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Resolution Jobs in Atlanta, GA (NOW HIRING)

Synovus

Resolution Planning Analyst

Atlanta, GA · On-site

Job Summary: Conducts financial analysis of the enterprise's financial performance and produces balance sheet and income forecasting information in support of an effective accounting/finance function.

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Resolution information

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$12

$27

$53

How much do resolution jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for resolution in Atlanta, GA is $27.62, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $34.66 per hour, depending on experience, location, and employer.

What are common challenges faced by professionals in resolution roles, and how can they be addressed?

Professionals in resolution roles often encounter challenges such as managing high-stress situations, dealing with conflicting priorities, and navigating complex interpersonal dynamics. Success in this position requires strong communication and negotiation skills, as well as the ability to remain objective and solution-focused under pressure. Building a supportive network within the team and seeking regular feedback can help address these challenges, while ongoing training on conflict resolution techniques further enhances effectiveness.

What is a resolution job?

Resolution jobs typically refer to positions that focus on addressing and resolving customer complaints, disputes, or issues within an organization. These roles are common in customer service, collections, and support teams where employees investigate problems, communicate with clients, and work towards satisfactory outcomes. People in resolution jobs use strong problem-solving, communication, and negotiation skills to ensure that customer concerns are handled efficiently and professionally. Their work helps maintain customer satisfaction and protect the company's reputation.

What are the key skills and qualifications needed to thrive as a resolution specialist, and why are they important?

To thrive as a Resolution Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service or case management, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and documentation tools is typically required. Exceptional communication, patience, and conflict resolution skills help you handle challenging situations and maintain positive client relationships. These competencies ensure efficient issue resolution, customer satisfaction, and contribute to organizational reputation and retention.

What is the difference between Resolution vs Customer Service Representative?

AspectResolutionCustomer Service Representative
Required credentialsTypically high school diploma or equivalent; certifications varyHigh school diploma or equivalent; customer service training often preferred
Work environmentCall centers, technical support, troubleshooting teamsCall centers, retail, online support
Employer and industry usageUsed in tech, telecom, and service industries for problem-solving rolesCommon across retail, hospitality, and service sectors
Comparison focusFocuses on resolving specific issues or problemsFocuses on assisting customers and providing information

Resolution roles primarily focus on troubleshooting and solving specific problems, often requiring technical knowledge. Customer Service Representatives handle general inquiries, assist customers, and provide support. While both roles involve communication with customers, Resolution positions are more specialized in problem-solving, whereas Customer Service Representatives focus on overall customer satisfaction and information dissemination.

What are the most commonly searched types of Resolution jobs in Atlanta, GA?

The most popular types of Resolution jobs in Atlanta, GA are:

What are popular job titles related to Resolution jobs in Atlanta, GA?

For Resolution jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Resolution jobs in Atlanta, GA look for?

The top searched job categories for Resolution jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Resolution jobs?

Cities near Atlanta, GA with the most Resolution job openings:

Resolution jobs near you
Infographic showing various Resolution job openings in Atlanta, GA as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, and 5% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $57,445 per year, or $27.6 per hour.

Accounts Resolution Coordinator

Children's Healthcare of Atlanta

Atlanta, GA • On-site

$19.50 - $25.25/hr

Full-time

Re-posted 6 days ago

Children's Healthcare Of Atlanta rating

7.5

Company rating: 7.5 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

235th of 887 rated healthcare providers

Job description

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs).
Work Shift
Day
Work Day(s)
Monday-Friday
Shift Start Time
8:00 AM
Shift End Time
4:30 PM
Worker Sub-Type
Regular
Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.
Job Description
Meets all department collection and follow-up performance expectations. Completes assigned work in a timely fashion and reports any issues or obstacles to lead collector or patient accounts supervisor to ensure swift resolution. Identifies payor trends proactively in relation to zero payment, payment variance, billing, and denials. Works closely with other collectors and lead collectors in completing claims billing and follow-up collection activities. Completes projects as requested by patient accounts manager or patient accounts supervisor. Adheres to company and department attendance, basic work requirements, and other policies and procedures.
Experience
  • 1 year of experience in insurance billing or collections, with a general knowledge of hospital business office functions

Preferred Qualifications
  • Some college
  • 2 years of experience in insurance billing and/or collections, with a general knowledge of hospital business office functions
  • Knowledge of key Children's Healthcare of Atlanta patient accounting applications, e.g., Epic Resolute, Dentrix Dental, Clearinghouse, or comparable system

Education
  • High school diploma or equivalent

Certification Summary
  • No professional certifications required

Knowledge, Skills, and Abilities
  • Knowledge of third-party requirements and policies, including Medicaid, Managed Care, Blue Cross Blue Shield, care management organizations, health maintenance organizations, preferred provider organizations, commercial payors, and self-pay
  • Must have excellent telephone communication and customer service skills
  • Excellent written and verbal communications skills
  • Familiar with medical terminology, including diagnosis and procedure codes
  • Must be able to meet department/individual goals
  • Must be able to type 45 words per minute
  • Must be able to operate personal computer-based systems, including working knowledge of word processing, spreadsheet, and billing software

Job Responsibilities
  • Performs daily billing of claims to third-party insurance following the guidelines of the UB04 and HCFA 1500 manual.
  • Ensures that special billing needs by payor are performed to prevent denial of claims and delay in payment.
  • Prepares and submits all final bill claims, secondary claims, rebills, and late charges on a daily basis, maintaining a current status.
  • Performs routine follow-up on unpaid insurance claims, taking appropriate action to resolve problems causing delay in reimbursement.
  • Documents all telephone and correspondent communications with third-party payors and guarantors thoroughly via online activity codes.
  • Prioritizes and works proactively on accounts in assigned work queue to ensure all accounts are submitted in a timely manner.
  • Complies with department workflows and routines.
  • Contacts guarantors and other insured parties when additional information is needed and takes appropriate action to resolve any delay in reimbursement.
  • Works correspondence daily, including adding Medicaid eligibility to self-pay and commercial accounts.
  • Works returned mail on high-dollar accounts and correspondences from third-party payors.
  • Takes appropriate action to resolve all insurance, bad debt, and/or self-pay unpaid balances.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address
1575 Northeast Expy NE
Job Family
Patient Financial Services

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