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Retail Banking Branch Manager Jobs (NOW HIRING)

Triumph Financial

Branch Manager

Durango, CO · On-site

Leads and directs all aspects of retail banking branch activities and follows the TBK Way model ... Involves management when appropriate. * Conducts or oversees training for new employees to ensure ...

Triumph Financial

Branch Manager

Durango, CO · On-site

Leads and directs all aspects of retail banking branch activities and follows the TBK Way model ... Involves management when appropriate. * Conducts or oversees training for new employees to ensure ...

Ocean Bank

Personal Banking Officer

Orlando, FL · On-site

... branch. This role assists in managing client relationships and supports a variety of banking ... retail banking branch operations. Combination of education and experience will be considered.

M&T Bank

Branch Manager- Belmont, MA

Belmont, MA · On-site

We're looking for a dynamic branch leader with a proven background in retail banking. Branch Manager experience is required. Demonstrated success in business development and community engagement is ...

Tech Tammina LLC

Branch Manager / Personal Banker

Elberta, AL · On-site

$16.50 - $20.25/hr

Branch Manager / Personal Banker Location: Elberta, AL (Onsite) We are seeking a hands-on Branch ... Cross-sell retail banking products and services * Ensure excellent customer service and branch ...

LCNB National Bank

Branch Manager

Centerville, OH · On-site

Retail Banking * Reports to: Michele Kreitzer, VP Regional Retail Manager * Location: Centerville ... The Branch Manager/Branch Officer provides leadership, coaching, and development for branch ...

LCNB National Bank

Branch Manager

Centerville, OH · On-site

Retail Banking * Reports to: Michele Kreitzer, VP Regional Retail Manager * Location: Centerville ... The Branch Manager/Branch Officer provides leadership, coaching, and development for branch ...

Presidential Bank FSB

Senior Branch Manager

Bethesda, MD · On-site

$80 - $100/hr

Works with the VP, Retail Banking to develop customer retention and growth strategies. * Builds new ... Coaches branch managers to lead consultative, client‑focused conversations that promote ...

Socket.dev

Branch Manager - In Store

Howell, MI · On-site

$60 - $80/hr

This position manages branch staff, supports deposit and consumer banking growth, builds ... banking regulations. Because the office operates in a retail grocery environment, this role ...

New

Heritage Bank

Branch Banking Manager

Bellingham, WA · On-site

$80K - $94K/yr

Heritage Bank has an exciting opportunity to join our organization! At Heritage Bank we are ... Lead and manage a retail branch to ensure that established production goals for deposits, fee ...

Quontic Bank

Branch Manager

Chicago, IL · On-site

$80 - $100/hr

Branch Manager * Type: Full Time * Experience: Not Indicated * Function: Banking * Location ... Previous retail banking and managerial experience * Previous business development experience and ...

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Retail Banking Branch Manager information

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$32K

$69.5K

$123K

How much do retail banking branch manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for retail banking branch manager in the United States is $69,482.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $77,000.00 per year, depending on experience, location, and employer.

What does a retail banking branch manager do?

A Retail Banking Branch Manager oversees the daily operations of a bank branch, ensuring excellent customer service, managing staff, and meeting sales and profitability targets. They are responsible for supervising employees, resolving customer issues, and ensuring compliance with banking regulations and policies. Branch Managers also work to attract new customers, retain existing ones, and promote the bank’s products and services within the community.

What are the key skills and qualifications needed to thrive as a retail banking branch manager?

To excel as a Retail Banking Branch Manager, you need strong leadership, financial acumen, and a background in banking or finance, often backed by a bachelor's degree and relevant experience. Familiarity with core banking systems, customer relationship management (CRM) software, and regulatory compliance tools is essential. Exceptional interpersonal skills, problem-solving abilities, and the capacity to motivate teams help managers build customer loyalty and drive branch performance. These skills ensure effective branch operations, regulatory compliance, and strong customer and team relationships, all critical for achieving business goals.

What are some typical challenges faced by a retail banking branch manager, and how are they addressed?

Retail Banking Branch Managers often encounter challenges such as meeting sales targets, managing diverse teams, and ensuring excellent customer service while adhering to compliance standards. Balancing operational efficiency with personalized service can require strong organizational and leadership skills. Successful managers stay proactive by fostering team collaboration, implementing regular training, and using data-driven strategies to monitor branch performance and customer satisfaction. Addressing these challenges effectively can also open up further advancement opportunities within the banking sector.

What is the difference between Retail Banking Branch Manager vs Customer Service Representative?

AspectRetail Banking Branch ManagerCustomer Service Representative
CredentialsTypically requires a bachelor’s degree in finance, business, or related field; relevant banking certifications are a plusHigh school diploma or equivalent; some roles may prefer customer service or banking certifications
Work EnvironmentOversees branch operations, manages staff, and interacts with clients in a banking branchAssists customers at the branch, handles transactions, and provides banking information
Employer & Industry UsageCommonly employed by retail banks, credit unions, and financial institutionsFound in retail banks, credit unions, and financial service providers

The Retail Banking Branch Manager focuses on managing branch operations, staff, and customer relationships, requiring more experience and credentials. In contrast, the Customer Service Representative primarily assists customers with transactions and inquiries, often with less formal education. Both roles are essential in retail banking but differ significantly in responsibilities and qualifications.

What cities are hiring for Retail Banking Branch Manager jobs?

Cities with the most Retail Banking Branch Manager job openings:

What states have the most Retail Banking Branch Manager jobs?

States with the most job openings for Retail Banking Branch Manager jobs include:

What are popular job titles related to Retail Banking Branch Manager jobs?

For Retail Banking Branch Manager jobs, the most frequently searched job titles are:

Infographic showing various Retail Banking Branch Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $69,482 per year, or $33.4 per hour.

Branch Manager

Durango, CO • On-site

Triumph Financial
Finance and Insurance • 1 - 5K employees
Learn more about Triumph Financialexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Join TBK Bank!
At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.
Position Summary:
The Senior Branch Manager is responsible for managing and overseeing all areas of branch operations. The Senior Branch Manager is responsible for building, motivating and retaining a strong team to deliver a sales and customer service experience that leads to the achievement of branch sales, growth and service goals. This position provides the leadership and management to ensure conformance with established Bank strategies, policies and procedures. In addition, The Senior Branch Manager is responsible for ensuring that all hospitality tasks are cared for as directed by the Facilities team. Senior Branch Managers will manage multiple assigned branches. They will foster a positive environment and be committed to the success of each assigned branch and its team members.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Leads and directs all aspects of retail banking branch activities and follows the TBK Way model.
  • Provide high quality, high touch service to Retail, Commercial and Concierge clients in person, by phone and email. After-hours response to clients required.
  • Interacts with clients on a frequent basis to obtain feedback about their experiences in branch.
  • Utilizes client/guest feedback to recognize outstanding employee service performance and improve service delivery.
  • Emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed client expectations.
  • Establishes presence in the market by actively promoting an exemplary branch/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers.
  • Anticipates needs of large groups or high-profile clients in order to deliver flawless service; verifies that products, services, and events attain the appropriate level of customer satisfaction.
  • Ensures that all front-line employees are able to conduct an effective presentation of the Bank's products and services.
  • Conducts regular coaching sessions to reinforce customer service and cross-selling behavior with team members.
  • Establishes partnership and rapport with Sales and Service Team.
  • Performs the duties of Client Service Associate (CSA) and Teller during periods of high volume.
  • Orients team members to Bank policies and procedures, clearly communicating work duties and responsibilities.
  • Sets expectations with team members at branches to adhere to the Service Level Agreement.
  • Evaluates team member's work performance and provides feedback through consistent and ongoing coaching and communication; conducts effective performance appraisals and takes corrective action whenever necessary.
  • Participates in decisions related to the selection, promotion, transfer and discipline of assigned personnel. Schedules and supervises retail team members.
  • Administers organization policies in a fair and equitable manner with regard to discipline, tardiness or absenteeism and fully documents all incidents and actions taken. Involves management when appropriate.
  • Conducts or oversees training for new employees to ensure established procedures are clearly understood and followed.
  • Serves as an escalation point for customer issues and concerns. Analyzes branches deposit reports monthly and is prepared to discuss significant changes with Regional Sales and Operations Manager.
  • Ensures the completion of monthly operational activities and required checklists.
  • Reviews audit results and performance reports. Conducts root cause analysis for areas requiring improvement and develops and implements solutions.
  • Manages the security of assigned branches, including the issuance of keys and access to the Bank's security alarm and vault area.
  • Participates or organizes team members to participate in local community efforts in all assigned branches Partners with Sales and Service team to contribute to local events.
  • Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank's Information Security Program.
  • Continues professional development through training, seminars, certifications, and membership in professional associations, as applicable.
  • Adheres to Triumph's core values and ensures that staff's performance is in line with the same.
  • Performs other duties as assigned.

EXPERIENCE & EDUCATION
  • 3 + years in a managerial role required.
  • 5 + years in a retail banking environment required.
  • Comprehensive knowledge of consumer compliance regulations, with an emphasis on CIP and disclosures.

SKILLS & ABILITIES REQUIRED
  • Must possess utmost professional qualities, high energy, results driven, and self-motivation.
  • Evidence of leadership abilities, a strong work ethic, detail orientation, and organizational skill.
  • Solid knowledge of Microsoft Word, Excel, and Outlook.
  • Excellent communication skills required, both written and verbal.
  • Travel to various TBK Bank locations may be required for training at the time of hire and at various times during the team member's career. Travel expenses are reimbursed per policy.

WORK ENVIRONMENT
The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
  • Specific vision abilities are required by this job due to computer work.
  • Light to moderate lifting is required.
  • Regular, predictable attendance is required.
  • Add any travel or other physical requirements, as needed.

Compensation Range
Annual Salary: $57,784.00 - $76,802.00
We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
Go on. Do it. Apply Today!

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