Resort Operations Manager Jobs in Chelan, WA (NOW HIRING)

Tasting Room Manager

Full-Time | Chelan, Washington
Live Where Others Vacation

The Opportunity

At Siren Song Wines, hospitality is more than service its creating unforgettable moments in one of the most beautiful destination wine regions in the Pacific Northwest.

We are seeking a warm, charismatic, hospitality-driven Tasting Room Manager who loves people, notices details, remembers guests, and creates an atmosphere guests never want to leave. This role is ideal for someone who thrives on connection, team leadership, elevated guest experiences, and the energy of a destination winery overlooking the lake.

This is not a corporate hospitality job. Its an opportunity to build community, shape experiences, lead creatively, and enjoy an exceptional quality of life in Washington wine country.

If you love hospitality, wine culture, culinary experiences, and the lifestyle of a resort destination, wed love to meet you.

What Youll Do

Create Exceptional Guest Experiences

• Lead the daily operation of our tasting room and guest experience
• Create a welcoming, polished, energetic atmosphere for guests
• Ensure every guest feels recognized, valued, and cared for
• Build relationships with wine club members and repeat visitors
• Anticipate guest needs and resolve concerns with grace and professionalism

Lead & Inspire the Hospitality Team

• Coach, mentor, and motivate the tasting room team
• Set the tone for hospitality, professionalism, and energy
• Train staff on wine knowledge, service standards, and guest engagement
• Assist with scheduling, labor management, and team accountability

Drive Wine Sales & Wine Club Growth

• Inspire enthusiasm for our wines, food program, and wine club
• Guide guests through elevated tasting experiences
• Help grow wine club memberships and repeat visitation
• Support merchandising and promotional initiatives

Oversee Daily Operations

• Manage opening/closing procedures and floor operations
• Ensure service standards, cleanliness, and presentation excellence
• Utilize POS systems, reservation systems, and wine club software
• Maintain smooth guest flow and efficient service pacing

Who You Are

You are someone who:

• Enjoys people and naturally creates connection
• Loves hospitality and making people feel special
• Notices details others miss
• Remembers names, faces, and guest preferences
• Creates atmosphere and energy wherever you go
• Thrives in a fast-paced hospitality environment
• Loves wine, food, music, and destination tourism
• Wants to live and work in a beautiful lake and wine region

You are also:

• A strong communicator and team leader
• Creative, resourceful, and proactive
• Calm under pressure
• Highly organized and service-oriented
• Professional, polished, and authentic

Why Youll Love This Role

Live the Wine Country Lifestyle

Spend your days surrounded by vineyards, lake views, live music, culinary experiences, and a vibrant tourism community in Lake Chelan.

Leadership with Creativity & Independence

Youll have the autonomy to shape guest experiences, influence culture, and bring new ideas to life.

Meaningful Hospitality

Youll create memorable experiences for guests celebrating vacations, anniversaries, birthdays, and special moments.

Growth Opportunity

Be part of a growing hospitality and wine brand with opportunities for professional advancement and creative contribution.

A Place People Love to Visit

Work in an environment guests are excited to experience where hospitality, wine, scenery, and atmosphere come together.

Qualifications

• 35 years hospitality, tasting room, restaurant, or resort management experience preferred
• Wine knowledge or willingness to learn quickly
• Strong leadership and guest service skills
• Experience with POS and reservation systems preferred
• Ability to work evenings, weekends, and holidays as needed

Compensation

Commensurate with experience (3-5 years minimum) Hourly + Tips + Benefits