Front Desk Agent
$13.75 - $17.25/hr
Residence Inn Atlanta Downtown 134 Peachtree St., NW Atlanta, GA 30303 Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during ...
Front Desk Agent
$13.75 - $17.25/hr
Residence Inn Atlanta Downtown 134 Peachtree St., NW Atlanta, GA 30303 Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during ...
Resort Inn information
See Decatur, GA salary details
$38.2K is the 25th percentile. Wages below this are outliers.
$27.3K - $45.6K
42% of jobs
The median wage is $53.6K / yr.
$45.6K - $63.8K
18% of jobs
$81.1K is the 75th percentile. Wages above this are outliers.
$63.8K - $82.1K
16% of jobs
$82.1K - $100.3K
8% of jobs
$100.3K - $118.5K
7% of jobs
$118.5K - $136.8K
1% of jobs
$136.8K - $155K
1% of jobs
$155K - $173.3K
2% of jobs
$173.3K - $191.5K
0% of jobs
$191.5K - $209.7K
0% of jobs
$209.7K - $228K
4% of jobs
$27.3K
$79.6K
$228K
How much do resort inn jobs pay per year?
As of May 31, 2026, the average yearly pay for resort inn in Decatur, GA is $79,619.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $87,400.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Resort Inn Manager, and why are they important?
To thrive as a Resort Inn Manager, you need strong hospitality management skills, experience in guest services, and often a degree in hospitality or business. Familiarity with property management systems (PMS), reservation software, and hospitality certifications like CHA (Certified Hotel Administrator) are typically important. Exceptional communication, problem-solving, and leadership skills help you deliver memorable guest experiences and manage staff effectively. These skills and qualities are crucial for ensuring smooth operations, high guest satisfaction, and overall business success in a competitive hospitality environment.
What are some common challenges faced by staff working at a Resort Inn, and how can they be managed?
Staff at a Resort Inn often encounter challenges such as handling high guest volumes during peak seasons, addressing diverse guest requests, and maintaining high service standards in a fast-paced environment. Effective communication, teamwork, and adaptability are key to managing these challenges. Many Resort Inns provide regular training and encourage collaboration between departments (like housekeeping, front desk, and maintenance) to ensure smooth operations and a positive guest experience.
What is a Resort Inn?
A Resort Inn is a type of lodging establishment typically located in vacation destinations, offering guests comfortable accommodations along with amenities such as dining, recreational activities, and sometimes spa services. Unlike standard hotels, Resort Inns often focus on providing a relaxed and leisure-oriented experience, catering to travelers seeking rest and entertainment. They may range in size and style but generally prioritize hospitality and guest satisfaction. Resort Inns are popular choices for families, couples, and groups looking for a getaway with added conveniences and activities.
What is the difference between Resort Inn vs Hotel Front Desk Clerk?
| Aspect | Resort Inn | Hotel Front Desk Clerk |
|---|---|---|
| Credentials | High school diploma or equivalent; hospitality experience | High school diploma or equivalent; customer service skills |
| Work Environment | Resort settings, often in vacation destinations | Hotels, motels, urban or resort locations |
| Job Responsibilities | Guest check-in/out, reservations, guest inquiries | Check-in/out, reservations, guest assistance |
| Industry Usage | Common in hospitality and tourism industry | Widespread across hospitality sector |
Both roles involve guest services and reservations, but a Resort Inn typically refers to a hospitality establishment in vacation destinations, while a Hotel Front Desk Clerk works across various hotel types. The skills and credentials are similar, focusing on customer service and administrative tasks. The main difference lies in the setting and specific job environment.
What job categories do people searching Resort Inn jobs in Decatur, GA look for? The top searched job categories for Resort Inn jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Resort Inn jobs? Cities near Decatur, GA with the most Resort Inn job openings:
$13.75 - $17.25/hr
Other
Posted 24 days ago
Job description
Front Office Agent
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
Location: Residence Inn Atlanta Downtown
134 Peachtree St., NW
Atlanta, GA 30303
OverviewThe Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.