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How much do restaurant customer service team member jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for restaurant customer service team member in the United States is $13.43, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $15.14 per hour, depending on experience, location, and employer.

What is a restaurant customer service team member?

Restaurant Customer Service Team Members are employees who interact directly with customers to ensure a positive dining experience. Their responsibilities typically include greeting guests, taking orders, serving food and beverages, handling payments, and addressing customer inquiries or concerns. They play a key role in maintaining the restaurant's cleanliness, ambiance, and overall customer satisfaction. Additionally, they may assist with basic food preparation or restocking supplies as needed. Excellent communication, teamwork, and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a restaurant customer service team member?

To thrive as a Restaurant Customer Service Team Member, you need strong interpersonal skills, basic math ability, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems and food safety protocols is often required. Outstanding communication, teamwork, and problem-solving skills help team members provide excellent service and handle challenging situations gracefully. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and a positive dining experience.

What are some common challenges faced by restaurant customer service team members, and how can they be successfully managed?

Restaurant Customer Service Team Members often encounter challenges such as handling high-pressure situations during peak hours, addressing diverse customer requests, and managing occasional complaints. Successfully managing these challenges requires strong communication skills, teamwork, and adaptability. Many restaurants provide training and encourage team members to support one another, which helps create a positive environment and ensures smooth operations, even during busy periods.

What is the difference between Restaurant Customer Service Team Member vs Restaurant Server?

AspectRestaurant Customer Service Team MemberRestaurant Server
CredentialsNone required; customer service skills preferredFood safety certification often preferred; experience helpful
Work EnvironmentFront-of-house, customer-facing in casual or fast-food settingsFront-of-house, direct interaction with guests in dine-in restaurants
Employer & Industry UsageCommon in fast-food, casual dining, and cafesPrimarily in full-service restaurants and fine dining
Search & Comparison IntentLooking for entry-level customer service roles in restaurantsSeeking server or waitstaff positions in restaurants

The main difference is that a Restaurant Customer Service Team Member typically handles customer interactions, takes orders, and provides general assistance, often in fast-food or casual settings. A Restaurant Server usually has more responsibilities like serving food, recommending dishes, and managing guest satisfaction in dine-in establishments. Both roles require strong customer service skills but differ in scope and responsibilities.

What cities are hiring for Restaurant Customer Service Team Member jobs?

Cities with the most Restaurant Customer Service Team Member job openings:

What are popular job titles related to Restaurant Customer Service Team Member jobs?

For Restaurant Customer Service Team Member jobs, the most frequently searched job titles are:

Restaurant Customer Service Team Member jobs near you

Restaurant Customer Service Team Member

Charlotte, NC • On-site

Jason's Deli
Food Services and Drinking Places • 10K+ employees
Learn more about Jason's Deliexternal

$10 - $15/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Jason's Deli rating

6.0

Company rating: 6.0 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

21st of 108 rated fast food restaurants

Job description

Pay: $10 to $15/hr + tips
Jason's Deli is a family-owned business that has been enjoyed by its communities since 1976. At Jason's Deli, we work hard to ensure that our employees are rewarded with advancement, recognition, and quality of life. We strive to create an opportunity for all of our employees to have a chance to grow with the company. In 2018, we established our Career Path, a self-paced, gradual step program that takes a brand new employee all the way to the managing partner level.
At Jason's Deli, we believe our employees are what makes us a place where people both love to eat and love to work. As our founder, Joe Tortorice Jr. said, 'We're in the people business. We just happen to make sandwiches.'
Our Restaurant Customer Service Team Members are able to prioritize work tasks while anticipating customers' needs, coordinate with co-workers to ensure an out-of-this-world dining experience, maintain an organized system to keep track of multiple take out and delivery orders, ensuring accuracy and customer satisfaction in a fast-paced environment, and have the ability to maintain cleanliness throughout the deli and dining room while following sanitation guidelines.
Who We Are:
  • At Jason's Deli, it is our promise to provide a Great Place to Work. We strive to maintain a culture of engagement in which employees can truly be themselves, continuously developing and thriving. Embracing diversity and inclusion is not only the right thing to do, but it is WHO WE ARE at Jason's Deli.
  • We believe that we are able to hire better employees when we have a diverse applicant pool to select from, and that we make better business decisions when we try to understand our business environment through the eyes of a diverse range of customers.
  • Collaborating with local and national organizations that share our purpose of nourishing hearts and spirits through inclusion and equality is one of the important ways we serve our communities and have an impact.

We Love People Who:
  • Are self-motivated with a drive for growth.
  • Are outstanding individuals who share our passion for serving customers and preparing quality food safely.
  • Are results-oriented and committed to providing Out-of-This-World Hospitality every day.
  • Embrace cultural diversity.
  • Live our Purpose, Mission, and Core Values.

Our People Love:
  • Flexible schedule
  • Competitive pay + Tip pooling
  • Health, Dental, and Vision insurance
  • Paid vacation and holidays
  • 401K
  • Tuition reimbursement
  • Food discount
  • Free uniforms

ESSENTIAL FUNCTIONS OF THE POSITION: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The ability to stand for extensive periods of time, bend over, reach upwards or outward, twist, turn around, and climb up on ladders in a timely fashion.
  • The ability to perform a variety of jobs at a very rapid pace for extensive periods of time
  • The ability to work in an environment with temperature fluctuations.
  • The ability to maintain regular, predictable attendance.
  • The ability to understand and to follow directions.

Our Purpose is to Improve The Lives Of Others Through The Nourishment Of The Body, Mind, Heart, and Spirit.
Our Mission is to Make Every Customer Happy.
Check out our Jason's Deli Career Path video to learn about our career path and advancement opportunities!
https://www.youtube.com/watch?v=Zb5Rbrab_P4&t=11s
Jason's Deli appreciates and values diversity. EOE

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