ZipRecruiter

Log In

1

Resort Operations Manager Jobs in Philadelphia, PA

Marriott

Operations Manager

Bala Cynwyd, PA

Job Summary The Operations Manager , Rooms Division will assists in managing the execution of all ... Understand the mission, vision, and goals of the resort. * Must possess excellent communication ...

K9 Resorts of Audubon

Pet Resort Supervisor

Audubon, PA · On-site

$16 - $17/hr

You must love working with both people and dogs, assisting the General Manager in day-to-day operations while overseeing employees in all aspects of the resort. Flexibility and strong customer ...

Marriott

Operations Supervisor

Philadelphia, PA

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and ... resort locations around the world. JW believes our associates come first. Because if you're happy ...

next page

Showing results 1-20

All JobsResort Operations JobsResort Operations Manager JobsResort Operations Manager Jobs in Philadelphia, PA

Resort Operations Manager information

See Philadelphia, PA salary details

$31.3K

$64K

$119.6K

How much do resort operations manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for resort operations manager in Philadelphia, PA is $64,033.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $78,200.00 per year, depending on experience, location, and employer.

What does a resort operations manager do?

A Resort Operations Manager oversees the daily operations of a resort, ensuring that all departments such as housekeeping, front desk, maintenance, food and beverage, and guest services run smoothly. They are responsible for maintaining high levels of guest satisfaction, managing staff, budgeting, and implementing policies and procedures. Their role also includes addressing guest concerns, coordinating with vendors, and ensuring compliance with safety and quality standards. Ultimately, they work to maximize efficiency and profitability while delivering an exceptional guest experience.

What are the key skills and qualifications needed to thrive as a resort operations manager?

To thrive as a Resort Operations Manager, you need strong leadership, hospitality management expertise, and a relevant degree or equivalent experience. Familiarity with property management systems (PMS), booking platforms, and budgeting software is typically required. Excellent interpersonal skills, conflict resolution abilities, and organizational acumen help you motivate teams and ensure guest satisfaction. These skills are crucial to maintain efficient operations, deliver outstanding guest experiences, and drive the resort's overall success.

What are some common challenges faced by resort operations managers and how can they be addressed?

Resort Operations Managers often encounter challenges such as managing diverse teams, balancing guest satisfaction with operational efficiency, and responding quickly to unexpected issues like maintenance emergencies or staffing shortages. Successfully addressing these challenges requires strong communication skills, proactive planning, and the ability to remain calm under pressure. Building a reliable support team, maintaining open lines of communication with staff, and implementing clear standard operating procedures can help managers effectively navigate these common obstacles and ensure smooth resort operations.

What are popular job titles related to Resort Operations Manager jobs in Philadelphia, PA?

For Resort Operations Manager jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Resort Operations Manager jobs in Philadelphia, PA look for?

The top searched job categories for Resort Operations Manager jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Resort Operations Manager jobs?

Cities near Philadelphia, PA with the most Resort Operations Manager job openings:

Resort Operations Manager jobs near you
Infographic showing various Resort Operations Manager job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $64,033 per year, or $30.8 per hour.

Operations Manager

Bala Cynwyd, PA • On-site

Marriott International
Traveler Accommodation • 10K+ employees

6.4

Company rating: 6.4 out of 10

Based on 1,187 frontline employees who took The Breakroom Quiz

55th of 107 rated hotels

People enjoy working here

Recommended by students

Recommended by parents

Learn more about Marriott Internationalexternal

$24/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 7 days ago

Job description


Additional Information: This hotel is owned and operated by an independent franchisee, Penn RE Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Summary
The Operations Manager, Rooms Division will assists in managing the execution of all operations in the rooms area departments (e.g. Front Office and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
Essential Functions
  • Manage day to day operations within the rooms division including Front Office and Housekeeping to ensure exceptional guest service.
  • Work closely with the department managers to meet guest expectations and maximize revenues.
  • Hold a pre-shift meeting with staff and ensure guest service opportunities are communicated through the hotel.
  • Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.
  • Work closely with department managers to control labor and productivity.
  • Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
  • Supervise the staff and handle associate situations.
  • Maintain knowledge of and comply with departmental policies, brand standards, service procedures, 4 Keys service standards, and safety and security procedures.
  • Perform all additional duties as assigned by management.

Skills and Abilities
  • Understand the mission, vision, and goals of the resort.
  • Must possess excellent communication, follow-up, and organizational skills.
  • Sets high personal performance standards.
  • Must be proactive and have a creative, positive, and focused vision.
  • Maintaining confidentiality and sensitive information is a must.
  • Strong computer skills and proficiency in Microsoft Office.
  • Strong leadership skills and the ability to apply them in a dynamic environment.
  • Establish goals and objectives for the department.
  • Well organized, focused, and complete all work assigned.
  • Work cohesively with co-workers and all departments as part of a team.
  • Build morale and promote positive employee engagement.
  • Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
  • Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
  • Ability to communicate verbally and electronically with guests, management, co-workers.
  • Ability to effectively present information to associates, management, guests, members, marina tenants, and the public in one-on-one and group situations.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to understand guest service needs.
  • Will be required to work flexible scheduled shifts based on business needs to include days, nights, weekends, and holidays.

Physical Requirements & Working Conditions:
  • The minimum physical requirements for this position include but are not limited to:
  • Flexible and long hours sometimes required
  • Must be able to lift and/or carry up to 50 pounds
  • Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
  • Ability to stand and walk for extended periods of time
  • Ability to bend and twist, push and pull, stoop, and kneel.

Full-Time, Hourly pay, Health Insurance, 401k, Vision, Dental
Reasonable Accommodation Statement
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: HR@ClassicHospitality.net
Equal Opportunity Employer Statement
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.
This company is an equal opportunity employer.
frnch1

What Marriott International employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply