Resort Operations Manager Jobs in Baltimore, MD (NOW HIRING)

Kent Island Resort| A VIVÂMEE Hospitality Signature Collection

Kent Island Resort is a historic, waterfront destination offering a one-of-a-kind hospitality experience rooted in nature, connection, and renewal. From luxury accommodations and curated culinary experiences to weddings, festivals, and corporate retreats, the resort creates meaningful moments for every guest.

Weddings and catered events are at the heart of our business, and we take pride in delivering unforgettable experiences during life’s most important celebrations.

At VIVÂMEE Hospitality, our culture is grounded in our core virtues:

• JOY – We genuinely enjoy serving others and winning together as a team
• HUMILITY – We respect and uplift one another, always willing to learn and support
• MINISTRY – We view hospitality as a meaningful act of service, creating transformative guest experiences

We hire, develop, and recognize team members based on these values. Candidates who are inspired to grow within these virtues will thrive in our organization.

Position Overview

The Programming Manager is responsible for the strategic planning, development, and execution of revenue-generating events, experiences, and programming initiatives across all food and beverage outlets. This role ensures alignment with the brand’s creative vision while driving guest engagement, operational excellence, profitability, and exceptional service experiences.

The Program Manager serves as the primary leader for event programming, vendor partnerships, guest communications, marketing coordination, and event execution. The ideal candidate combines creativity, business acumen, hospitality expertise, project management skills, and event operations experience to create memorable guest experiences that increase revenue, brand awareness, and customer satisfaction.

Key Responsibilities

• Develop and manage a seasonal and annual calendar of food and beverage events, activations, and experiences.
• Create revenue-generating programming aligned with brand standards, guest interests, and market trends.
• Build relationships with local artisans, makers, vendors, and community partners to enhance event offerings.
• Negotiate and manage vendor contracts, budgets, and event profitability.
• Collaborate with Marketing to develop promotional campaigns, social media content, and event collateral.
• Create event timelines, run-of-shows, SOPs, and operational plans to ensure successful execution.
• Serve as the primary point of contact for event guests, vendors, and internal stakeholders.
• Lead on-site event execution, including setup, hosting, troubleshooting, and breakdown.
• Monitor event performance, analyze results, and implement continuous improvements through post-event evaluations.
• Drive guest satisfaction, reputation management, and service recovery efforts.
• Identify upselling opportunities and strategies to maximize food and beverage revenue.
• Partner with Food & Beverage, Catering, and Operations teams to ensure seamless event delivery.
• Train team members on event procedures, service standards, and operational processes.
• Support restaurant, catering, and resort operations as needed.
• Travel and work evenings, weekends, and holidays as required.

Qualifications

• 3+ years of experience in hospitality, event management, food and beverage operations, catering, or related field.
• Experience planning and executing customer-facing events and programs.
• Strong project management, organizational, and problem-solving skills.
• Knowledge of budgeting, forecasting, contract management, and event operations.
• Excellent communication, customer service, and relationship-building abilities.
• Experience with social media marketing, content creation, and event promotion preferred.
• Ability to manage multiple priorities in a fast-paced environment.

What We Offer

• Competitive salary (based on experience)
• Growth opportunities within VIVÂMEE Hospitality
• Collaborative and values-driven culture
• Opportunity to work in a unique, high-end event environment

Apply Today

If you are passionate about creating unforgettable moments and delivering exceptional guest experiences, we invite you to apply and become part of the VIVÂMEE Hospitality team at Kent Island Resort.

Disclaimer

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).”

Kent Island Resort is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Kent Island Resort may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.