Resort Operations Manager Jobs in Conway, SC (NOW HIRING)

JOB OVERVIEW
Reports to: FacilitiesManager
TheFacilities Technician is responsible for keeping the outdoor areas of theResort neat, clean and attractively landscaped. He/she is also responsible for assisting with pool cleaning as needed.
QUALIFICATIONS

• MUST HAVE VALID US DRIVER'S LICENSE WITH GOOD DRIVING RECORD
• Read, write, speak and understand English
• Experience in landscaping or pool cleaning helpful, but not required
• Working knowledge of electrical, mechanical, emergency, preventative maintenance systems and all related engineering disciplines.
• Ability to communicate with public and other employees..

Atthe Sea Mist Oceanfront Resort: We want our guests to relax and be themselveswhich means we need you to:
• Be you by beingnatural, professional and personable in the way you are with people
• Get ready by takingnotice and using your knowledge so that you are prepared for anything
• Show you care by beingthoughtful in the way you welcome and connect with guests
• Take action by showinginitiative, taking ownership and going the extra mile
Performance Standards
GUESTS SERVICE:Maintain guests’ satisfaction as the driving philosophy of the department.Personally, demonstrate a commitment to guest service by inquiring about servicequality and responding promptly to guest needs. Promptly handle guestcomplaints. Fill in for staff when necessary to ensure guests satisfaction.Ensure you have been trained to meet the department and the resort standards.You are empowered to deliver amazing guest service. You will be encouraged and rewarded for allyour responsive guest assistance. We will be providing all our guests in alloutlets with amazing levels of service to meet or exceed their expectations.You must be sure that consistency of service and standards are met.
FINANCIAL: Assistyour immediate supervisor to manage the department within budget. Assist all your managers to accuratelyforecast revenues/expenses. Assist the team to prepare annual departmentalbudget that accurately reflects the departmentâ€'s operations plan. Assist yourmanagers and supervisors in anticipating revenue/cost problems and reportingdiscrepancies to your immediate managers. Assist the team in ensuring thedepartment staff is trained in control procedures as outlined by your managers.Follow controls for all purchasing, receiving, storage, preparation, etc. Keepwaste to a minimum by planning actions and strategies that reduce damage, theftor other factors that cause costs to rise.
PEOPLE: Treat theteam according to the resortâ€'s values. Assist with the training of the resortteam and recognition programs to maintain a skilled and motivated workforce.Maintain a positive, cooperative work environment between staff and management.Emphasize training and development as a way of doing business in order toempower employees to successfully perform their jobs. Help to develop talent by acting as a mentor. Useongoing safety plan to minimize workers’ compensation claims. Train staff toincrease level of guestâ€'s sales, service and safety skills on an ongoing basis.
QUALITY: you will be trained to know the generaloperations of department and how all resort departments work together toachieve business objectives and to meet guests’ expectations. Know the commonlyoccurring challenges of the department and how to overcome them. You will beasked to know department operations standards for your department. You will beheld accountable for consistently meeting these standards. You will beassisting in managing the preventive maintenance program for allequipment. You need to meet all of oursafety and sanitation standards such as Emergency Plan, CPR/Heimlich/AED,Lockout/Tagout training for all employees, proper storage of equipment, andstoring chemicals away from other products.
Assist in managingour resort: you will be asked to assist all our managers and specifically the FacilitiesManager in preparing the department budget and maximizing department resourcesto contribute to the successful achievement of the budget. You will be asked to assist in identifyingmajor revenue and expense opportunities and possible problems. You need to besure we are keeping our repair costs down by maintaining equipment.
Primary Responsibilities

• Approach all encounters with guests, owners and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with our Sea Mist Oceanfront Resort standards, as required by scheduling which will varies according to the needs of the resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Sea Mist Oceanfront Resort standards and regulations to encourage safe and efficient resort operations.
• Follow all resort and departmental procedures and policies.
• Report emergencies and unusual situations immediately according to policy.
• Handle all assigned tasks in a timely fashion.
• Demonstrate an attitude of cooperation and helpfulness at all times.
• Assist with the operation, maintenance and repair of equipment.
• Employees must, at all times, be friendly, courteous, and helpful to guests, employees and managers.
• Cut grass, trim shrubs, plant flowers and bushes in order to maintain an attractive property.
• Remove trash from all areas by hand or by emptying trash containers.
• Point out and assist with eliminating safety concerns.
• Assist in maintenance of health code requirements for pool and spa.

• Complete assigned maintenance work order forms daily.
• Use proper two way radio etiquette at all times when communicating with other employees.
• Assist with grounds and landscaping tasks.
• Perform any other duties as requested by management.

ESSENTIAL FUNCTIONS
• Constantly. Adhere to all work order policies and procedures.
• Constantly. Communicate parts and materials needsto supervisor in a timely manner.
• Constantly. Inform supervisor on job and projectstatus.
• Constantly. Keep adequate parts, materials andsupplies on supply cart.
• Constantly. Maintain landscaping standards bycutting grass, removing weeds, laying down mulch, planting flowers, trimmingtrees and other landscaping tasks as assigned.
• Constantly. Maintain work areas clean andorganized.
• Constantly.Monitor life safetysystems and respond to alerts as necessary.
• Constantly. Empty trashcans and pick up trash fromoutdoor areas.
• Constantly. Report all unsafe conditionsimmediately.
• Frequently. Complete other duties assigned bysupervisor to include cross training.
• Frequently. Maintain chemical levels in automaticmechanical systems.
• Frequently. Repair irrigation or sprinklersystems.
• Occasionally. Attend all mandatory meetings.
• Occasionally. Assist in the cleaning of pools, pooldecks and spas.
• Occasionally. Clean lobby or public spaces asneeded.
Physical Requirements
• SITTING:Occasionally. Chair with back.
• STANDING/WALKING:Constantly. Stairs, tile, rubber mats covering tile, linoleum, concrete,padded carpet, marble, gravel, etc.
• CROUCHING(BEND ATKNEES): Frequently. Lifting, completing tasks performed at low levels,putting supplies and materials away, stocking supply carts.
• KNEELING/CRAWLING:Frequently. Planting plants, picking up trash
• STOOPING(BEND AT WAIST): Frequently. Picking uptrash or yard debris
• TWISTING(KNEES/WAIST/NECK): Trimming trees or bushes
• CLIMBING:Frequently. Ladders, step stools, stairs.
• BALANCING:Frequently. Climbing ladders, scaffolding, stairs, carrying tools andequipment.
• LEG/FOOTUSE: Rarely.
• REACHING(OVERHEAD/EXTENSION): Frequently. Trimming trees
• HANDLING/GRASPING:Frequently. Landscaping or pool equipment
• FINGERING/FEELING:Occasionally. Performing repairs.
• PUSHING/PULLING:Frequently. Average weight: 5 - 100 lbs; Occasionally. Maximumweight: Equipment weighing up to 150 lbs.
• LIFTING/CARRYING:Frequently. Average weight: 5 - 50 lbs; Occasionally. Maximumweight: Equipment weighing up to 100 lbs.
• OTHERPHYSICAL DEMANDS: Rarely.
USE OF SENSES
• TALKINGIN PERSON: Constantly. Public, guests and employees.
• TALKINGON TELEPHONE: Occasionally. Public, guests and employees.
• OTHERSPEECH REQUIREMENTS: Occasionally. 2-way radio and pager.
• HEARINGIN PERSON: Constantly. Public, guests and employees.
• HEARINGON TELEPHONE: Occasionally. Public, guests and employees.
• OTHERHEARING REQUIREMENTS: Occasionally. 2-way radio and pager
• NEARVISION: Constantly. Corrected to 20/40 for repairs.
• FARVISION: Constantly. Corrected to 20/40.
• DEPTHPERCEPTION: Constantly. Working with electricity, plumbing.
• COLORVISION: Constantly. Electrical and pipe markings.
• FULLFIELD VISION: Constantly. Total performance of job.
• SMELL: Constantly. Detect potential hazards and odors
MENTAL REQUIREMENTS
• INTERACTIONWITH OTHERS/COMMUNICATIONS SKILLS: Constantly. Professionally deal withdifficult situations/people.
• DEADLINES/SHIFTWORK/OVERTIME: Frequently. Meet deadlines as required. Meet multiplepriorities of business demands. Adjust to schedule changes, cover shifts onshort notice.
• FLEXIBILITY:Frequently. Need to work a variety of hours, varied tasks under variedconditions.
• PACE:Frequently. Must change pace as business demands.
• HIGHLYREPETITIVE WORK: Frequently. Similar motions used to repair equipment.
• ATTENTIONTO DETAIL: Constantly. Technical aspects, safety.
• OTHERPSYCHOLOGICAL DEMANDS: Rarely.
ENVIRONMENTAL SETTING
• SAFETYREQUIREMENTS (I.E., CLOTHING, SAFETY EQUIPMENT REQUIRED, ACTIVITIES PERFORMED):Constantly. Safety goggles, earplugs, closed toed shoes.
• EXPOSURES(FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, NOISE): Frequently.Petroleum, oil, fertilizers, etc., and machinery noises and vibrations.
• OPERATIONOF EQUIPMENT/TOOLS/VEHICLES: Constantly. Use power tools, electricmotors, blowers, compressors, generators, power sweepers, vehicles, etc.
• PUSHING/PULLING:Occasionally. Racks, carts with product. Average weight: 50 lbs. Maximumweight: 200 lbs.
• LIFTING/CARRYING:Occasionally. Product. Average weight: 25 lbs. Maximum weight: 50 lbs.
• OTHERPHYSICAL DEMANDS: Rarely.
Sea Mist Oceanfront Resort is an EEO Employer - M/F/Disability/Protected Veteran Status