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Retail Client Manager Jobs in Texas (NOW HIRING)

Own and manage a portfolio of strategic accounts within the Commercial Services, Retail, and ... Develop trusted advisor relationships with key client stakeholders, including executive decision ...

... manage multi-cultural teams. • Be based in Dallas, TX but willing to travel to different client locations in US and abroad. • Strong Retail/Client Industry domain background is desirable

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Retail Client Manager information

What is a retail client manager?

A Retail Client Manager is responsible for maintaining and growing relationships with retail clients, ensuring their needs are met and that they receive high-quality service. This role often involves overseeing client accounts, managing sales targets, coordinating with internal teams, and identifying opportunities to increase client satisfaction and business growth. Retail Client Managers act as the main point of contact for clients, addressing inquiries, resolving issues, and providing strategic advice to help clients achieve their business objectives.

What are the key skills and qualifications needed to thrive as a retail client manager?

To thrive as a Retail Client Manager, you need strong sales acumen, client relationship management skills, and typically a bachelor's degree in business or a related field. Familiarity with CRM software, retail analytics platforms, and POS systems is often required. Exceptional communication, negotiation, and problem-solving abilities help you build trust and resolve client issues effectively. These skills are crucial for driving sales growth, maintaining client satisfaction, and ensuring long-term business partnerships in the competitive retail sector.

How does a retail client manager typically collaborate with cross-functional teams to meet client needs?

A Retail Client Manager often works closely with teams such as merchandising, marketing, supply chain, and finance to ensure client expectations are met and exceeded. They serve as the main point of contact between the client and the company, translating client goals into actionable plans and coordinating with internal teams to deliver tailored solutions. Regular meetings, status updates, and collaborative planning sessions are common, enabling the Retail Client Manager to address challenges quickly and maintain strong client relationships. This collaborative environment not only benefits clients but also helps the Retail Client Manager develop a broad skill set and deep company knowledge.

What is the difference between Retail Client Manager vs Retail Sales Associate?

AspectRetail Client ManagerRetail Sales Associate
CredentialsCustomer service experience, sales skills, sometimes management certificationsHigh school diploma or equivalent, sales and customer service skills
Work EnvironmentOffice settings, client meetings, store managementRetail stores, direct customer interaction
Employer & Industry UsageRetail chains, financial services, luxury brandsDepartment stores, specialty shops, retail chains
Search & Comparison IntentUnderstanding roles, career progression, job requirementsEntry-level position, sales techniques, customer service

The Retail Client Manager typically handles client relationships, sales strategies, and account management within retail or related industries, often requiring experience and specific skills. In contrast, a Retail Sales Associate focuses on direct customer service and sales at the store level, usually with minimal experience. Both roles are essential in retail but differ in responsibilities, credentials, and work environment.

What cities in Texas are hiring for Retail Client Manager jobs?

Cities in Texas with the most Retail Client Manager job openings:

Retail Client Manager - Consumer Vehicle Lending/Dealer Sales - Houston, TX Market

Spring, TX • On-site

Bank of America
Finance and Insurance • 10K+ employees

Full-time

Posted 20 days ago


Key responsibilities

  • Develops and manages dealer relationships to increase auto applications and loan production sales.

  • Prospects new clients, shares program benefits, and manages all aspects of the dealer's portfolio to maintain a mutually beneficial partnership.

  • Works with underwriting and fulfillment partners to ensure all aspects of underlying risks are appropriately managed.


Bank Of America rating

8.3

Company rating: 8.3 out of 10

Based on 537 frontline employees who took The Breakroom Quiz


Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Retail Client Managers primary responsibility is to develop and manage dealer relationships for the purpose of increasing Auto & RV applications and loan production. The Retail Client Manager will prospect new clients, share the benefits of our program, and upon signing manage all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained. Secondary responsibilities include cross selling Merrill Edge, participating in local market leadership team activities, and working with DFS partners for referral opportunities. This position will also require working closely with underwriting and support staff to ensure all aspects of the market are appropriately managed. The position will require a self-motivated individual with strong communication skills, time management skills, computer skills, and the ability to perform market analysis, forecasting, and development.


Responsibilities:

Develops and manages dealer relationships, including partnering on referral opportunities, to increase auto applications and loan production sales
Prospects new clients, articulates the program benefits, and upon signing, manages all aspects of the dealer's portfolio to ensure a mutually beneficial partnership is maintained
Works with underwriting and fulfillment partners to ensure all aspects of underlying risks are appropriately managed
Executes all categories of risk management activities, including monitoring dealer activity/negative news to drive proper dealer execution and minimize risk and exposure for the bank
Captures market intelligence and delivers feedback to leadership team
Represents Consumer Vehicle Lending (CVL) as the face of the business in the market, hosting client engagement events and industry conferences

Required Qualifications:

  • 5+ years experience selling retail financing to automotive dealerships or equivalent outside sales experience

  • Strong communication and negotiation skills to effectively sell our value proposition and to maintain Dealer relationships

  • The ability to be a strong individual contributor with a team player attitude.

  • Ability to drive long distances with possible overnight stays

Desired Qualifications:

  • The ability to work independently or in a team environment

  • Established dealer relationships within the market

  • Undergraduate degree

Skills:

  • Business Development

  • Client Management

  • Customer and Client Focus

  • Influence

  • Prospecting

  • Active Listening

  • Adaptability

  • Negotiation

  • Networking

  • Relationship Building

  • Client Solutions Advisory

  • Emotional Intelligence

  • Referral Identification

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

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About Bank Of America

Sourced by ZipRecruiter

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

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