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Retail Banking Associate Jobs in Washington (NOW HIRING)

Woodforest National Bank

Teller Retail Banker II

Severn, MD · On-site

$16.48 - $19.81/hr

... banking at Woodforest. Key responsibilities include: Achieving individual sales by proactively ... OR an Associate's degree and 1 year of relevant and transferrable sales and/or customer service ...

M&T Bank

Relationship Banker- Manassas VA

Manassas, VA · On-site

$23.84 - $39.74/hr

Demonstrated experience in branch banking and relationship-based retail banking is required, with a ... Associates degree Notary public license Bilingual based on branch needs Physical Requirements:

PenFed Credit Union

Retail Banker

Washington, DC · On-site

$22 - $25/hr

Overview PenFed is hiring a Retail Banker to work onsite at our DOE Independence Financial Center ... Associate Degree in a related field such as business management, business administration, or ...

M&T Bank

Relationship Banker- Manassas VA

Manassas, VA

$23.84 - $39.74/hr

Demonstrated experience in branch banking and relationship-based retail banking is required, with a ... Associates degree Notary public license Bilingual based on branch needs Physical Requirements:

PENFED Credit Union

Retail Banker

Washington, DC · On-site

$22 - $25/hr

Job Overview PenFed is hiring a Retail Banker to work onsite at our DOE Independence Financial ... Associate Degree in a related field such as business management, business administration, or ...

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Retail Banking Associate information

What does a retail banking associate do?

A Retail Banking Associate assists customers with their day-to-day banking needs, such as opening accounts, processing deposits and withdrawals, and answering questions about bank products and services. They help ensure a positive customer experience by providing information, resolving issues, and referring clients to specialized banking staff when necessary. Retail Banking Associates also help maintain accurate records and uphold security procedures to protect customers’ financial information.

What are the key skills and qualifications needed to thrive as a retail banking associate?

To thrive as a Retail Banking Associate, you need strong customer service abilities, basic financial knowledge, and at least a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and sometimes certification in anti-money laundering (AML) practices is often required. Excellent communication, problem-solving, and attention to detail help build trust with clients and efficiently resolve their needs. These skills ensure accurate transactions, customer satisfaction, and compliance with financial regulations, which are critical to the bank's reputation and success.

What are some common challenges retail banking associates face when assisting customers, and how can these be managed effectively?

Retail Banking Associates often encounter challenges such as handling high volumes of customer inquiries, resolving account discrepancies, and navigating complex financial products. Managing these effectively requires strong communication skills, patience, and a good understanding of bank policies and procedures. Regular training and support from experienced team members also help associates stay updated on regulatory changes and new services, enabling them to provide accurate information and resolve issues efficiently.

What is the difference between Retail Banking Associate vs Customer Service Representative?

AspectRetail Banking AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking certificationsHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentBank branches, financial institutionsCall centers, retail stores, bank branches
Employer & Industry UsageFinancial institutions, banksVarious industries including banking, retail, telecom
Common Search & ComparisonYesYes

The Retail Banking Associate primarily works within banks, focusing on financial transactions, account management, and sales. Customer Service Representatives also handle client inquiries but often work across multiple industries, providing general support. While both roles require strong communication skills and customer service experience, Retail Banking Associates typically need some banking-specific knowledge and certifications. They are more specialized within the banking industry, whereas Customer Service Representatives have broader roles across sectors.

How hard is it to get into a retail banking associate?

Getting a retail banking associate position typically requires a high school diploma or equivalent, with some employers preferring candidates with customer service experience or relevant certifications. The role often involves basic financial knowledge, communication skills, and the ability to work in a team, with competition varying by location and employer requirements.

Which retail banking associate pays the most?

The highest-paid retail banking associates typically work in senior or specialized roles, such as branch managers or financial advisors, and can earn higher salaries due to experience, certifications, and performance. Salaries vary by location and institution but generally range from $40,000 to over $70,000 annually for experienced professionals. Advanced skills in sales, customer service, and financial products can also lead to higher compensation.

What are popular job titles related to Retail Banking Associate jobs in Washington?

For Retail Banking Associate jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Retail Banking Associate jobs in Washington look for?

The top searched job categories for Retail Banking Associate jobs in Washington are:

Retail Banking Associate jobs near you
Infographic showing various Retail Banking Associate job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Senior Associate, Project Manager | Retail Bank Operations & Market Experience (Hybrid)

Mclean, VA • Hybrid

Capital One
Funds, Trusts and Financial Programs • 10K+ employees
Learn more about Capital Oneexternal

$15.25 - $18.25/hr

Full-time

Posted 16 days ago

Key responsibilities

  • Execute project plans to ensure delivery while adhering to regulatory and compliance requirements

  • Create and process financial documentation such as Journal Entries and monitor Capital Project financial closeout documentation

  • Collaborate with cross-functional teams and stakeholders to drive project delivery and keep them informed on project status

Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

Job description

Senior Associate, Project Manager | Retail Bank Operations & Market Experience (Hybrid)

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses, and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas, and backgrounds, guided by our shared Values, come together to make Capital One a great company.

As a Project Manager within the Retail Bank, you will bridge the missions of the Cafe and Branch Action Management team and the Financial Oversight, Reporting, & Controls Execution team. You will help bring the Retail Banks Market Experience Transformation strategy to life while overseeing Retail Bank's Real Estate Operations and Capital Investment financial controls.

General Responsibilities:

Strategic Project Management

  • Execute project plans to ensure delivery, which includes adhering to all regulatory and compliance requirements

  • Identify risks and issues to mitigate or escalate as needed, managing complex up and downstream project impacts

  • Identify ways to improve and streamline business processes

Financial & Real Estate Operations

  • Create and process Journal Entries to distribute Operating and Capital spend across Capital One's Retail Real Estate Portfolio

  • Review and monitor Capital Project financial closeout documentation, ensuring financial controls and governance are adhered to

  • Create and track 3rd party POs for Retail Facility Management Operations and Retail Construction Projects

  • Support other Retail Bank Real Estate Management initiatives including OpEx and Vendor Analysis, Utility Analysis and Reporting, and Tenant Improvement Allowance (TIA)

Collaboration & Partnership

  • Collaborate with cross-functional teams to provide strategic and tactical thought partnership to effectively drive project delivery

  • Work closely with key partners and stakeholders across Retail Bank, Finance, Real Estate Administration, and 3rd party vendors

  • Proactively keep stakeholders informed on project status, translating technical or financial updates into clear action items for cross-functional partners

  • Participate and contribute to larger organization meetings and summits

Basic Qualifications

  • High School Diploma, GED, or equivalent certification

  • At least 1 year of project management, process management, relationship management, or risk management experience

  • At least 1 year utilizing Google Workspace (formerly G Suite) products, such as Google Docs, Slides, Sheets, etc.

Preferred Qualifications

  • Bachelor's Degree or Military experience.

  • 3+ years of project management or process management experience

  • 3+ years of 3rd party vendor management experience

  • 1+ year of Accounting or Finance experience

  • Project Management Professional (PMP) certification

  • Lean, Agile, or Six Sigma Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $96,500 - $110,100 for Sr. Project Manager


Richmond, VA: $87,700 - $100,100 for Sr. Project Manager


Wilmington, DE: $87,700 - $100,100 for Sr. Project Manager









Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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