Resort Operations Manager Jobs in Pennsylvania (NOW HIRING)

Job Title: Operations/Technical Supervisor

Department: Haunted Camelbeach Attractions

Reports to: Haunted Attraction Manager

Lead the team behind the screams! Reporting to the Haunts Manager, the Operations/Technical Supervisor will support the daily operation of Camelback Resort's Haunted Camelbeach attraction by managing technical systems, supervising staff, ensuring guest and employee safety, and delivering a high-quality haunted experience every night. This supervisory role combines operational oversight with technical expertise to ensure the attraction runs efficiently, safely, and consistently.

Key Responsibilities:

• Supervise the daily operation of the haunted attraction, ensuring a safe, efficient, and immersive guest experience.
• Lead and support Scare Actors, Stage Crew, Technical Associates, and Makeup Artists throughout each shift.
• Coordinate opening, operating, and closing procedures for all attraction areas.
• Oversee lighting, audio, fog, special effects, and show control systems to ensure proper operation.
• Troubleshoot technical, operational, and staffing issues in real time.
• Conduct daily inspections of sets, props, technical equipment, and attraction pathways.
• Ensure all safety procedures, emergency action plans, and evacuation protocols are followed.
• Schedule breaks and monitor staffing levels throughout operations.
• Train, coach, and evaluate seasonal team members.
• Maintain operational logs and communicate maintenance needs with appropriate departments.
• Work closely with Security, Maintenance, EMS, and Resort Operations to ensure smooth nightly operations.
• Assist with installation, testing, maintenance, and removal of seasonal attraction equipment.
• Monitor guest flow and make operational adjustments to maximize throughput while maintaining the guest experience.
• Respond professionally to guest concerns and employee incidents.
• Comply with all Company and departmental safety standards.
• Comply with Company and departmental dress code.
• Adhere to the Customer Service Standards of Camelback Resort as well as all Company policies outlined in the Employee Handbook.
• Adhere to seasonal and daily Service Guidelines and Checklists.
• Communicate effectively with all members of the Camelback Resort team.
• Participate in operational planning and continuous improvement initiatives.
• Actively support all Company initiatives.

Qualifications and Requirements:

• Must be 18 years of age or older.
• Previous experience in attractions, entertainment, theater, haunted attractions, or live events preferred; ability to work collaboratively, guide peers, and lead by example in a fast-paced environment.
• Ability to lead others, strong organizational, problem-solving, and communication skills.
• Experience operating or troubleshooting lighting, audio, theatrical effects, or technical systems preferred.
• Ability to remain calm and make decisions in fast-paced environments.
• Ability to train, motivate, and lead a diverse seasonal team.
• Working knowledge of safety procedures and emergency response protocols.
• Comfortable working indoors and outdoors in varying weather conditions.
• Ability to stand, walk, climb stairs, and lift up to 50 pounds throughout a shift.
• Weekend, evening, holiday, and late-night availability are required.
• Strong customer service skills with a commitment to providing exceptional guest experiences.
• Must be able to speak and read the English language; additional languages are a plus.

Perks/Benefits (All Positions)

• Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more, plus great friends & family perks.
• Paid training to gain skills, knowledge, and experience for professional development.
• Not-to-be-missed employee events throughout the season.
• Referral bonuses – invite your friends to work with you!
• Competitive wages and advancement opportunities.
• Interact with people from all over the world!
• Next day pay through PayActiv.
• Tuition Reimbursement*
• Medical, dental, vision insurance, 401(k)*
• Vacation and PTO*

*Full-Time status benefits

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.