ZipRecruiter

Log In

1

Resolution Manager Jobs in Fishers, IN (NOW HIRING)

Crawford and Company

Medical Case Manager

Indianapolis, IN · On-site

$53K - $98K/yr

Excellent analytical and customer service skills to facilitate the resolution of case management ... problems. * Basic computer skills including working knowledge of Microsoft Office products and ...

BCForward

Quality Assurance Specialist I

Indianapolis, IN · On-site

$30 - $35/hr

Knowledge of deviation and resolution management. * Expertise in quality systems, standards and regulations, specifically production and/or supplier development processes and standards such as ISO ...

Saltgrass Steak House

Restaurant Manager

Noblesville, IN · On-site

$65K - $75K/yr

Utilizes leadership skills and motivates employees to ensure cost control and labor management ... Strong interpersonal and conflict resolution skills * Stable and progressive work history; Strong ...

Saltgrass Steak House

Restaurant Manager

Noblesville, IN · On-site

$65K - $75K/yr

Utilizes leadership skills and motivates employees to ensure cost control and labor management ... Strong interpersonal and conflict resolution skills * Stable and progressive work history; Strong ...

Rentokil

Technical Service Manager

Indianapolis, IN · On-site

$110K - $111K/yr

Supports Operations in the resolution of service quality issues, pest infestation, and customer ... Works collaboratively with Technical Account Managers and National Account Managers to drive ...

Rentokil

Technical Service Manager

Indianapolis, IN

$110K - $111K/yr

Supports Operations in the resolution of service quality issues, pest infestation, and customer ... Works collaboratively with Technical Account Managers and National Account Managers to drive ...

Rentokil

Technical Service Manager

Indianapolis, IN · On-site

$110K - $111K/yr

Supports Operations in the resolution of service quality issues, pest infestation, and customer ... Works collaboratively with Technical Account Managers and National Account Managers to drive ...

previous page

Showing results 41-60

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Fishers, IN

Resolution Manager information

See Fishers, IN salary details

$22.9K

$63.1K

$120.6K

How much do resolution manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for resolution manager in Fishers, IN is $63,090.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,321.00 and $76,643.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Fishers, IN? For Resolution Manager jobs in Fishers, IN, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Fishers, IN look for? The top searched job categories for Resolution Manager jobs in Fishers, IN are:
What cities near Fishers, IN are hiring for Resolution Manager jobs? Cities near Fishers, IN with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Fishers, IN as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $63,090 per year, or $30.3 per hour.

Senior Manager, Compliance

State of Indiana

Indianapolis, IN • On-site

$63K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

State Of Indiana rating

6.8

Company rating: 6.8 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

43rd of 50 rated states

Job description

Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana Economic Development Corporation:
Bring your biggest and boldest ideas to life as an employee of the IEDC. We are a fast-paced and forward-thinking team charged with pursuing economic development opportunities for current and future Hoosiers in our state and around the world. Our culture embodies the spirit of being bold and working collaboratively to create the economy of the future.
The IEDC is organized as a public private partnership led by the Secretary of Commerce and governed by a board chaired by the Governor of Indiana.
The Indiana Economic Development Corporation has been recognized as one of the 2023, 2024, and 2025 Top Workplaces by Indianapolis Star.
Role Overview:
Responsible for leading complex compliance oversight for the IEDC's primary incentive programs-including training grants and tax credits-by independently analyzing employment, payroll, grant payment, and tax credit data, and driving resolution of sensitive compliance matters requiring seasoned judgment. Oversees high-risk investigations, provides authoritative guidance on State law requirements, and leads the annual review of required reports during the IEDC's tax certification season. Serves as a strategic partner to internal and external stakeholders, ensuring compliance operations continuously meet evolving program needs.
Salary:
The salary range for this position is $63,787 - $80,011, commensurate with education and work experience.
A Day in the Life:
  • Independently lead a diverse and high-volume portfolio of complex compliance matters, ensuring timely and accurate resolution with minimal oversight.
  • Exercise advanced judgement to proactively identify situations requiring contractual enforcement, amendment, or escalated action (e.g. large-scale layoffs, closures, reorganizations, etc.).
  • Direct and oversee high-complexity investigations, synthesizing multifaceted information and producing authoritative reports and recommendations for leadership and legal counsel.
  • Draft notice letters and formal communications related to sensitive or high-impact compliance concerns.
  • Ensure data integrity across CRM and other enterprise systems.
  • Maintain well-organized, audit-ready incentive program files; build or refine documentation standards to strengthen enterprise consistency.
  • Serve as senior liaison with the Department of Revenue and other agencies on complex compliance and data-sharing matters.
  • Partner strategically with Account Management, Legal, Audit, and external stakeholders to resolve compliance cases.
  • Lead internal and external compliance reporting cycles; oversee production of data supporting the Account Management Team's contribution to the IEDC Annual Report.
  • Provide leadership, coaching, and structured training to the Account Management Team and Compliance staff building capacity to proactively identify compliance risk.
  • Refer appropriate matters to Audit.
  • Lead multi-layer quality review of annual reports during tax certification, enforcing standards for accuracy and consistency.
  • Manage compliance personnel, assignments, performance, and workflow when supervising staff.
  • Perform other duties as assigned.

What You'll Need for Success:
Education:
  • Bachelor's Degree, business/accounting/finance preferred; advanced degree strongly preferred.
  • Relevant professional credentials (CPA, CFE, CGMA, etc.) a plus.

Experience:
  • 5-7 years' experience in compliance, audit, account management, incentive administration, or related field; proven management success preferred.
  • Demonstrated success leading complex investigations and resolving high-risk matters.
  • Strong record of excellent customer service, stakeholder management, and independent decision making.
  • Proficient with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel), CRM systems, and SharePoint; advanced Excel strongly preferred.

Core Abilities:
  • Advanced critical thinking: Structure and evaluate complex issues, determine root causes, and recommend well-supported solutions with minimal supervision.
  • High-autonomy decision making: Confidently make independent determinations in ambiguous or high-impact compliance scenarios, balancing legal, operational, and enterprise considerations.
  • Strategic judgment: Identify emerging compliance risks and patterns and propose preventative improvements to policy, systems, and practices.
  • Develop and assess multiple solutions for compliance problems; recommend actions that align with statutory requirements and IEDC strategic goals.
  • Lead cross-functional resolution efforts for matters involving complicated financial transactions or incentive program structures.
  • Provide thought leadership on policy interpretation, program compliance risks, and enterprise process improvements.
  • Mentor and elevate team capabilities; design and deliver training modules for compliance staff and cross-functional partners.
  • Build and maintain strong partnerships with internal teams, external stakeholders, legal counsel, and agency partners; navigate competing interests with professionalism and diplomacy.
  • Oral expression: Communicate complex concepts clearly to senior leadership, legal teams, companies, and state agencies.
  • Written communication: Produce high-caliber reports, recommendations, and compliance notices.
  • Advanced analytical skills, including interpreting financial data, incentive contracts, payroll reports, and tax implications.
  • Conduct and lead the review of annual reports during the tax certification season, identify errors, provide constructive feedback, and ensure enterprise consistency.
  • Maintain rigorous documentation, confidentiality, and enterprise awareness of policy and statutory obligations.
  • Coordinate and prioritize competing deadlines in a fast-paced environment while maintaining exceptionally high standards.
  • Contribute to development, enhancement, and periodic revision of compliance policy and templates; ensure consistency with evolving State law and internal procedures.
  • Apply enterprise perspective to resolve matters by understanding and navigating interests of State agencies, localities, businesses, consultants, and IEDC leadership.

Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness Rewards Program: Complete wellness activities to earn gift card rewards
  • Health savings account, which includes bi-weekly state contribution
  • Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 160 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
    • Up to 16 hours of paid community service leave
  • Combined 192 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access

Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Current Employee? Click here to apply.

What State Of Indiana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply