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Restaurant Pos System Analyst Jobs (NOW HIRING)

Wawa

POS Systems Analyst II - 2nd Shift

Wawa, PA · On-site

Job Title: POS Systems Analyst II - 2nd Shift Location: Corporate Department: Information ... Identify system-level changes required when business processes change, or new software features are ...

Lavu, Inc.

Lavu Independent Sales Agent

Tampa, FL · On-site +1

We were the first cloud based restaurant POS system (Est. 2010) * We were featured on Kitchen Nightmares with Gordon Ramsay * We are in all of Apple's cafeterias worldwide * We are in over 80 ...

Jobtailor

Strong analytical/critical thinking skills and problem-solving abilities * Friendly, positive ... Experience working with theatre or restaurant POS systems Core Competencies Demonstrates expertise ...

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Restaurant Pos System Analyst information

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How much do restaurant pos system analyst jobs pay per year?

As of Sep 10, 2026, the average yearly pay for restaurant pos system analyst in the United States is $89,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $108,000.00 per year, depending on experience, location, and employer.

What is a restaurant POS system analyst?

A Restaurant POS System Analyst is a professional who specializes in managing, analyzing, and optimizing point-of-sale (POS) systems used in restaurants. They are responsible for ensuring the POS software and hardware run smoothly, troubleshooting issues, and implementing system upgrades or enhancements. Their work helps streamline restaurant operations, improve customer service, and increase efficiency by making sure transactions and data management processes are reliable and up-to-date.

What are the key skills and qualifications needed to thrive as a restaurant POS system analyst?

To thrive as a Restaurant POS System Analyst, you need a solid understanding of point-of-sale systems, IT troubleshooting, and data analysis, often backed by a degree in information technology or a related field. Familiarity with popular POS software (such as Toast, Oracle MICROS, or Square), basic networking, and relevant certifications like CompTIA A+ are typically required. Strong problem-solving, communication, and customer service skills help analysts effectively support restaurant staff and resolve technical issues. These skills and qualifications are crucial for ensuring seamless operations, minimizing downtime, and enhancing overall restaurant efficiency.

How does a restaurant POS system analyst typically collaborate with restaurant staff and IT teams to ensure smooth system operations?

A Restaurant POS System Analyst works closely with both restaurant staff and IT teams to maintain, troubleshoot, and optimize point-of-sale systems. They regularly gather feedback from front-of-house and back-of-house employees to identify system issues or new requirements, and then communicate these needs to the IT department for technical solutions or updates. Analysts often provide hands-on training and support to staff, ensuring everyone is comfortable with system features and best practices. This collaborative approach helps minimize downtime and ensures the POS system meets the evolving needs of the restaurant.

What is the difference between Restaurant Pos System Analyst vs Restaurant IT Support Specialist?

AspectRestaurant Pos System AnalystRestaurant IT Support Specialist
CredentialsRelevant certifications in POS systems, IT, or networkingIT certifications, hardware/software troubleshooting skills
Work EnvironmentFocus on POS system analysis, implementation, and optimization in restaurant settingsSupport and maintain restaurant IT infrastructure, including POS hardware and network issues
Employer & Industry UsageRestaurants, hospitality, retail with POS systemsRestaurants, hospitality, retail with IT infrastructure needs

The Restaurant Pos System Analyst primarily focuses on analyzing, implementing, and optimizing POS systems within restaurant environments. In contrast, the Restaurant IT Support Specialist handles broader IT support, including troubleshooting hardware and network issues. Both roles require technical skills and certifications relevant to IT and POS systems, but their daily responsibilities and focus areas differ.

What cities are hiring for Restaurant Pos System Analyst jobs?

Cities with the most Restaurant Pos System Analyst job openings:

What states have the most Restaurant Pos System Analyst jobs?

States with the most job openings for Restaurant Pos System Analyst jobs include:

What are popular job titles related to Restaurant Pos System Analyst jobs?

For Restaurant Pos System Analyst jobs, the most frequently searched job titles are:

Infographic showing various Restaurant Pos System Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $89,296 per year, or $42.9 per hour.

Restaurant POS Service Analyst

Dallas, TX • Remote

FoodTec Solutions
Restaurants • 51 - 200 employees
Learn more about FoodTec Solutionsexternal

$22 - $30.25/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 16 days ago

Job description

Restaurant POS Service Analyst

FoodTec Solutions

Department

Professional Services

Classification

Full-Time, Non-Exempt

Reports To

Professional Services Manager

Location

Remote or Needham, MA

Schedule

Monday–Friday, 9:00 AM–6:00 PM

Pay Band

$22.00–$30.25 per hour

About FoodTec Solutions

FoodTec Solutions is an established restaurant technology company serving operators across delivery/pizza, quick service, fast casual, and full service restaurant environments. We provide more than point-of-sale software—we deliver integrated business solutions including POS, kitchen systems, online ordering, loyalty, email marketing, mobile apps, employee management, inventory optimization, delivery monitoring, performance reporting, security and loss prevention, and more. Our team brings years of restaurant technology experience into every customer engagement, and our professional services and support teams help customers configure systems the right way for their business and long-term success.

Position Overview

FoodTec Solutions is looking for a customer-focused, operations-minded Restaurant POS Service Analyst to join our Professional Services team.

This role is ideal for someone who understands restaurant operations and enjoys working directly with customers to help them implement, configure, support, and improve the systems that power their business. The right person does not need to be a network engineer or generic IT help desk technician. We are looking for someone who can talk to restaurant operators, understand what they are trying to accomplish, guide them through system changes, support onboarding and go-lives, help with menu and configuration work, and coordinate clearly with internal teams.

This is a strong fit for candidates with backgrounds in restaurant management, restaurant operations, restaurant technology, POS support, customer onboarding, hospitality software support, implementation, or client training.

What You’ll Do

  • Serve as a day-to-day point of contact for new and existing FoodTec customers
  • Support customer communication through phone, email, and remote sessions
  • Guide restaurant clients through onboarding, go-live support, and early adoption of FoodTec systems
  • Train customers on system features, workflows, and best practices
  • Help customers understand and use core FoodTec solutions including restaurant POS, menu configuration, online ordering, loyalty, marketing, and other platform features
  • Gather and manage discovery details needed for menu setup, menu UI configuration, and related implementation work
  • Help customers leverage upgrades, new features, and system enhancements to improve operational efficiency
  • Set and manage expectations around project scope, deliverables, timelines, and next steps
  • Coordinate with managers and teammates to schedule work, maintain momentum, and keep projects moving
  • Support software updates, migrations, deployment tasks, and related customer-facing service projects
  • Document customer needs clearly and ensure information is communicated internally in a useful, actionable way
  • Participate in special projects and continuous improvement efforts within Professional Services

What Makes Someone Successful in This Role

  • Strong customer communication and relationship-building skills
  • Ability to understand restaurant urgency and operational impact
  • Ability to ask good questions, uncover the real issue, and document it clearly
  • Comfortable guiding customers through change, training, and new system functionality
  • Organized and dependable with strong follow-through
  • Able to balance multiple priorities in a fast-paced service environment
  • Strong judgment, professionalism, and ownership mindset
  • Comfortable learning and working across multiple connected restaurant technology solutions

Required Qualifications

  • 1–3 years of experience in restaurant operations, restaurant management, restaurant POS, hospitality technology support, customer onboarding, implementation, or a related customer-facing role
  • Experience working directly with customers in a service, support, training, or operations capacity
  • Experience with restaurant menus, menu setup, modifiers, or implementation-related discovery
  • Strong verbal and written communication skills
  • Strong organizational skills and ability to manage multiple active tasks or projects
  • Proficiency with Microsoft Excel, Word, and PowerPoint
  • Ability to work independently while coordinating effectively with a team

Preferred Qualifications

  • Experience with restaurant POS systems or hospitality software
  • Experience supporting go-lives, onboarding, implementation, or rollout projects
  • Experience training restaurant staff or end users on systems and workflows
  • Experience with online ordering, loyalty, email marketing, or other restaurant technology tools
  • Experience in multi-unit restaurant environments
  • Hospitality, business, or technology-related degree or equivalent hands-on experience
  • Basic familiarity with HTML or design tools is a plus, but not required

What This Role Is Not

This role is not primarily a desktop support, networking, hardware repair, or generic IT help desk position. While technical comfort is important, success in this role depends more on restaurant operations understanding, customer interaction, training, implementation support, menu/configuration work, organization, and ownership.

Benefits

  • Competitive pay
  • Excellent medical and dental insurance
  • Paid vacation and holidays
  • 401(k) plan with company contributions through profit sharing
  • Short-term disability
  • Tuition reimbursement

Why Join FoodTec

FoodTec is an established company with deep restaurant industry experience, a broad product ecosystem, and a team that plays a direct role in helping customers improve revenue, efficiency, and long-term success. We are not a plug-and-play startup model. We work closely with customers to configure technology to fit their business, and our team’s experience and service are a major part of what makes that successful.