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Resolution Specialist Amazon Jobs (NOW HIRING)

Amazon

Bilingual AHS Specialist - Spanish

Tempe, AZ

$16.25 - $21/hr

Amazon.com strives to be Earth's most customer-centric company where people can find and discover ... resolution, and attendance. - Actively seeks solutions through logical reasoning and data ...

Amazon

Bilingual AHS Specialist - Spanish

Tempe, AZ

$16.25 - $21/hr

Amazon.com strives to be Earth's most customer-centric company where people can find and discover ... resolution, and attendance. - Actively seeks solutions through logical reasoning and data ...

Amazon

Bilingual AHS Specialist - Portuguese

Tempe, AZ · On-site

$16.25 - $21/hr

Amazon.com strives to be Earth's most customer-centric company where people can find and discover ... resolution, and attendance. - Actively seeks solutions through logical reasoning and data ...

Amazon

Bilingual AHS Specialist - Spanish

Tempe, AZ · On-site

$16.25 - $21/hr

Amazon.com strives to be Earth's most customer-centric company where people can find and discover ... resolution, and attendance. - Actively seeks solutions through logical reasoning and data ...

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How much do resolution specialist amazon jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for resolution specialist amazon in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What are Resolution Specialists at Amazon?

Resolution Specialists at Amazon are professionals responsible for investigating and resolving complex customer or partner issues. They handle escalated cases, analyze data to identify root causes, and work across teams to implement effective solutions. Their role is crucial in ensuring customer satisfaction and maintaining operational efficiency by addressing concerns promptly and thoroughly. Resolution Specialists often communicate directly with customers, vendors, or internal teams, using problem-solving skills to deliver satisfactory outcomes.

How does a Resolution Specialist at Amazon typically collaborate with other departments to resolve customer issues?

Resolution Specialists at Amazon frequently work cross-functionally, partnering with teams such as Customer Service, Operations, and Fulfillment Centers to investigate and resolve customer concerns efficiently. They serve as the main point of contact for escalated cases, gathering information from internal systems and sometimes reaching out directly to other departments for clarity or additional details. This collaborative approach ensures that customer issues are addressed comprehensively and that root causes are identified to prevent future occurrences. Effective communication and teamwork are essential skills for success in this role.

What is the difference between Resolution Specialist Amazon vs Customer Service Associate Amazon?

AspectResolution Specialist AmazonCustomer Service Associate Amazon
Primary RoleResolve customer issues, process refunds, handle escalationsAssist customers with inquiries, provide product information, process orders
Required SkillsProblem-solving, communication, familiarity with Amazon policiesCustomer service, communication, basic technical skills
Work EnvironmentCall centers, online support platformsCall centers, chat, email support
Common CertificationsNone mandatory, but customer service certifications helpfulNone required

Resolution Specialist Amazon focuses on resolving complex customer issues and escalations, often requiring problem-solving skills. Customer Service Associates handle general inquiries and order support. While both roles involve customer interaction within Amazon's environment, Resolution Specialists typically deal with more complex problems and may require additional problem-solving skills.

What are the key skills and qualifications needed to thrive as a Resolution Specialist at Amazon, and why are they important?

To thrive as a Resolution Specialist at Amazon, you need strong problem-solving abilities, attention to detail, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with Amazon’s internal case management systems, CRM tools, and ticketing platforms is typically required. Exceptional communication skills, patience, and the ability to remain calm under pressure distinguish top performers in this role. These skills are crucial for efficiently resolving customer issues, maintaining high satisfaction, and supporting Amazon’s reputation for excellent service.
Infographic showing various Resolution Specialist Amazon job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, 4% Hybrid, and 9% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Bilingual AHS Specialist - Portuguese

Bilingual AHS Specialist - Portuguese

Amazon

Tempe, AZ • On-site

Full-time

Posted 11 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,817 frontline employees who took The Breakroom Quiz

7th of 39 rated national retailers

Job description

This is a full-time, 5 working days in office, role requirement. We value in-person collaboration and time spent face-to-face.
Please note: Position is based in Tempe, AZ.


Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners

We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
Position Description: Account Support Specialist
Location: Tempe, AZ
Language Requirements: English and Portuguese
Shift Requirements: Sunday-Saturday
Training: 8 weeks consisting of instructor led and self-led coursework.
AHS Specialists provide dedicated support to third-party Sellers

We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon's e-commerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. We use Standard Operation Procedure and judgment to provide guidance to Sellers on complex cases.


The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented.
The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-parties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email

Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing.
Summary of Responsibilities
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers' issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaises with other departments as required to resolve Seller's issues and questions.

What Amazon employees say

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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