrity, and respect Accurately rings ...

TJX Companies

Part Time Retail Associate

Worcester, MA · On-site

$16.25 - $16.75/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

TJX Companies

Retail Sales Associate

Northborough, MA · On-site

$16.25 - $16.75/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

TJX Companies

Retail Associate - Part Time

Framingham, MA · On-site

$16.25 - $16.75/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

Tjx

Retail Full Time Associate

Northborough, MA

$16.25 - $16.75/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

TJX Companies

retail merchandise associate

Waltham, MA

$16.25 - $16.75/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

Tjx

Retail Associate - Part Time

Framingham, MA

$16.25 - $16.75/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

TJX Companies

Full Time Retail Associate

Leominster, MA · On-site

$16.25 - $16.75/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

TJX Companies

Part Time Retail Associate

Leominster, MA · On-site

$16.25 - $16.75/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

TJX Companies

Retail Full Time Associate

Northborough, MA · On-site

$16.25 - $16.75/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

TJX Companies

Retail Sales Associate

Northborough, MA · On-site

$16.25 - $16.75/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

Tjx

Retail Sales Associate

Framingham, MA · On-site

$16.25 - $16.75/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

Tjx

Part Time Retail Associate

Worcester, MA

$16.25 - $16.75/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

TJX Companies

retail merchandise associate

Waltham, MA · On-site

$16.25 - $16.75/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

Tjx

Full Time Retail Associate

Leominster, MA

$16.25 - $16.75/hr

Role models established customer experience practices with internal and external customers ... Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation ...

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All JobsRetail Customer Associate JobsRetail Customer Associate Jobs in Worcester, MA

Retail Customer Associate information

See Worcester, MA salary details

$11

$15

$17

How much do retail customer associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for retail customer associate in Worcester, MA is $15.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $15.82 per hour, depending on experience, location, and employer.

What is the difference between Retail Customer Associate vs Cashier?

AspectRetail Customer AssociateCashier
Primary RoleAssist customers, provide product information, and ensure a positive shopping experienceHandle transactions, operate cash registers, and process payments
Required SkillsCustomer service, communication, product knowledgeBasic math, attention to detail, cash handling
Work EnvironmentSales floor, customer interactionCheckout counters, point-of-sale systems
Common CertificationsNone typically required, but customer service experience preferredCash handling or POS training often preferred

While both roles involve working in retail settings, a Retail Customer Associate focuses on assisting customers and enhancing their shopping experience, whereas a Cashier primarily handles transactions at the checkout. The roles often overlap, but the Associate role encompasses broader customer service responsibilities.

What are the key skills and qualifications needed to thrive as a retail customer associate?

To thrive as a Retail Customer Associate, you need strong customer service skills, basic math abilities, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile payment platforms is highly valued. Outstanding communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure positive customer experiences, efficient sales operations, and contribute directly to store success and customer loyalty.

How does a retail customer associate typically interact with other team members to ensure a smooth store operation?

Retail Customer Associates work closely with colleagues, such as cashiers, stock associates, and supervisors, to maintain an organized and efficient store environment. Communication is key—they often relay customer feedback to management, coordinate with the stock team to replenish shelves, and assist cashiers during busy periods. Collaboration ensures customer needs are met promptly, inventory is managed effectively, and the store runs smoothly. Building strong working relationships within the team not only improves the customer experience but can also open up opportunities for career advancement within the company.

What is a retail customer associate?

Retail Customer Associates are employees who assist customers in retail stores by answering questions, helping them find products, processing transactions, and ensuring a positive shopping experience. They often handle tasks such as restocking shelves, managing returns, addressing customer concerns, and maintaining store cleanliness. Good communication skills and a friendly attitude are important for this role, as associates are often the main point of contact between the store and its customers.

What are popular job titles related to Retail Customer Associate jobs in Worcester, MA?

For Retail Customer Associate jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Retail Customer Associate jobs in Worcester, MA look for?

The top searched job categories for Retail Customer Associate jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Retail Customer Associate jobs?

Cities near Worcester, MA with the most Retail Customer Associate job openings:

Retail Customer Associate jobs near you

Retail Customer Experience Coordinator (Part-Time Nights and Weekends)

TJX Companies

Framingham, MA

$17.25 - $17.75/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 689 frontline employees who took The Breakroom Quiz

26th of 39 rated national retailers

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Who We're Looking For: You.

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

1 Worcester Rd

Location:

USA TJ Maxx Store 0147 Framingham MAThis position has a starting pay range of $17.25 to $17.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.Employment Type: PART_TIME

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