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Retail Chat Support Jobs (NOW HIRING)

Remote Recruitment

Live Chat Support Agent

$19.25 - $25.50/hr

One or more years in customer service, live chat, call centre or retail support * Fast, accurate typing with clear written English * Experience with a helpdesk tool such as Zendesk, Freshdesk or ...

TEKsystems

Hybrid Web Chat Agent

Warren, MI · Hybrid

$20 - $22/hr

Experience supporting customers in a high-service environment such as retail, hospitality, technology, or e-commerce. * Previous experience in chat support, contact centers, call centers, or customer ...

TEKsystems

Hybrid Web Chat Agent

Warren, MI · Hybrid

$20 - $22/hr

Experience supporting customers in a high-service environment such as retail, hospitality, technology, or e-commerce. * Previous experience in chat support, contact centers, call centers, or customer ...

Fareway Stores, Inc.

Retail Technical Support Intern

Boone, IA · On-site

$14.75 - $19/hr

Description The Retail Technical Support Intern will provide internal retail store associates with ... The primary focus is on one-to-one interaction via telephone, e-mail or chat, exercising sound ...

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Retail Chat Support information

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How much do retail chat support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for retail chat support in the United States is $16.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.

What are popular job titles related to Retail Chat Support jobs?

For Retail Chat Support jobs, the most frequently searched job titles are:

Infographic showing various Retail Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $34,249 per year, or $16.5 per hour.

Live Chat Support Agent

Remote

Remote Recruitment
See more jobs at Remote Recruitmentexternal

$19.25 - $25.50/hr

Other

Posted 10 days ago

Job description

Live Chat Support Agent

Salary: R23 000 - R25 000 per month

Remote Recruitment is hiring a Live Chat Support Agent for a UK employer, fully remote from South Africa.

Role Overview

You will be the first person a UK customer speaks to, answering live chats quickly and clearly and solving what you can on the spot. It suits someone who types fast, stays calm and genuinely likes helping people.

You will work 09:00-17:00 UK time (11:00-19:00 SAST) from home, with equipment guidance, a proper induction and a manager who is contactable through the day. This is a permanent role, not a short contract.

Key Responsibilities
  • Answer inbound live chats within the agreed response time
  • Resolve common queries directly using the knowledge base
  • Raise and track tickets for issues needing another team
  • Keep accurate notes on every conversation
  • Spot recurring problems and flag them to the team lead
  • Maintain a friendly, human tone even at busy times
What You'll Need
  • One or more years in customer service, live chat, call centre or retail support
  • Fast, accurate typing with clear written English
  • Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom
  • Patience under volume and a calm approach to frustrated customers
  • Reliable home internet and a quiet space for UK-hours work
Nice To Have
  • Exposure to e-commerce or subscription support
  • Experience with multi-chat handling
  • Familiarity with knowledge-base writing

What's on offer

A permanent, fully remote role with proper training, a supportive team lead and realistic chat targets. Strong agents move into senior support or team lead roles.

Remote Recruitment connects South African talent with UK employers. We reply to every application.

Apply