Retail Associate
$16.25 - $18.50/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
$16.25 - $18.50/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Gresham, OR · On-site
$16.25 - $18.50/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Gresham, OR · On-site
$16.25 - $18.50/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Vancouver, WA · On-site
$16 - $18.25/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Vancouver, WA · On-site
$16 - $18.25/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Hillsboro, OR · On-site
$16.50 - $19/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Hillsboro, OR · On-site
$16.50 - $19/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Clackamas, OR · On-site
$16 - $18.50/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Clackamas, OR · On-site
$16 - $18.50/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Portland, OR · On-site
$15.75 - $18/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Portland, OR · On-site
$15.75 - $18/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
$16 - $18.50/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
$16 - $18.50/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Vancouver, WA · On-site
$16 - $18.25/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Vancouver, WA · On-site
$16 - $18.25/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Portland, OR · On-site
$16.25 - $18.50/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Portland, OR · On-site
$16.25 - $18.50/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Hillsboro, OR · On-site
$16.50 - $19/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Hillsboro, OR · On-site
$16.50 - $19/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Portland, OR · On-site
$16.25 - $18.50/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Portland, OR · On-site
$16.25 - $18.50/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Vancouver, WA · On-site
$16 - $18.25/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Vancouver, WA · On-site
$16 - $18.25/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Portland, OR · On-site
$16.25 - $18.50/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Portland, OR · On-site
$16.25 - $18.50/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Portland, OR · On-site
$16.25 - $18.50/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Portland, OR · On-site
$16.25 - $18.50/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Portland, OR · On-site
$15.75 - $18/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Portland, OR · On-site
$15.75 - $18/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Vancouver, WA · On-site
$16.25 - $18.75/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Vancouver, WA · On-site
$16.25 - $18.75/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Oregon City, OR · On-site
$16.25 - $18.75/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Oregon City, OR · On-site
$16.25 - $18.75/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Beaverton, OR · On-site
$15.75 - $18.25/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Beaverton, OR · On-site
$15.75 - $18.25/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Beaverton, OR · On-site
$15.75 - $18.25/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Beaverton, OR · On-site
$15.75 - $18.25/hr
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Portland, OR · On-site
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Associate
Portland, OR · On-site
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...
Retail Customer Associate information
See Portland, OR salary details
$11.98 - $12.61
0% of jobs
$12.61 - $13.23
1% of jobs
$13.23 - $13.86
0% of jobs
$13.86 - $14.48
0% of jobs
$14.48 - $15.11
13% of jobs
$15.40 is the 25th percentile. Wages below this are outliers.
$15.11 - $15.74
24% of jobs
The median wage is $15.98 / hr.
$15.74 - $16.36
30% of jobs
$16.77 is the 75th percentile. Wages above this are outliers.
$16.36 - $16.99
11% of jobs
$16.99 - $17.61
10% of jobs
$17.61 - $18.24
10% of jobs
$18.24 - $18.86
2% of jobs
$11
$16
$18
How much do retail customer associate jobs pay per hour?
As of Aug 6, 2026, the average hourly pay for retail customer associate in Portland, OR is $16.09, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $16.83 per hour, depending on experience, location, and employer.
What is the difference between Retail Customer Associate vs Cashier?
| Aspect | Retail Customer Associate | Cashier |
|---|---|---|
| Primary Role | Assist customers, provide product information, and ensure a positive shopping experience | Handle transactions, operate cash registers, and process payments |
| Required Skills | Customer service, communication, product knowledge | Basic math, attention to detail, cash handling |
| Work Environment | Sales floor, customer interaction | Checkout counters, point-of-sale systems |
| Common Certifications | None typically required, but customer service experience preferred | Cash handling or POS training often preferred |
While both roles involve working in retail settings, a Retail Customer Associate focuses on assisting customers and enhancing their shopping experience, whereas a Cashier primarily handles transactions at the checkout. The roles often overlap, but the Associate role encompasses broader customer service responsibilities.
What are the key skills and qualifications needed to thrive as a retail customer associate?
To thrive as a Retail Customer Associate, you need strong customer service skills, basic math abilities, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile payment platforms is highly valued. Outstanding communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure positive customer experiences, efficient sales operations, and contribute directly to store success and customer loyalty.
How does a retail customer associate typically interact with other team members to ensure a smooth store operation?
Retail Customer Associates work closely with colleagues, such as cashiers, stock associates, and supervisors, to maintain an organized and efficient store environment. Communication is key—they often relay customer feedback to management, coordinate with the stock team to replenish shelves, and assist cashiers during busy periods. Collaboration ensures customer needs are met promptly, inventory is managed effectively, and the store runs smoothly. Building strong working relationships within the team not only improves the customer experience but can also open up opportunities for career advancement within the company.
What is a retail customer associate?
Retail Customer Associates are employees who assist customers in retail stores by answering questions, helping them find products, processing transactions, and ensuring a positive shopping experience. They often handle tasks such as restocking shelves, managing returns, addressing customer concerns, and maintaining store cleanliness. Good communication skills and a friendly attitude are important for this role, as associates are often the main point of contact between the store and its customers.
What are popular job titles related to Retail Customer Associate jobs in Portland, OR? For Retail Customer Associate jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Retail Customer Associate jobs in Portland, OR look for? The top searched job categories for Retail Customer Associate jobs in Portland, OR are:
Job description
GENERAL PURPOSE:
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.
ESSENTIAL FUNCTIONS:
- Understands that safety is the number one priority and practices safe behaviors in everything they do.
- Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
- Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
- Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
- Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
- Represents and supports the Company brand at all times.
- Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
- Maintains a professional appearance and adheres to the Company's dress code at all times.
- Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.
- Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
- Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
- Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
- As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
- Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
- Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
- Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
COMPETENCIES:
- Manages Work Processes
- Business Acumen
- Plans, Aligns & Prioritizes
- Builds Talent
- Collaborates
- Leading by Example
- Communicates Effectively
- Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
- Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
- Ability to perform basic mathematical calculations commonly used in retail environments.
PHYSICAL REQUIREMENTS/ADA:
- Ability to use all Store equipment, including PDTs, registers and PC as required.
- Ability to spend up to 100% of working time standing, walking, and moving around the Store.
- Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
- Ability to occasionally push, pull and lift more than 25 pounds.
- Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
- Certain assignments may require other qualifications and skills.Â
- Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.
SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.