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Resorts In Concierge Jobs in Missouri (NOW HIRING)

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Resorts In Concierge information

What do hotel concierges get paid?

Hotel concierges typically earn an average hourly wage of around $12 to $20, with annual salaries ranging from approximately $25,000 to $45,000 depending on experience, location, and the establishment's size. Tips can also significantly increase their overall income. Strong communication skills and local knowledge are important for success in this role.

What are the main challenges faced by a Resorts Concierge, and how can they be effectively managed?

A Resorts Concierge often encounters challenges such as handling multiple guest requests simultaneously, managing last-minute changes, and ensuring personalized service in a fast-paced environment. To manage these effectively, strong organizational skills, attention to detail, and clear communication with both guests and other resort departments are essential. Building strong relationships with local vendors and staying informed about resort amenities also helps concierges provide swift, accurate recommendations and solutions. Regular team meetings and ongoing training can further support concierges in delivering exceptional guest experiences.

What is the expected salary for a concierge?

The average salary for a resort concierge typically ranges from $30,000 to $50,000 per year, depending on experience, location, and the level of service provided. Concierge roles often include tips and bonuses, which can significantly increase total compensation. Strong customer service skills and familiarity with local amenities are important for earning higher wages.

What are the key skills and qualifications needed to thrive as a Resorts Concierge, and why are they important?

To thrive as a Resorts Concierge, you need excellent customer service skills, local area knowledge, and typically a high school diploma or equivalent. Familiarity with reservation systems, property management software, and common office applications is important for daily operations. Outstanding communication, problem-solving abilities, and cultural sensitivity help create personalized and memorable guest experiences. These skills are crucial to ensuring guest satisfaction, repeat business, and the seamless operation of resort services.

What does a resort concierge do?

A resort concierge assists guests by providing information, making reservations, and arranging services such as transportation, dining, and activities to enhance their stay. They often have strong knowledge of the local area and excellent customer service skills, and may use reservation systems or communication tools to fulfill guest requests.

Is being a hotel concierge a good job?

Being a hotel concierge is a customer service role that involves assisting guests with reservations, directions, and local recommendations. It requires strong communication skills, knowledge of the area, and often involves working flexible hours, including evenings and weekends.

What is the difference between Resorts In Concierge vs Resorts In Front Desk Agent?

AspectResorts In ConciergeResorts In Front Desk Agent
CredentialsCustomer service experience, hospitality certifications (optional)Customer service experience, hospitality certifications (optional)
Work EnvironmentPersonalized guest services, luxury settingsFront desk operations, check-in/check-out processes
Employer & IndustryResort/hotel industry, luxury hospitalityResort/hotel industry, general hospitality
Search & Comparison IntentGuest experience, personalized servicesCheck-in/check-out, administrative tasks

Resorts In Concierge and Resorts In Front Desk Agent roles both operate within the hospitality industry, but they focus on different aspects of guest service. Concierges provide personalized assistance and luxury services, while front desk agents handle check-in/check-out and administrative duties. Both roles require customer service skills and hospitality knowledge, but their daily tasks and guest interaction levels differ.

What are popular job titles related to Resorts In Concierge jobs in Missouri? For Resorts In Concierge jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Resorts In Concierge jobs in Missouri look for? The top searched job categories for Resorts In Concierge jobs in Missouri are:
What cities in Missouri are hiring for Resorts In Concierge jobs? Cities in Missouri with the most Resorts In Concierge job openings:
Sales and Marketing In-House Specialist

Sales and Marketing In-House Specialist

Westgate Resorts

Branson, MO

$500 - $1.0K/wk

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago


Westgate Resorts rating

6.4

Company rating: 6.4 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

13th of 21 rated holiday rentals


Job description

Company Description

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we're committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we've delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence-where your work helps create memories that last a lifetime.

About Westgate Branson Woods Resort:

Nestled on 145 beautiful, wooded acres in the heart of the Ozark Mountains, Westgate Branson Woods Resort is close to the action in Branson - "The Live Entertainment Capital of the World!" Help create remarkable guest experiences at our world-class resort, where guests can venture outside and take advantage of one of our many hiking trails to breathe in fresh air and admire the beautiful waterfalls, then relax in one of our spacious resort rooms. As one of the most beautiful Branson, Missouri, resorts, Westgate Branson Woods boasts the amenities travelers expect from a full-service resort hotel. As part of Westgate Resorts-recognized by U.S. News as one of the Best Companies to Work For-you'll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

Westgate Resorts is a leading hospitality company dedicated to providing exceptional vacation experiences through high-quality resort sales, marketing, and operations. 

Why join Westgate as a Sales and Marketing In-House Specialist?

  • Earn daily cash + big bonuses through connecting families with our 90-minute resort presentations
  • Experienced Marketers can enjoy a sign-on bonus: Book 10 completed tours = $500
  • Receive paid training and enjoy comprehensive benefit  offerings and perks  
  • Competitive compensation package - Starting Pay: $15.00 / Hourly versus commission ($500 - $1000 Per Week) and up to $300 per tour (paid weekly)
  • Fun, friendly and encouraging work environment
  • Our highly experienced and genuine leaders are eager to help you succeed in your career

As a Sales and Marketing In-House Specialist you will be the frontline for the Westgate Resorts Marketing Team! Your primary responsibility will be to promote Westgate Resorts by encouraging vacationers to visit our resorts by offering them extremely low rates on discounted attraction tickets.  You will also be required to book room nights, sell attraction tickets, and provide concierge services for visitors and guests that are here on vacation. 

What You'll Do As a Sales and Marketing In-House Specialist

  • Drive sales by persuading guests with exclusive savings on Branson shows and attractions.
  • Promote resort tours by engaging guests, pre-qualifying candidates, and pivoting to ticket sales when needed.
  • Deliver 5-Star service that boosts sign-ups, maximizes commissions, and represents Westgate at its best.
  • Close the deal by using a consultative, customer-focused approach while handling POS transactions accurately.
  • Stay sharp with up-to-date knowledge of promotions and ticket pricing to create irresistible offers.
Qualifications

What We're Looking For

  • Outgoing, confident, and customer-focused with strong face-to-face sales and service skills.
  • Persuasive and resilient - comfortable engaging tourists, overcoming objections, and creating memorable experiences.
  • Detail-oriented with the ability to handle cash, tickets, and POS transactions accurately and securely.
  • Team player & self-starter - positive, motivated, and able to work independently or with others.
  • Flexible & reliable, available mornings, nights, weekends, and holidays.
  • Energetic and adaptable, able to stand for long periods indoors or outdoors.
  • High school diploma or GED required; hospitality, retail, or customer service experience a plus.
  • Previous OPC/Marketing or sales experience preferred but not required - we'll train the right candidate!
    For information please email:  [email protected] to learn more. We can't wait to hear from you soon!
Additional Information

Why Westgate?

  • Comprehensive health benefits - medical, dental and vision
  • Paid Time Off (PTO) - vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.


What Westgate Resorts employees say

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Benefits

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About Westgate Resorts

Sourced by ZipRecruiter

Westgate Resorts is a leading provider of diverse vacation experiences, offering affordable getaways in some of the most sought-after destinations across the United States. With resorts in various states, from sandy beaches to snow-covered mountains, we cater to families of all sizes and budgets. As a prominent figure in the timeshare and hospitality sector, Westgate remains committed to providing the best and most cost-effective vacation options as we expand our offerings.

Industry

Traveler accommodation

Company size

10,000+ Employees

Headquarters location

Orlando, FL, US

Year founded

1982