Retail Analytics Manager Jobs in Iowa (NOW HIRING)

The Opportunity

We are seeking a talented Risk Prevention Analyst. The main objective of this position is to ensure timely analysis of all fraud situations affecting our financial institutions by using effective analysis and strategies to minimize fraud losses. The Risk Prevention Analyst  is responsible for providing operational risk assessments leveraging fraud mitigation tools, focusing on analysis, design, and artificial intelligence (AI) technology associated with fraud mitigation strategies, call queue creation, monitoring, support, and management using quantitative methods to review data and increase efficiency, productivity, effectiveness and savings. Seeking a skilled Risk Analyst who will provide support for external clients and internal staff on fraud detection and prevention matters, inquiries, and solutions to meet client and business needs. Additionally, the role involves writing rules and creating custom solutions for clients, monitoring fraud for their client group, identifying risk exposure based on fraud trends and data, and determining mitigation measures. This role involves direct interaction with senior-level management at the financial institution and within Velera, as well as regular coordination with the Fraud Detection Work Center (FDWC), Velera Service Centers, multiple internal departments, and 3rd party vendor personnel

Day In The Life

• Coordinate the Risk Analytics team's tasks and ensure adherence to established turnaround times and SLAs; manage projects assigned to the team; Ensure quality of all team outputs.

• Maintain awareness of member client fraud trends and suggest internal procedure changes to Risk Analytics Manager to remain efficient.

• Continually supervise department workflow to ensure time-sensitive functions are meeting department standards.

• Maintains productive relationships with all internal stakeholders including Fraud Operations, Risk Management, Product, Retail, Finance as well as external vendors

• Advise internal contacts on sensitive issues and recommend client procedures and new product developments.

• Maintains productive relationships with all internal stakeholders including Fraud Operations, Risk Management, Product, Retail, Finance as well as external vendors.

• Create and deliver BI reporting to develop thorough reporting for senior leadership, boards, and examiners.

• Work closely with a designated client list to ensure efficient and effective fraud mitigation through various communication channels such as calls and emails.

• Uses advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.

• Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper-level management. Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.

• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
  Integrates/transforms disparate data sources and resolves appropriate data hygiene techniques to apply.

• Consults external clients and internal staff on fraud detection and prevention matters, inquiries, and solutions to meet client and business needs. Writes rules, builds custom solutions for clients, and monitors fraud for their client group.

• Identifies risk exposure associated with fraud trends that have the potential to cause financial losses and poor member experience in client portfolios to determine if mitigation measures are necessary.

• Leverages knowledge of fraud prevention tools to consult with clients on their fraud and risk goals, review key fraud performance metrics, consult on available fraud tools, and recommend strategic means to minimize risk exposure and improve member experience.

• Collaborates with other internal teams to serve as client advocate for fraud and risk items and special projects or mitigations.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Responsible for reporting risks identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within your work area's scope, including, but not limited to Information Security risks.

• Regular and reliable attendance is required. Some on-call work is required. This position may require early/late hours and availability during weekends to ensure client support on fraud monitoring or mitigation.

• Remain current with industry and client fraud trends.

• Perform other duties as assigned.

Experience

• Two (2) years within the financial service industry required. 

• Two (2) years professional experience in risk analytics, mitigating risk and/or fraud services required.

• Payments processing system knowledge preferred.

• Experience with DefenseEdge, Falcon, Fraud Detection Work Center and/or FDR system experience required.

Education

• Associate’s Degree in Business Administration or related field or combination of education and experience required. 

Skills

• Strong business acumen as well as and deep subject matter expertise in the fraud mitigation, analytics, recovery and payment card industry activity

• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids; ability to communicate effectively with both technical and non-technical audiences

• Ability to manage multiple projects, work in fast-paced environment, and meet deadlines; ability to take ownership of issues in assigned area, and drive timely resolution

• Demonstrated excellent analytical and quantitative skills

• Ability to understand credit union feedback and put resolutions into action

• Ability to respond quickly and adapt to changes in priorities driven by a dynamic market; ability to proactively identify opportunities to improve the consulting environment

• Ability to exercise discretion and good judgment in making decisions

• Proficiency in Microsoft Office applications, internet browsers, linked data analysis, Project management approaches, and First Data processing platforms

• Ability to function in a production-based environment using various applications for identifying fraud trends

• Ability to travel as needed, 10%

• Ability to maintain confidentiality of materials handled

• Ability to be flexible and work under high pressure in a complex environment

• Ability to work on-call (24 x 7)

• Ability to work remote part time or full time

For California, Colorado and New York Applicants:  In accordance with the Equal Pay for Equal Work Act, the expected salary range for this position is between:

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

This position qualifies for the following benefits; Co-op Solutions offers a competitive Total Rewards package: 401(k) with generous company match, Health, Dental, and Vision Insurance options, Health Savings Account/Flexible Spending Account, Life Insurance, Short- and Long-Term disability benefits, Pregnancy and Parental Leave, Tuition Reimbursement, Paid Time Off (PTO), Paid Holidays, Community Volunteer Time Off, and an Employee Assistance Program.