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Restaurant Call Center Remote Jobs in California

Daisy Co.

Remote Service Support Specialist

Costa Mesa, CA · On-site +1

$96K - $120K/yr

Working remotely as part of the Daisy Call Center team, you diagnose and resolve audio-visual ... Use remote monitoring and web resource tools to identify client needs from active alerts, system ...

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Restaurant Call Center Remote information

What is a restaurant call center remote?

A Restaurant Call Center Remote job involves handling customer service tasks for a restaurant or chain of restaurants from a remote location, usually from home. Employees in this position typically answer incoming calls, take orders, address customer inquiries or complaints, and sometimes assist with reservations or delivery coordination. Strong communication skills, familiarity with restaurant menus, and proficiency with call center software are important for success in this role. This job provides flexibility and allows restaurants to streamline their customer service operations without requiring staff on-site.

What are the key skills and qualifications needed to thrive as a restaurant call center remote agent?

To excel as a Restaurant Call Center Remote Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and online ordering platforms is important for efficiently managing orders and customer inquiries. Outstanding verbal communication, patience, and multitasking abilities help agents deliver exceptional service and resolve issues promptly. These skills and qualities are vital to ensuring customer satisfaction and smooth restaurant operations in a remote support environment.

What are some common challenges faced by remote restaurant call center agents, and how can they be addressed?

One common challenge for remote restaurant call center agents is maintaining clear and timely communication with both customers and in-house restaurant staff, especially during peak hours. Agents may also encounter technical issues or struggle to manage multiple orders and inquiries simultaneously. To address these challenges, it’s helpful to have reliable internet connectivity, access to robust order management software, and regular team check-ins. Many organizations provide training and resources to improve multitasking and problem-solving skills, ensuring agents feel supported while working remotely.

What is the difference between Restaurant Call Center Remote vs Restaurant Customer Service Representative?

AspectRestaurant Call Center RemoteRestaurant Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentRemote, call center setting, flexible hoursOn-site or remote, customer-facing, shift-based
Industry UsageCommon in large restaurant chains and delivery servicesCommon in restaurants, cafes, and hospitality businesses
Search & ComparisonOften compared for remote work options and call handlingCompared for direct customer interaction roles

Restaurant Call Center Remote roles focus on handling customer inquiries, orders, and support via phone or online from a remote location, often for large chains or delivery services. Restaurant Customer Service Representatives typically work directly with customers in a restaurant or call center setting, providing assistance and resolving issues. Both roles require similar credentials and training but differ mainly in work environment and interaction style.

What cities in California are hiring for Restaurant Call Center Remote jobs?

Cities in California with the most Restaurant Call Center Remote job openings:

Restaurant Call Center Remote jobs near you

Call Center Quality Assurance Lead - Remote CA

Gainwell Technologies

West Sacramento, CA • On-site, Remote

$55K - $79K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted yesterday

Gainwell Technologies rating

7.9

Company rating: 7.9 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

130th of 247 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Gainwell Technologies is seeking an experienced Call Center Quality Assurance Lead to support California's Medi-Cal program. In this role, you will help ensure exceptional service by monitoring quality standards, coaching Customer Service Representatives, and partnering with Operations, Training, and Leadership to improve performance and maintain compliance.
If you're passionate about quality, coaching, and helping teams deliver outstanding customer experiences, we'd love to hear from you.
Your role in our mission
  • Monitor and evaluate customer interactions to ensure compliance with quality standards, client requirements, and established policies and procedures.
  • Provide coaching and actionable feedback to Customer Service Representatives and Team Leads to improve quality, accuracy, and the overall customer experience.
  • Partner with Operations, Training, and Leadership to identify quality trends, recommend process improvements, and support continuous improvement initiatives.
  • Participate in calibration sessions and maintain consistency in quality evaluations, scoring, and performance expectations.
  • Prepare quality reports, analyze performance data, and communicate findings and recommendations to leadership.

What we're looking for
  • At least 2 years of experience performing quality assurance, quality monitoring, or quality auditing in a high-volume call center or customer contact center environment.
  • Experience coaching employees using quality evaluations, performance metrics, and customer interaction reviews.
  • Strong analytical, written, verbal, and interpersonal communication skills.
  • Proficiency with Microsoft Office and experience using CRM, quality monitoring, or contact center technologies.
  • Healthcare, Medi-Cal, Medicaid, Medicare, or health insurance call center experience is preferred.

What you should expect in this role
  • Must reside in the Greater Sacramento area.
  • Primarily remote with occasional onsite work at 820 Stillwater Road, West Sacramento, CA 95605, based on business needs.
  • Fast-paced, metrics-driven contact center supporting California's Medi-Cal members and providers.
  • Regular collaboration with Operations, Training, Workforce Management, and Leadership teams.
  • Opportunity to make a meaningful impact by improving quality, compliance, and the customer experience.

*This posting is intended for pipelining. We will accept applications on an ongoing basis.
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The pay range for this position is $55,300 - $79,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

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About Gainwell Technologies

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With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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