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Retail Chat Support Jobs (NOW HIRING)

Generation Tux

CX Support Team Lead

Louisville, KY · On-site

Supervise service-oriented telephone, email, and chat support operations * Supervise staff ... retail, call center, other) * Effective negotiation and persuasion skills * Excellent verbal and ...

Generation Tux

CX Support Team Lead

Louisville, KY · On-site

Supervise service-oriented telephone, email, and chat support operations * Supervise staff ... retail, call center, other) * Effective negotiation and persuasion skills * Excellent verbal and ...

CREATIVE FORCE INC

Customer Support Executive

... our customers via chat support and assisting our international operations team. We are after ... Working with some of the most prominent retailers, brands, and commercial studios around the globe ...

Generation Tux

CX Support Team Lead

Louisville, KY

Supervise service-oriented telephone, email, and chat support operations * Supervise staff ... retail, call center, other) * Effective negotiation and persuasion skills * Excellent verbal and ...

Fidelity Bank

Contact Center Banker

Wichita, KS · On-site

$16 - $20.25/hr

You'll work alongside external and internal customers in all aspects of retail banking. Whether ... Customer service/chat support experience as well as strong computer skills * Ability to work late ...

Collin Street Bakery

Customer Service

Corsicana, TX · On-site

$14.25 - $19.25/hr

Agents may support customers through inbound phone calls, live chat, email, and mail-order ... Qualifications Previous customer service, call center, retail, or order-entry experience preferred.

Collin Street Bakery

Customer Service

Corsicana, TX

$14.25 - $19.25/hr

Agents may support customers through inbound phone calls, live chat, email, and mail-order ... Qualifications - Previous customer service, call center, retail, or order-entry experience ...

Robert Half

Customer Service Representative

Oshkosh, WI · On-site

$18 - $19/hr

The role will be primarily focused on online chat and video chat support, assisting customers with ... At least 6 months of experience in customer service, retail banking, call center support, or cash ...

New

Fidelity Bank

Contact Center Banker

Wichita, KS · On-site

$17.75 - $22.25/hr

You'll work alongside external and internal customers in all aspects of retail banking. Whether ... Customer service/chat support experience as well as strong computer skills * Ability to work late ...

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Retail Chat Support information

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$16

$19

How much do retail chat support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for retail chat support in the United States is $16.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.

What are popular job titles related to Retail Chat Support jobs?

For Retail Chat Support jobs, the most frequently searched job titles are:

Infographic showing various Retail Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $34,249 per year, or $16.5 per hour.

Journeys - Chat Support Representative - Temp-to-Hire (Work From Home)

Nashville, TN • Remote

Genesco Inc
Retail • 10K+ employees
Learn more about Genesco Incexternal

$16.50 - $21/hr

Temporary

This job post has expired 1 day ago. Applications are no longer accepted.

Genesco rating

4.9

Company rating: 4.9 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

Job description

We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, texts, and emails -assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.
Note: Work From Home opportunity available only to Tennessee residents.
Key Responsibilities:
Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
Brand Representation: Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
Performance Standards: Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures.
Additional Support: Perform other duties as needed to support overall business operations.
Qualifications:
Experience: Previous customer service or retail experience is preferred but not required.
Communication Skills: Strong verbal and written communication skills, including proficiency in English grammar and syntax.
Interpersonal Skills: Ability to connect with customers and respond effectively to their needs.
Adaptability: Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.
Problem-Solving: Ability to quickly learn, assess issues, and provide clear and accurate solutions.
Conflict Resolution: Professionalism in handling and de-escalating conflicts.
Availability: Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST):
  • Sunday: 10:00 AM - 7:00 PM
  • Monday-Friday: 7:00 AM - 8:00 PM
  • Saturday: 9:00 AM - 6:00 PM

Note: Business hours may extend during peak times to meet coverage needs.
What We Offer:
Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance
Weekly Pay: Receive weekly payment every Friday
Paid Training: Start with two weeks of fully paid training to set you up for success
Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs
Work From Home Requirements
  • Workspace: A dedicated, secure, quiet, and distraction-free environment that supports productivity and confidentiality.
  • Computer: A desktop or laptop with an SSD, Intel i5/i7 or AMD Ryzen 5/7 processor (4+ cores), and the latest operating system.
    • Tablets and MacBook Airs are not permitted.
  • RAM: Minimum of 16 GB.
  • Monitors: Two functional monitors (e.g., a laptop with an external monitor or a dual-monitor desktop setup).
  • Headset: USB or USB-C preferred; Bluetooth is acceptable if fully charged during working hours.
  • Web Camera: Integrated or external webcam.
  • Mouse: External mouse required.
  • Cell Phone: Must have Wi-Fi capability and a charger.
  • Internet: Wired Ethernet connection only. Public Wi-Fi is not allowed.
    • Minimum speed: 50 Mbps download / 5 Mbps upload.
    • Recommended speed: 100+ Mbps download / 10+ Mbps upload.
      • Test your speed at www.speedtest.net.
      • You must pass the official system test at www.networktest.twilio.com using Google Chrome.
  • Power: Devices must remain charged at all times to avoid work disruptions.
  • Verification: All equipment and internet access are your responsibility and will be verified during onboarding.

What Genesco employees say

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About Genesco

Sourced by ZipRecruiter

Genesco Inc., based in Nashville, TN, US, is a publicly owned specialty retail company operating in the footwear, apparel, and accessories industry. The company was initially founded in 1924 as Jarman Shoe Company before eventually transitioning to its current name in 1959. Currently, it operates numerous retail stores in the US and Puerto Rico, including popular brands like Journeys, Johnston & Murphy, and Lids Sports Group. Genesco's mission is to be the leading specialty retailer in the footwear, headwear, and sports apparel industries through providing high quality products and demonstrating excellent customer service. Some of the company's notable achievements include the successful ownership and growth of multiple well-known fashion brands and a significant retail footprint in North America.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Nashville, TN, US

Year founded

1924

Social media

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