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Retail Bank Manager Jobs in Silver Spring, MD (NOW HIRING)

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Retail Bank Manager information

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How much do retail bank manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for retail bank manager in Silver Spring, MD is $23.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $27.60 per hour, depending on experience, location, and employer.

What is a retail bank manager?

Retail Bank Managers are professionals responsible for overseeing the daily operations of a bank branch. They manage staff, ensure customer satisfaction, handle customer complaints, and work to achieve sales targets for various banking products and services. Their role also includes ensuring compliance with banking regulations, developing business plans, and fostering a positive work environment. Retail Bank Managers play a key role in maintaining the financial health and reputation of their branch.

What are the key skills and qualifications needed to thrive as a retail bank manager?

To thrive as a Retail Bank Manager, you need strong leadership, financial acumen, customer service expertise, and typically a degree in business, finance, or a related field. Familiarity with banking software, risk management systems, and regulatory compliance tools is essential, and certifications such as Certified Retail Banker (CRB) can be advantageous. Excellent interpersonal, communication, and problem-solving skills help build trust with clients and motivate staff. These skills and qualities are crucial for driving branch performance, ensuring regulatory compliance, and delivering superior customer experiences.

What are some common challenges faced by retail bank managers, and how can they be overcome?

Retail Bank Managers often encounter challenges such as meeting sales targets, maintaining high customer satisfaction, and managing diverse teams. Balancing regulatory compliance with business goals can also be demanding. Success in this role requires strong leadership, effective delegation, proactive communication, and staying updated on financial regulations. Building strong relationships with both staff and customers helps foster a positive environment and drive results.

What is the difference between Retail Bank Manager vs Customer Service Representative?

AspectRetail Bank ManagerCustomer Service Representative
Required CredentialsHigh school diploma; often a bachelor's degree in finance or related field; banking certificationsHigh school diploma; customer service or sales training
Work EnvironmentBranch management, overseeing staff, operations, and salesFrontline customer interactions, handling transactions and inquiries
Employer & Industry UsageBank branches, financial institutionsBank branches, retail banking
Common Search & Comparison IntentUnderstanding managerial roles, career progressionCustomer service roles, entry-level banking jobs

The Retail Bank Manager and Customer Service Representative roles differ mainly in responsibilities, credentials, and work environment. The manager oversees branch operations and staff, requiring more experience and certifications, while the representative handles customer interactions and transactions. Both roles are essential in retail banking but serve different career and functional purposes.

Do retail bank managers get paid a lot?

Retail bank managers typically earn a competitive salary that varies based on experience, location, and the size of the branch. According to industry data, the median annual salary for retail bank managers is around $60,000 to $80,000, with potential bonuses and benefits included.

How much money do you make as a retail bank manager?

A retail bank manager's average salary in the United States ranges from $50,000 to $100,000 annually, depending on experience, location, and the size of the branch. Managers often receive bonuses and benefits, and leadership skills are important for higher compensation levels.

What does a retail bank manager do at a bank?

A retail bank manager oversees daily branch operations, manages staff, and ensures customer service standards are met. They handle customer accounts, promote banking products, and ensure compliance with banking regulations, often using banking software and maintaining certifications such as the Series 6 or 63. Their role involves leadership, sales, and operational management within a branch environment.

What cities near Silver Spring, MD are hiring for Retail Bank Manager jobs?

Cities near Silver Spring, MD with the most Retail Bank Manager job openings:

Retail Bank Manager jobs near you
Infographic showing various Retail Bank Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $49,275 per year, or $23.7 per hour.

Senior Manager, Business Continuity and Resiliency | Retail Bank Risk

Mclean, VA • On-site

Capital One
Funds, Trusts and Financial Programs • 10K+ employees
Learn more about Capital Oneexternal

Full-time

Re-posted 8 days ago

Key responsibilities

  • Identify and map critical technology dependencies across end-to-end business processes to analyze their resilience and ensure robust recovery strategies.

  • Own and lead initiatives to improve the business continuity management lifecycle, focusing on automation, innovation, and process improvements.

  • Partner with technology and security teams to define, test, and maintain business continuity plans and cyber resilience strategies.

Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

90th of 176 rated banks

Job description

Senior Manager, Business Continuity and Resiliency | Retail Bank Risk

As a Business Continuity and Resilience Senior Risk Manager within Capital One's Retail Risk Office, you are a primary architect of our first line of defense. This role is not merely about tracking compliance; it is about serving as a strategic influencer and change agent who inspires business and tech partners to think broadly about business continuity and resiliency. You will leverage a deep foundation in Business Continuity Management to ensure Capital One Banking and Premium Products remain well managed, profitable, and resilient in an ever evolving technological and regulatory landscape.

You will proactively identify and map critical technology dependencies across end-to-end business processes, analyzing their resilience to anticipate potential disruption impacts and ensuring robust recovery strategies are integrated into our business continuity framework. The Senior Manager at Capital One is expected to operate with a high degree of autonomy and strategic synthesis.

The benchmark for success includes:

  • Strategic Leadership: Moving beyond administrative oversight to drive divisional strategic imperatives and program enhancements.

  • Fungibility & Adaptability: Being technologically adept and quick to adapt to changing landscapes, translating complex regulatory requirements into actionable business strategies.

  • Effective Challenge: Providing sophisticated advice and "effective challenge" to first, second, and third-line partners (including Legal, Compliance, and Audit) regarding business continuity management lifecycle risks.

  • Decision-Making: Leveraging excellent analytical and critical thinking skills to gain insights that influence executive-level decision-making.

  • Strategic Impact & Responsibilities: Success in this role is measured by the ability to proactively mitigate risk through strategic mobilization rather than reactive reporting.

  • Program Ownership: Own and lead initiatives to improve the overarching business continuity management lifecycle, focusing on automation, innovation, and process improvements across the Business Continuity taxonomy of Planning, Testing and Governance.

  • Executive Communication: Facilitate governance forums and present program updates to senior leadership, distilling complex risk data into clear, compelling narratives.

  • Risk Mitigation & Synthesis: Analyze end-to-end processes and disparate data sets to identify trends and design robust controls

  • Business Continuity & Cyber Resilience: Partner with technology and security teams to define, test, and maintain robust business continuity plans and cyber resilience strategies, ensuring effective response and recovery across all critical business processes.

  • Regulatory & Audit Management: Provide strategic oversight during audits and exams, ensuring that control execution aligns with Policy and Standard while minimizing operational friction.

  • Leveraging AI tools and emerging technologies: Use advanced tools to enhance process efficiency and drive predictive risk modeling.

The ideal candidate is a forward-thinking professional who thrives in a fast-paced environment.

You must demonstrate:

  • Strategic Stakeholder Management: The ability to create collaborative environments across the Business, Technology, Legal, and Compliance to form a unified approach to risk.

  • Strong Judgment: Strong integrity and leadership to act as a trusted advisor, ensuring the Retail Bank and Premium Products are protected through proactive risk consulting.

  • Analytical Rigor: The capability to weave qualitative and quantitative analysis into work products, ensuring that risk assessments are technically sound and strategically aligned.

  • Financial Industry Acumen: A deep-seated understanding of the financial services landscape, paired with the professional acumen required to navigate complex regulatory environments and high-stakes resilience engagements.

  • Systems Methodology Expertise: A mastery of business continuity systems methodologies, utilizing a strategic lens to evaluate, implement, and govern the technologies and strategies that underpin the business continuity management lifecycle.

  • Communication: Ability to communicate with purpose and influence. Hold meaningful discussions with senior management.

Basic Qualifications:

  • At least 3 years of experience Tech, Data, or Process Management

  • At least 5 years of experience in Risk, Compliance, or Audit

  • At least 5 years of experience in Business Continuity Management

  • At least 3 years of People Leadership experience

Preferred Qualifications:

  • Technology resilience experience

  • Financial Services Risk Management experience

  • Risk, Data, or Privacy certifications (CISSP, CISA, or CRISC)

  • Familiarity with AI-driven risk management tools and applications


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $177,700 - $202,800 for Sr. Risk Manager


Richmond, VA: $161,500 - $184,300 for Sr. Risk Manager










Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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