Retail Banking Support Specialist Department: Customer Care Location: Wichita, KS (On-Site) Job ... Partner with support departments and frontline retail associates to determine issues and needs
Retail Banking Support Specialist Department: Customer Care Location: Wichita, KS (On-Site) Job ... Partner with support departments and frontline retail associates to determine issues and needs
Retail Banking Support Specialist Department: Customer Care Location: Wichita, KS (On-Site) Job ... Partner with support departments and frontline retail associates to determine issues and needs
Retail Banking Support Specialist Department: Customer Care Location: Wichita, KS (On-Site) Job ... Partner with support departments and frontline retail associates to determine issues and needs
Retail Banking Coordinator (44096)
Manhattan, KS · On-site
$15.25 - $20.50/hr
We are currently looking for a Retail Banking Coordinator to join the Landmark team in our central ... Supervise, train, coach, and develop your team of associates and managers, including utilizing the ...
Retail Banking Coordinator (44096)
Manhattan, KS · On-site
$15.25 - $20.50/hr
We are currently looking for a Retail Banking Coordinator to join the Landmark team in our central ... Supervise, train, coach, and develop your team of associates and managers, including utilizing the ...
Retail Banking Coordinator (44096)
$15.25 - $21/hr
We are currently looking for a Retail Banking Coordinator to join the Landmark team in our central ... Supervise, train, coach, and develop your team of associates and managers, including utilizing the ...
Retail Banking Coordinator (44096)
$15.25 - $21/hr
We are currently looking for a Retail Banking Coordinator to join the Landmark team in our central ... Supervise, train, coach, and develop your team of associates and managers, including utilizing the ...
You will be responsible for processing account transactions, while assisting clients and working towards individual and banking center specific sales and service goals. Additionally, Associate ...
You will be responsible for processing account transactions, while assisting clients and working towards individual and banking center specific sales and service goals. Additionally, Associate ...
Two or more years of retail banking experience with exposure to complex client relationships and ... High school diploma or equivalent required (Associate's or Bachelor's degree preferred). How you'll ...
Two or more years of retail banking experience with exposure to complex client relationships and ... High school diploma or equivalent required (Associate's or Bachelor's degree preferred). How you'll ...
Two or more years of retail banking experience with exposure to complex client relationships and ... High school diploma or equivalent required (Associate's or Bachelor's degree preferred). How you'll ...
Two or more years of retail banking experience with exposure to complex client relationships and ... High school diploma or equivalent required (Associate's or Bachelor's degree preferred). How you'll ...
Associate Banker
Shawnee, KS · On-site
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the ...
Associate Banker
Shawnee, KS · On-site
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the ...
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the ...
Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the ...
Universal Banker
Hays, KS · On-site
$16.75 - $20.75/hr
... retail banking products and services to customers. In addition to performing a variety of tasks ... Community Focused Associates enjoy outstanding benefits, including: * 401(k) Plan with 6% Match
Universal Banker
Hays, KS · On-site
$16.75 - $20.75/hr
... retail banking products and services to customers. In addition to performing a variety of tasks ... Community Focused Associates enjoy outstanding benefits, including: * 401(k) Plan with 6% Match
Universal Banker
Hays, KS · On-site
$16.75 - $20.75/hr
... retail banking products and services to customers. In addition to performing a variety of tasks ... Community Focused Associates enjoy outstanding benefits, including: * 401(k) Plan with 6% Match
Universal Banker
Hays, KS · On-site
$16.75 - $20.75/hr
... retail banking products and services to customers. In addition to performing a variety of tasks ... Community Focused Associates enjoy outstanding benefits, including: * 401(k) Plan with 6% Match
Universal Banker
Hays, KS · On-site
$16.75 - $20.75/hr
... retail banking products and services to customers. In addition to performing a variety of tasks ... Community Focused Associates enjoy outstanding benefits, including: * 401(k) Plan with 6% Match
Quick apply
Universal Banker
Hays, KS · On-site
$16.75 - $20.75/hr
... retail banking products and services to customers. In addition to performing a variety of tasks ... Community Focused Associates enjoy outstanding benefits, including: * 401(k) Plan with 6% Match
Universal Banker
$17 - $21.50/hr
Creating Possibility is not just our mission, it's what we do every day for clients and associates ... retail banking products and services to customers. In addition to performing a variety of tasks ...
Universal Banker
$17 - $21.50/hr
Creating Possibility is not just our mission, it's what we do every day for clients and associates ... retail banking products and services to customers. In addition to performing a variety of tasks ...
Universal Banker
$17 - $21.50/hr
Creating Possibility is not just our mission, it's what we do every day for clients and associates ... retail banking products and services to customers. In addition to performing a variety of tasks ...
Universal Banker
$17 - $21.50/hr
Creating Possibility is not just our mission, it's what we do every day for clients and associates ... retail banking products and services to customers. In addition to performing a variety of tasks ...
Universal Banker
Russell, KS · On-site
$14.50 - $18/hr
Creating Possibility is not just our mission, it's what we do every day for clients and associates ... retail banking products and services to customers. In addition to performing a variety of tasks ...
Universal Banker
Russell, KS · On-site
$14.50 - $18/hr
Creating Possibility is not just our mission, it's what we do every day for clients and associates ... retail banking products and services to customers. In addition to performing a variety of tasks ...
Universal Banker
Salina, KS · On-site
$17 - $21.50/hr
Creating Possibility is not just our mission, it's what we do every day for clients and associates ... retail banking products and services to customers. In addition to performing a variety of tasks ...
Universal Banker
Salina, KS · On-site
$17 - $21.50/hr
Creating Possibility is not just our mission, it's what we do every day for clients and associates ... retail banking products and services to customers. In addition to performing a variety of tasks ...
Universal Banker
Russell, KS · On-site
$14.50 - $18/hr
Creating Possibility is not just our mission, it's what we do every day for clients and associates ... retail banking products and services to customers. In addition to performing a variety of tasks ...
Universal Banker
Russell, KS · On-site
$14.50 - $18/hr
Creating Possibility is not just our mission, it's what we do every day for clients and associates ... retail banking products and services to customers. In addition to performing a variety of tasks ...
Universal Banker
Salina, KS · On-site
$17 - $21.50/hr
Creating Possibility is not just our mission, it's what we do every day for clients and associates ... retail banking products and services to customers. In addition to performing a variety of tasks ...
Universal Banker
Salina, KS · On-site
$17 - $21.50/hr
Creating Possibility is not just our mission, it's what we do every day for clients and associates ... retail banking products and services to customers. In addition to performing a variety of tasks ...
Universal Banker
Russell, KS · On-site
$14.50 - $18/hr
Creating Possibility is not just our mission, it's what we do every day for clients and associates ... retail banking products and services to customers. In addition to performing a variety of tasks ...
Quick apply
Universal Banker
Russell, KS · On-site
$14.50 - $18/hr
Creating Possibility is not just our mission, it's what we do every day for clients and associates ... retail banking products and services to customers. In addition to performing a variety of tasks ...
Universal Banker
Salina, KS · On-site
$17 - $21.50/hr
Creating Possibility is not just our mission, it's what we do every day for clients and associates ... retail banking products and services to customers. In addition to performing a variety of tasks ...
Quick apply
Universal Banker
Salina, KS · On-site
$17 - $21.50/hr
Creating Possibility is not just our mission, it's what we do every day for clients and associates ... retail banking products and services to customers. In addition to performing a variety of tasks ...
Retail Banking Associate information
What does a Retail Banking Associate do?
A Retail Banking Associate assists customers with their day-to-day banking needs, such as opening accounts, processing deposits and withdrawals, and answering questions about bank products and services. They help ensure a positive customer experience by providing information, resolving issues, and referring clients to specialized banking staff when necessary. Retail Banking Associates also help maintain accurate records and uphold security procedures to protect customers’ financial information.
What are the key skills and qualifications needed to thrive as a Retail Banking Associate, and why are they important?
To thrive as a Retail Banking Associate, you need strong customer service abilities, basic financial knowledge, and at least a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and sometimes certification in anti-money laundering (AML) practices is often required. Excellent communication, problem-solving, and attention to detail help build trust with clients and efficiently resolve their needs. These skills ensure accurate transactions, customer satisfaction, and compliance with financial regulations, which are critical to the bank's reputation and success.
What is the difference between Retail Banking Associate vs Customer Service Representative?
| Aspect | Retail Banking Associate | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma; some roles may prefer banking certifications | High school diploma or equivalent; customer service experience beneficial |
| Work Environment | Bank branches, financial institutions | Call centers, retail stores, bank branches |
| Employer & Industry Usage | Financial institutions, banks | Various industries including banking, retail, telecom |
| Common Search & Comparison | Yes | Yes |
The Retail Banking Associate primarily works within banks, focusing on financial transactions, account management, and sales. Customer Service Representatives also handle client inquiries but often work across multiple industries, providing general support. While both roles require strong communication skills and customer service experience, Retail Banking Associates typically need some banking-specific knowledge and certifications. They are more specialized within the banking industry, whereas Customer Service Representatives have broader roles across sectors.
What are some common challenges Retail Banking Associates face when assisting customers, and how can these be managed effectively?
Retail Banking Associates often encounter challenges such as handling high volumes of customer inquiries, resolving account discrepancies, and navigating complex financial products. Managing these effectively requires strong communication skills, patience, and a good understanding of bank policies and procedures. Regular training and support from experienced team members also help associates stay updated on regulatory changes and new services, enabling them to provide accurate information and resolve issues efficiently.
What are the most commonly searched types of Retail Banking jobs in Kansas? The most popular types of Retail Banking jobs in Kansas are:
What are popular job titles related to Retail Banking Associate jobs in Kansas? For Retail Banking Associate jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Retail Banking Associate jobs in Kansas look for? The top searched job categories for Retail Banking Associate jobs in Kansas are:
What cities in Kansas are hiring for Retail Banking Associate jobs? Cities in Kansas with the most Retail Banking Associate job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 17 days ago
Equity Bank rating
5.8
Based on 17 frontline employees who took The Breakroom Quiz
136th of 149 rated banks
Job description
Position: Retail Banking Support Specialist
Department: Customer Care
Location: Wichita, KS (On-Site)
Job Type: Full-Time/Salary
Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we'll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.
Responsibilities and Expectations
Key Responsibilities
Provide Support to Retail Branch Employees & Management
Facilitate Training Sessions
Coordinate Projects
Demonstrate Compliance with Applicable Laws and Regulations
Required Skills & Education
Requirements
Preferred
Who We Are
Equity Bank, a full-service, $7.9 billion community bank, is based in Wichita, Kansas, with over 80 bank offices throughout Kansas, Nebraska, Missouri, Arkansas, and Oklahoma.
At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We're searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.
Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.
What's in it for you?
We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.
Benefits Available:
Find your future at Equity Bank!
The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.
Physical Requirements
This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.
Work Environment
This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.
Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant's race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Department: Customer Care
Location: Wichita, KS (On-Site)
Job Type: Full-Time/Salary
Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we'll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.
Responsibilities and Expectations
Key Responsibilities
Provide Support to Retail Branch Employees & Management
- Deliver support of operational, product, compliance, system and any other issues daily via telephone or email
- Develop and update retail operating procedures and intranet resources
- Partner with support departments and frontline retail associates to determine issues and needs
- Take ownership of issue and provide timely follow-up with associates, and management as needed
- Make supervisory decisions in order to assist retail branch employees and management in researching/resolving issues
- Seek out ways to streamline processes and remove obstacles or barriers to success for frontline teams
Facilitate Training Sessions
- Develop and deliver training curriculum, which may be a mix of computer-based training, conference calls, in-person workshops (classroom) and/or webinars
- Plan and conduct ongoing workshops to meet business needs
- Provide additional training support to other areas of the bank as needed
- Plan and conduct bank conversion training as applicable
- Periodic overnight travel to other Equity Bank markets required as needed. Travel is anticipated to be 10% during normal course of business; up to 80% during bank conversion planning and training
Coordinate Projects
- Lead and complete projects as assigned
- Assist with development and rollout of new or revised products, services, procedures and protocols
Demonstrate Compliance with Applicable Laws and Regulations
- Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies and procedures
- Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position.
Required Skills & Education
Requirements
- High School Diploma or equivalent
- 2+ years Bank Experience required
- Excellent interpersonal, verbal, and written communication skills
- Ability to analyze, investigate and achieve results
- Computer proficiency in Windows-based systems
- Ability to maintain a high degree of confidentiality
- Strong attention to detail and organizational skills
- Ability to multitask answer phones, emails, and work on projects simultaneously
- Capable of working with a team to determine solutions
Preferred
- 2+years Customer Service experience
- Some college
Who We Are
Equity Bank, a full-service, $7.9 billion community bank, is based in Wichita, Kansas, with over 80 bank offices throughout Kansas, Nebraska, Missouri, Arkansas, and Oklahoma.
At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We're searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.
Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.
What's in it for you?
We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.
Benefits Available:
- Health, Dental & Vision Insurance
- Group Life & Long-Term Disability Insurance
- Flexible Spending & Health Savings Accounts
- Group Cancer Insurance
- 401(K) Retirement Plan w/Company Match
- Generous Vacation & Sick Time
- Employee Stock Purchase Plan (ESPP)
- Pet Insurance
- Retail Banking Benefits
Find your future at Equity Bank!
The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.
Physical Requirements
This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.
Work Environment
This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.
Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant's race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
What Equity Bank employees say
Pay
Benefits
Hours and flexibility
Workplace
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