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Customer Service Assistant Jobs in Worcester, MA

Refeyn

Customer Service & Logistics Assistant

Waltham, MA · On-site

$46K - $58K/yr

Customer Service & Logistics Assistant Waltham, Massachusetts Position Overview The Customer Service & Logistics Assistant primarily supports the day-to-day logistics, warehousing, and inventory ...

Sherwin-Williams

Customer Service Specialist

Fitchburg, MA · On-site

$17.25 - $22.75/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Clayens

Customer Service

Fitchburg, MA · On-site

$16.25 - $22/hr

This role will assist with incoming orders and associated tasks, including receipt, entry ... Customer Service initiates, routes, coordinates, and monitors customer returns and customer ...

Manufacturing Company

Customer Service

Palmer, MA · On-site

$18.50 - $20/hr

About the job Customer Service We are seeking a dynamic and organized individual to join our team as an Outbound Customer Service / Administrative Assistant. This role combines customer interaction ...

Clayens NP

Customer Service

Fitchburg, MA · On-site

$16.25 - $22/hr

This role will assist with incoming orders and associated tasks, including receipt, entry ... Customer Service initiates, routes, coordinates, and monitors customer returns and customer ...

Clayens US LLC

Customer Service

Fitchburg, MA · On-site

$18 - $22/hr

This role will assist with incoming orders and associated tasks, including receipt, entry ... Customer Service initiates, routes, coordinates, and monitors customer returns and customer ...

Regency Transportation

Customer Service

Franklin, MA · On-site

$19 - $22/hr

Ability to handle high call volumes in a professional manner Assist customers, verify account ... service in a timely fashion Strong computer skills and experience tracking and recording call ...

Sherwin-Williams

Customer Service Specialist

Fitchburg, MA · On-site

$17.25 - $22.75/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

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Customer Service Assistant information

See Worcester, MA salary details

$11

$19

$28

How much do customer service assistant jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer service assistant in Worcester, MA is $19.98, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $22.79 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Worcester, MA?

The most popular types of Customer Service jobs in Worcester, MA are:

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For Customer Service Assistant jobs in Worcester, MA, the most frequently searched job titles are:

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The top searched job categories for Customer Service Assistant jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Customer Service Assistant jobs?

Cities near Worcester, MA with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,561 per year, or $20 per hour.

Administrative & Customer Service Assistant

Ludlow, MA • On-site

Salema Management
See more jobs at Salema Managementexternal

$17 - $21/hr

Full-time

Posted 5 days ago

Job description

Salema Management is a well-established local Dunkin' franchisee group committed to employee growth and development. We are seeking a hardworking, enthusiastic team player to support our Main Office and assist wherever needed.
Responsibilities:
  • Respond to and resolve customer concerns by phone or in writing.
  • Maintain employee records and office files.
  • Answer calls, forward messages, confirm orders, and provide updates.
  • Assist with reports, audits, and compliance reviews.
  • Complete additional HR and administrative projects as assigned.

Qualifications:
  • High school diploma or GED required.
  • One year of office experience preferred.
  • Strong computer, customer service, and communication skills.
  • Organized, flexible, and able to manage multiple priorities independently.
  • Ability to maintain confidentiality.
  • Bilingual skills are a plus.

Schedule and Work Environment:
  • In-person office position; remote work is not available.
  • Regularly scheduled full-time or part-time hours.
  • Applicants seeking part-time work are encouraged to apply.
  • Position involves sitting, computer use, phone calls, filing, and interaction with employees, managers, and customers.

You are applying for work with a franchisee of Dunkin, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their employees and establish their own wage and benefit programs, which may vary among franchisees.
This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

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