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Resorts In Concierge Jobs in Spring, TX (NOW HIRING)

Stratton Amenities

Lead Concierge

Houston, TX

$16 - $17/hr

Lead by example in professionalism, appearance, communication, and hospitality. * Assist with ... Hotels and resorts * Private clubs * Corporate reception or executive support environments

Stratton Amenities

Lead Concierge

Houston, TX · On-site

Lead by example in professionalism, appearance, communication, and hospitality. * Assist with ... Hotels and resorts * Private clubs * Corporate reception or executive support environments

HM Alpha Hotels & Resorts

Front Desk Agent

Houston, TX · On-site

$13.50 - $17.25/hr

Provide concierge support by recommending dining, entertainment, and transportation options ... regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate ...

HM Alpha Hotels

Front Desk Agent

Houston, TX · On-site

$13.50 - $17.25/hr

Provide concierge support by recommending dining, entertainment, and transportation options ... regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate ...

HM Alpha Hotels

Front Desk Agent

Houston, TX · On-site

$13.50 - $17.25/hr

Provide concierge support by recommending dining, entertainment, and transportation options ... regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate ...

Hotel Spero

FRONT DESK MANAGER OEM/HM

Houston, TX · On-site

$16.25 - $21/hr

Front Desk Manager The Front Desk Manager will assist in the planning, direction, coordination and ... front desk, bell/door, concierge (if applicable). The Front Desk Manager is responsible for ...

IHG Hotels & Resorts

Front Desk Supervisor

Houston, TX · On-site

$16.25 - $21/hr

Oversee front desk, bell, and concierge staff to ensure efficient service. • Guest Services ... Manage check-in/check-out, room assignments, and pre-registration for groups. • Financial Control:

Blue Water Hospitality Group, LLC

Front Desk Agent

Houston, TX · On-site

$13.50 - $17.25/hr

... a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds ... Support the concierge department by providing helpful guest relations, including directing guests ...

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Resorts In Concierge information

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How much do resorts in concierge jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for resorts in concierge in Spring, TX is $16.12, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $17.12 per hour, depending on experience, location, and employer.

How do I become a resorts in concierge?

To become a resorts in concierge, candidates typically need a high school diploma or equivalent, excellent customer service skills, and previous experience in hospitality or customer service roles. Some employers prefer certifications such as the Certified Concierge Professional (CCP) and proficiency in multiple languages or local knowledge of the area. Strong communication, problem-solving abilities, and a professional appearance are also important for success in this role.

Is resorts in concierge a stressful job?

Resort concierge jobs can be stressful due to high guest expectations, multitasking, and managing multiple requests simultaneously. The role often requires strong communication skills, problem-solving, and the ability to remain calm under pressure, especially during busy periods or emergencies.

What does a resorts in concierge do?

A resorts in concierge assists guests by providing information, making reservations, and arranging services such as transportation, dining, and activities. They ensure guests have a smooth and enjoyable stay by addressing their needs and preferences, often requiring strong communication and customer service skills.

What is the difference between Resorts In Concierge vs Resorts In Front Desk Agent?

AspectResorts In ConciergeResorts In Front Desk Agent
CredentialsCustomer service experience, hospitality certifications (optional)Customer service experience, hospitality certifications (optional)
Work EnvironmentPersonalized guest services, luxury settingsFront desk operations, check-in/check-out processes
Employer & IndustryResort/hotel industry, luxury hospitalityResort/hotel industry, general hospitality
Search & Comparison IntentGuest experience, personalized servicesCheck-in/check-out, administrative tasks

Resorts In Concierge and Resorts In Front Desk Agent roles both operate within the hospitality industry, but they focus on different aspects of guest service. Concierges provide personalized assistance and luxury services, while front desk agents handle check-in/check-out and administrative duties. Both roles require customer service skills and hospitality knowledge, but their daily tasks and guest interaction levels differ.

What are popular job titles related to Resorts In Concierge jobs in Spring, TX? For Resorts In Concierge jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Resorts In Concierge jobs in Spring, TX look for? The top searched job categories for Resorts In Concierge jobs in Spring, TX are:
What cities near Spring, TX are hiring for Resorts In Concierge jobs? Cities near Spring, TX with the most Resorts In Concierge job openings:
Resorts In Concierge jobs near you

Lead Concierge

Stratton Amenities

Houston, TX

$16 - $17/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 6 days ago

Stratton Amenities rating

3.2

Company rating: 3.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Lead Concierge/Front Desk Supervisor
Location: Houston, TX
Company: Stratton Amenities
Position Type: Full-Time
Position Summary

Stratton Amenities is seeking a polished, service-oriented Lead Concierge to oversee daily front desk operations at a luxury residential community in Houston, Texas. This position serves as the primary on-site leader for the concierge team and is responsible for maintaining hospitality standards, supporting team performance, and ensuring an exceptional resident experience.

The Lead Concierge works closely with property management and Stratton Amenities leadership to uphold service expectations, coach team members, and ensure consistent execution of front desk responsibilities.

Essential Responsibilities
  • Deliver exceptional customer service to residents, guests, vendors, and property staff.
  • Serve as the primary point of contact for concierge operations during assigned shifts.
  • Lead by example in professionalism, appearance, communication, and hospitality.
  • Assist with onboarding and training new concierge associates.
  • Provide coaching and performance feedback to concierge team members.
  • Ensure all front desk procedures, policies, and service standards are followed.
  • Maintain accurate shift notes, incident reports, and daily activity logs.
  • Monitor resident requests and ensure timely follow-up and resolution.
  • Coordinate package management, visitor access, amenity reservations, and resident communications.
  • Conduct routine audits of front desk operations and report concerns to management.
  • Assist with schedule coverage and shift transitions as needed.
  • Communicate operational issues, resident concerns, and service opportunities to property management and Stratton leadership.
  • Maintain a clean, organized, and professional front desk environment.
Qualifications
  • Minimum 2 years of customer service, hospitality, concierge, hotel, residential, or front desk experience.
  • Previous leadership, supervisory, or lead experience preferred.
  • Strong verbal and written communication skills.
  • Professional appearance and demeanor.
  • Excellent problem-solving and conflict-resolution skills.
  • Ability to remain calm and professional in fast-paced situations.
  • Comfortable using computers, email, property management software, and Microsoft Office applications.
  • Reliable transportation and consistent attendance.
  • Ability to work evenings, weekends, and holidays as required.
Physical Requirements
  • Ability to sit, stand, and walk for extended periods.
  • Ability to occasionally lift up to 25 pounds.
  • Ability to respond quickly to resident and property needs throughout the community.
Preferred Background

Experience in any of the following environments is highly desirable:

  • Luxury apartment communities
  • High-rise residential buildings
  • Hotels and resorts
  • Private clubs
  • Corporate reception or executive support environments
  • Customer-facing hospitality roles
Compensation & Benefits
  • Competitive hourly compensation
  • Opportunities for advancement within Stratton Amenities
  • Ongoing training and development
  • Employee referral program
  • Medical, dental, and vision benefits (where applicable)
  • Paid time off and company holidays (where applicable)
Success Profile

The ideal Lead Concierge is a hospitality-focused professional who takes ownership of the resident experience, supports team accountability, communicates effectively with property management, and consistently demonstrates leadership through actions rather than title.



What Stratton Amenities employees say

Hours and flexibility

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