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Retail Bank Manager Jobs in Silver Spring, MD (NOW HIRING)

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Retail Bank Manager information

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$11

$23

$36

How much do retail bank manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for retail bank manager in Silver Spring, MD is $23.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $27.60 per hour, depending on experience, location, and employer.

What is a retail bank manager?

Retail Bank Managers are professionals responsible for overseeing the daily operations of a bank branch. They manage staff, ensure customer satisfaction, handle customer complaints, and work to achieve sales targets for various banking products and services. Their role also includes ensuring compliance with banking regulations, developing business plans, and fostering a positive work environment. Retail Bank Managers play a key role in maintaining the financial health and reputation of their branch.

What are the key skills and qualifications needed to thrive as a retail bank manager?

To thrive as a Retail Bank Manager, you need strong leadership, financial acumen, customer service expertise, and typically a degree in business, finance, or a related field. Familiarity with banking software, risk management systems, and regulatory compliance tools is essential, and certifications such as Certified Retail Banker (CRB) can be advantageous. Excellent interpersonal, communication, and problem-solving skills help build trust with clients and motivate staff. These skills and qualities are crucial for driving branch performance, ensuring regulatory compliance, and delivering superior customer experiences.

What are some common challenges faced by retail bank managers, and how can they be overcome?

Retail Bank Managers often encounter challenges such as meeting sales targets, maintaining high customer satisfaction, and managing diverse teams. Balancing regulatory compliance with business goals can also be demanding. Success in this role requires strong leadership, effective delegation, proactive communication, and staying updated on financial regulations. Building strong relationships with both staff and customers helps foster a positive environment and drive results.

What is the difference between Retail Bank Manager vs Customer Service Representative?

AspectRetail Bank ManagerCustomer Service Representative
Required CredentialsHigh school diploma; often a bachelor's degree in finance or related field; banking certificationsHigh school diploma; customer service or sales training
Work EnvironmentBranch management, overseeing staff, operations, and salesFrontline customer interactions, handling transactions and inquiries
Employer & Industry UsageBank branches, financial institutionsBank branches, retail banking
Common Search & Comparison IntentUnderstanding managerial roles, career progressionCustomer service roles, entry-level banking jobs

The Retail Bank Manager and Customer Service Representative roles differ mainly in responsibilities, credentials, and work environment. The manager oversees branch operations and staff, requiring more experience and certifications, while the representative handles customer interactions and transactions. Both roles are essential in retail banking but serve different career and functional purposes.

Do retail bank managers get paid a lot?

Retail bank managers typically earn a competitive salary that varies based on experience, location, and the size of the branch. According to industry data, the median annual salary for retail bank managers is around $60,000 to $80,000, with potential bonuses and benefits included.

How much money do you make as a retail bank manager?

A retail bank manager's average salary in the United States ranges from $50,000 to $100,000 annually, depending on experience, location, and the size of the branch. Managers often receive bonuses and benefits, and leadership skills are important for higher compensation levels.

What does a retail bank manager do at a bank?

A retail bank manager oversees daily branch operations, manages staff, and ensures customer service standards are met. They handle customer accounts, promote banking products, and ensure compliance with banking regulations, often using banking software and maintaining certifications such as the Series 6 or 63. Their role involves leadership, sales, and operational management within a branch environment.

What cities near Silver Spring, MD are hiring for Retail Bank Manager jobs?

Cities near Silver Spring, MD with the most Retail Bank Manager job openings:

Retail Bank Manager jobs near you
Infographic showing various Retail Bank Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $49,275 per year, or $23.7 per hour.

Manager, Project Management | Retail Bank Market Strategy

Mclean, VA • On-site

Capital One
Funds, Trusts and Financial Programs • 10K+ employees
Learn more about Capital Oneexternal

Full-time

Posted 29 days ago

Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

90th of 176 rated banks

Job description

Manager, Project Management | Retail Bank Market Strategy
Capital One-a Fortune 500 company and one of the nation's top 10 banks-offers a broad spectrum of financial products and services to consumers, small businesses, and commercial clients. Our mission within the Retail Bank is to lead the industry by seamlessly blending leading digital capabilities with high-impact in-person experiences. Guided by our strategic vision, rigorous analytical grounding, and strong shared values, we cultivate a collaborative workplace where people with diverse ideas and backgrounds come together to build not only a great business, but an exceptional place to work.
The Role:
As a Project Manager on the Bank Market Strategy team, you will manage the end-to-end processes that drive our Branch, Cafe, and ATM location decisions. Physical location strategy demands a careful balancing act between rigorous analysis and qualitative judgment. In this role, your objective is to drive successful business outcomes while effectively balancing competing opportunities, capital costs, customer experience, and risk constraints.
Location distribution decisions carry high visibility and require regimented risk management. You will own and manage key controls across Market Strategy to maintain compliance, ensure business continuity, and support high-impact customer experiences. Beyond managing controls, you will be empowered to optimize workflows, enable cross-team decision-making, and drive continuous process improvements.
This role offers broad visibility across Market Strategy, finance, design, construction, real estate, external affairs, and risk. It is an ideal fit for a Project Manager seeking both strategy exposure and hands-on process ownership.
Key Responsibilities:
  • Real Estate Steering Committee: Own the governance forum where senior leaders approve all high dollar strategic investments in physical presence. Shepherd intent from ideation to pricing and execution handoff.
  • Branch and Cafe Renovation Strategy: Support the execution of the multi-year Branch and Cafe renovation program. Align long-term physical vision across design, construction, and real estate partners.
  • Capital Planning: Develop and manage the comprehensive financial and operational investment plan for Retail Bank physical infrastructure (operating expenses, renovations, additions, and dispositions). Facilitate routine budget re-prioritization, variance tracking, and stakeholder alignment as project scope or pricing changes.
  • Cross-Functional Process Improvement: Own key decision making controls, risk frameworks, and business continuity plans. Partner with strategy, delivery, risk, and compliance teams to develop proposals to improve existing processes or establish new ones that may be required as the Bank continues to grow and evolve.
  • AI & Workflow Enablement: Partner with data and analytics teams to integrate modern productivity and AI-driven automation tools into existing program workflows, optimizing cycle times and reporting efficiency while maintaining risk controls.

Basic Qualifications:
  • Bachelor's Degree or Military experience
  • At least 4 Years of Project Management experience

Preferred Qualifications:
  • Masters Degree
  • 5+ Years of Project Management experience
  • PMP, Lean, Agile or Six Sigma certification
  • Demonstrated experience in capital budget management, risk, or program governance

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $151,900 - $173,400 for Manager, Project Management
Richmond, VA: $138,100 - $157,700 for Manager, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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