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Customer Service Assistant Jobs in Worcester, MA

Be Seen First

Coordinate with vendors and assist with managing vendor relationships for maintenance and service ... Previous office, administrative, customer service, or property management experience preferred

Be Seen First

Coordinate with vendors and assist with managing vendor relationships for maintenance and service ... Previous office, administrative, customer service, or property management experience preferred

Customer Service

Fitchburg, MA · On-site

$16.25 - $22/hr

This role will assist with incoming orders and associated tasks, including receipt, entry ... Customer Service initiates, routes, coordinates, and monitors customer returns and customer ...

Customer Service

Palmer, MA · On-site

$18.50 - $20/hr

About the job Customer Service We are seeking a dynamic and organized individual to join our team as an Outbound Customer Service / Administrative Assistant. This role combines customer interaction ...

Customer Service

Fitchburg, MA · On-site

$16.25 - $22/hr

This role will assist with incoming orders and associated tasks, including receipt, entry ... Customer Service initiates, routes, coordinates, and monitors customer returns and customer ...

This role will assist with incoming orders and associated tasks, including receipt, entry ... Customer Service initiates, routes, coordinates, and monitors customer returns and customer ...

Customer Service

Fitchburg, MA · On-site

$16.25 - $22/hr

This role will assist with incoming orders and associated tasks, including receipt, entry ... Customer Service initiates, routes, coordinates, and monitors customer returns and customer ...

Customer Service

Fitchburg, MA · On-site

$18 - $22/hr

This role will assist with incoming orders and associated tasks, including receipt, entry ... Customer Service initiates, routes, coordinates, and monitors customer returns and customer ...

Customer Service

Framingham, MA · On-site

$20 - $23/hr

Generate quotes and follow up with customers regarding quotes and orders * Assist with general ... Prior customer service or office experience preferred * Strong communication and organizational ...

Ability to handle high call volumes in a professional manner Assist customers, verify account ... service in a timely fashion Strong computer skills and experience tracking and recording call ...

Customer Service Specialist

Fitchburg, MA · On-site

$17.25 - $22.75/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Customer Service Specialist

Shrewsbury, MA · On-site

$17.25 - $23/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

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Customer Service Assistant information

See Worcester, MA salary details

$11

$19

$28

How much do customer service assistant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service assistant in Worcester, MA is $19.98, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $22.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to handling customer inquiries, managing complaints, and meeting performance targets. However, the level of stress varies depending on the workload, company support, and individual skills in communication and problem-solving.
What are the most commonly searched types of Customer Service jobs in Worcester, MA? The most popular types of Customer Service jobs in Worcester, MA are:
What are popular job titles related to Customer Service Assistant jobs in Worcester, MA? For Customer Service Assistant jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Customer Service Assistant jobs in Worcester, MA look for? The top searched job categories for Customer Service Assistant jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Customer Service Assistant jobs? Cities near Worcester, MA with the most Customer Service Assistant job openings:
Infographic showing various Customer Service Assistant job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,561 per year, or $20 per hour.

Food Service Assistant

Vibram Corporation

North Brookfield, MA • On-site

$18.25 - $19/hr

Full-time

Re-posted 24 days ago


Job description

Description:Join Our Team as a Food Service Assistant!


Monday–Friday | No Nights, No Weekends!

Are you energetic, friendly, and ready to bring some flavor to the workday?
We’re looking for a Food Service Assistant who loves keeping things running smoothly and serving up great experiences along with great food.


What You’ll Be Doing

Every day is a little different, but you’ll get to:

  • Help prepare our daily menu items (hello, delicious smells!)
  • Wash dishes and keep our kitchen sparkling clean
  • Run the cash register with a smile
  • Wipe down tables and keep our dining area welcoming
  • Support the team with a variety of cafeteria tasks—no two days are exactly alike!

You’ll follow easy-to-understand routines, schedules, and instructions, and be a key part of creating a positive, efficient mealtime environment.

What You Bring to the Table
  • Ability to lift and move food products from boxes to storage areas
  • Comfortable being on your feet and moving around for most of your shift
  • Able to keep up the pace when things get busy
  • A positive attitude and a team-first mindset
Requirements:Food Service Assistant

Pay Rate: $18.25–$19.00 per hour (based on experience)

Bring your energy, creativity, and love for good food to our team! We’re looking for a Food Service Assistant who enjoys variety, teamwork, and making people’s day just a little brighter—one meal at a time.

Essential Duties & Responsibilities
  1. Food Prep With Flair
    Support the Food Service Manager by prepping ingredients (think chopping, peeling, assembling salads) and helping present delicious meals prepared by our chef. Share creative ideas—we love fresh inspiration for new menu items!
  2. Customer Service & Café Care
    Operate the cash register smoothly, handle payments and vouchers, and keep our café sparkling. Wash dishes, organize utensils, tidy up tables, and restock essentials like napkins and condiments. A clean, welcoming space is part of the experience!
  3. Stocking & Shopping
    Receive and store food items where they belong. Occasionally run to the grocery store to pick up supplies—yes, you get to be the hero who saves the recipe.
  4. Safety First
    Report any unsafe equipment or unusual situations. Follow all safety rules and use proper safety gear. We care about a safe, comfortable workplace.
  5. Food Orders & Baking Fun
    Prep, slice, bake, and assemble food orders headed to the manufacturing building break room. Your work fuels the entire operation—literally.
  6. Special Events Support
    Jump in to help with cooking, baking, serving, and clean-up for special events. These are often the most fun days!
  7. Reliability Matters
    Consistent, dependable attendance is essential—your team counts on you.

And of course…
Perform other similar or related duties as assigned. Every day brings something new.

Qualifications

To succeed in this role, you’ll bring:

  • A High School Diploma or GED
  • 1–3 years of experience in food service, hospitality, or a similar environment
  • The skills, teamwork, and positive attitude needed to perform each essential function (with reasonable accommodations available as needed)