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Resolution Manager Jobs in Fishers, IN (NOW HIRING)

Spot Inc.

Carrier Account Manager

Indianapolis, IN · On-site

$45K/yr

Our Carrier Account Managers focus on building relationships with our #1 customer -our carriers ... Confident decision-making skills, problem-solving ability, and issue-resolution skills. Additional ...

Hertz

Branch Manager I

Brownsburg, IN · On-site

$51K/yr

Handle or assist in the resolution of customer service issues * Ensure a high level of customer ... Previous management experience in a fast-paced environment * Experience in car rental, hospitality ...

The Hertz Corporation

Branch Manager I

Brownsburg, IN · On-site

$51K/yr

Handle or assist in the resolution of customer service issues * Ensure a high level of customer ... Previous management experience in a fast-paced environment * Experience in car rental, hospitality ...

PTR Global

Product Manager III

Indianapolis, IN · On-site

$120K - $159K/yr

Production Support and Issue Resolution Investigate Time Tracking, Absence, and Benefits incidents ... Work directly with HR, Payroll, Benefits, Engineering, vendors, and managed service providers to ...

Crawford and Company

Medical Case Manager

Indianapolis, IN · On-site

$53K - $98K/yr

Excellent analytical and customer service skills to facilitate the resolution of case management ... problems. * Basic computer skills including working knowledge of Microsoft Office products and ...

The Ghoman Group

Corporate Attorney

Indianapolis, IN · On-site

$80K - $120K/yr

... dispute resolution. * Manage relationships with outside counsel and coordinate litigation when necessary. * Identify legal risks and develop proactive strategies to minimize liability. * Oversee ...

The Ghoman Group

Corporate Attorney

Indianapolis, IN

$80K - $120K/yr

... dispute resolution. * Manage relationships with outside counsel and coordinate litigation when necessary. * Identify legal risks and develop proactive strategies to minimize liability. * Oversee ...

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Resolution Manager information

See Fishers, IN salary details

$22.9K

$63.1K

$120.6K

How much do resolution manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for resolution manager in Fishers, IN is $63,090.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,321.00 and $76,643.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What job categories do people searching Resolution Manager jobs in Fishers, IN look for?

The top searched job categories for Resolution Manager jobs in Fishers, IN are:

What cities near Fishers, IN are hiring for Resolution Manager jobs?

Cities near Fishers, IN with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Fishers, IN as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $63,090 per year, or $30.3 per hour.

Carrier Account Manager

Spot Inc.

Indianapolis, IN • On-site

$45K/yr

Full-time

Re-posted 2 days ago

Job description

About The Role:

Our Carrier Account Managers focus on building relationships with our #1 customer -our carriers. They negotiate rates and terms of freight movement to provide excellent customer service to grow the business. A Carrier Account Manager utilizes discretion and good judgment to manage and troubleshoot all aspects of freight movement.

Responsibilities:

  • BUSINESS DEVELOPMENT: You will procure, negotiate, and secure carriers to move available freight in a timely and cost-effective manner to meet the client's needs while establishing essential relationships.
  • CUSTOMER GROWTH: Provide consistent and exceptional service levels to carriers and internal customers to ensure pipeline growth to expand future capacity opportunities.
  • RELATIONSHIPS: Develop and grow carrier relationships through lead generation, cold-calling, and referrals.
  • FREIGHT OPERATIONS: Effectively analyze carriers and freight markets to best meet our customers' freight needs.
  • RESULTS: Achieve and exceed monthly sales margin expectations and ensure carrier service levels and KPIs are met.
  • COMMUNICATION: Proactively communicate with carriers and sales teams to fulfill commitments, exceed service expectations, and facilitate the resolution of carrier problems with shipment/deliveries.

Qualifications:

  • Bachelor's degree
  • 2+ years of sales experience required
  • Knowledge of the logistics industry is preferred.

Skills:

  • Ability to thrive in a fast-paced environment and meet performance metrics.
  • Strong negotiation skills - persuasiveness, aggressiveness, confidence, resilience.
  • Entrepreneurial and competitive spirit, passion, and self-motivation.
  • Organization and attention to detail.
  • Adaptability, multi-tasking ability, sense of urgency.
  • Confident decision-making skills, problem-solving ability, and issue-resolution skills.

Additional Information:

  • $45,000 base pay; plus commission
  • This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible.
  • Onsite 5 days a week - Indianapolis, Indiana.

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S P O T logo

About S P O T

Sourced by ZipRecruiter

Industry

Offices of physical, occupational and speech therapists, and audiologists

Company size

11 - 50 Employees

Headquarters location

Redding, CA, US

Year founded

2019

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