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What is the difference between Restart vs Data Entry Clerk?

AspectRestartData Entry Clerk
Required CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma; basic computer skills
Work EnvironmentOffice settings, manufacturing, or technical environmentsOffice environments, data centers, or remote work
Industry UsageIT, manufacturing, or technical fieldsAdministrative, healthcare, finance sectors
Common Search IntentUnderstanding technical roles or certificationsLearning about administrative or clerical jobs

Restart typically refers to a technical process or role involving system reboots or technical troubleshooting, often requiring specific certifications. Data Entry Clerk is an administrative role focused on inputting data into systems, requiring basic computer skills. While both may work in office environments, their skills, certifications, and industry applications differ significantly.

What job categories do people searching Restart jobs in Delaware look for?

The top searched job categories for Restart jobs in Delaware are:

Restart jobs near you
Infographic showing various Restart job openings in Delaware as of August 2026, with employment types broken down into 4% As Needed, 83% Full Time, 7% Part Time, 4% Contract, and 2% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Case Manager, Rare Endocrinology & Rare Tumor (RERT) Team (Pacific Time Zone)

Wilmington, DE • On-site

AstraZeneca
Pharmaceutical Product Wholesalers • 10K+ employees

8.4

Company rating: 8.4 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

24th of 86 rated pharmaceutical

People enjoy working here

Good employer

Recommended by students

Learn more about AstraZenecaexternal

Full-time

This job post has expired 5 days ago. Applications are no longer accepted.

Job description

Remote position supporting Pacific Standard Time Zone (11:30am EST - 8pm EST) with occasional patient meeting and HCP office support, up to 6x/year, outside those hours of operation. Up to 15% potential travel to existing Alexion sites and off-site meetings, patient and HCP engagements by request and when appropriate. Start date as soon as possible.
This is what you will do:
This position is a high-touch Patient Services role centered on delivering personalized support to patients within the Alexion Rare Disease patient journey.
The Case Manager (CM) serves as the primary point of contact to patients and caregivers throughout their treatment journey from onboarding, interim treatment coordination, and long-term customized treatment adherence support. CMs provide disease state education, treatment support, and access for patients with rare and ultra-rare diseases. CMs ensure patient treatment compliance and provide resolutions to treatment issues for patients through communication and collaboration with both internal and external stakeholder partners.
You will be responsible for:
Patient Support & Navigation (70%)
  • Patient's Initial and Long-term Support: Provide initial and ongoing patient interactions to address questions and integrate therapy into their daily lives

  • Act as the primary point of contact for case management and onboarding activities specific to the patient

  • Place Welcome Calls: After case creation in the CRM, place the required welcome calls to patient (and HCP in coordination with SP vendor) and introduce the program or confirm required support respectively

  • Share Disease, Product & Program Education Materials: Share materials on disease, diagnosis, and treatment support with patients

  • Introduce Patient Community: During the first touchpoint, Connect the patient to the ALXN patient community and inform them about available advocacy groups for the indication

  • Communicate Benefits Investigation Results: On receiving the BI results from the SP vendor, contact the patient and share results

  • Coordinate Injection Training Support: Assist patients in receiving In-home or virtual injection training assistance during first injection and coordinate follow up service as needed for second round of injection training (also offer infusion support)

  • Conduct Adherence Program Touchpoints: Trigger initiation of adherence program on conclusion of onboarding and connect with patients through defined channels for the determined touchpoints based on product specific programs

  • Execute Mentorship Program: Engage appropriate patients to become mentors if desired to new patients starting therapy and enable them to connect

  • Support Patients who Restart on Treatment: Reconnect with patients who have lapsed and decided to restart on treatment, offer support services

  • Conduct Annual BI Communications with patients

  • Practice vigilant documentation and record keeping during all patient interactions as to maintain high visibility into patient case status and ease resolution processes, when needed

  • Properly and immediately report Adverse Events during any customer interactions in the PV Event Reporting Tool

Internal Cross-Functional Collaboration (15%)
  • Develop compliant and collaborative professional relationships with all relevant internal and external customers including but not limited to Field Reimbursement Managers, Regional Account Managers, Customer Operations Representatives, medical accounts, Funding Specialists, Access Specialists, Specialty Pharmacies, site of care staff, and office coordinators.

  • Effectively escalate access issues by informing the right stakeholders of actions to be taken to resolve any pending items in a timely manner

  • Collaboratively work with and share responsibilities with other Alexion members and external partners members for pull through of the target patient and HCP experience

External Vendor Engagement and Collaboration (15%)
  • Develop compliant and collaborative professional relationships will all relevant external vendor partners including but not limited to SPP, Copay and BI support vendors.

  • Effectively escalate vendor service provider issues which may impact patients by informing appropriate internal stakeholders and taking needed actions to resolve issues in a timely manner

  • Collaboratively work with and share responsibilities with external vendor partners to optimize and create a delightful patient and HCP experience

You will need to have:
  • Associates Degree, at minimum, is required; counseling, social work, nursing, advocacy, or science background and/or advanced degree is a plus

  • Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. case management, nursing, social service support, insurance reimbursement, patient advocacy, etc.)

  • Working knowledge of insurance coverage and reimbursement processes

  • Familiarity with the relevant legal and regulatory components of the pharmaceutical and biotech industry

  • Well-developed, effective communication and problem-solving skills, as well as data entry/computer literacy skills

  • The duties of this role are generally conducted in a home office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.

We would prefer you to have:
  • Rare disease experience a plus

  • Deep understanding of insurance coverage and reimbursement processes

  • Familiarity with managed care and particularly "buy and bill" and pharmacy benefit therapies as well as with reimbursement for infused and injectable therapies

  • Ability to coordinate with cross-functional teams for pull-through of patient care

  • Experience dedicated to assisting patients/caregivers

  • Demonstrated success working within cross-functional teams

  • Strong empathetic, communication and listening skills

  • Ability to act with urgency, flexibility, and creativity to quickly get patients on therapy

  • Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment

  • Demonstrates initiative, teamwork, and accountability

Date Posted
10-Aug-2026
Closing Date
20-Aug-2026
Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.
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About AstraZeneca

Sourced by ZipRecruiter

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. A place built on courage, curiosity and collaboration - we make bold decisions driven by patient outcomes. Empowered to lead at every level, free to ask questions and take smart risks that write the next chapter for our pipeline and Oncology team. Make a meaningful impact that brings real benefits to society. By applying your knowledge of data, you will help to redefine our industry and ultimately save lives. Work with experts who share a common goal: to accelerate the potential of medicines and the science of tomorrow.

Industry

Pharmaceutical product wholesalers and pharmaceutical and medicine manufacturing

Company size

10,000+ Employees

Headquarters location

Cambridge, Cambridgeshire, GB

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