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Resolution Management Jobs in Indiana (NOW HIRING)

BCForward

Quality Assurance Specialist I

Indianapolis, IN · On-site

$30 - $35/hr

Knowledge of deviation and resolution management. * Expertise in quality systems, standards and regulations, specifically production and/or supplier development processes and standards such as ISO ...

Trice Healthcare

Coding Payment Resolution Spec

Elkhart, IN · On-site

$18 - $23.25/hr

Coding Payment Resolution Specialist Responsible for reviewing all post-billed denials (inclusive ... company, managed care organization or other health care financial service setting, performing ...

GIA Legacy Planning

$1.5K - $1.7K/wk

Mortgage Protection Resolution Specialist Location: Remote Position/Work from Home Job Type ... Ability to work independently while managing your schedule effectively * Basic computer skills for ...

Linde

Branch Manager

Terre Haute, IN

Provide proactive and ongoing training and development, strengthening team capabilities and building strong customer relationships through prompt issue resolution * Manage staff scheduling and ...

Linde Group

Branch Manager

Terre Haute, IN · On-site

Provide proactive and ongoing training and development, strengthening team capabilities and building strong customer relationships through prompt issue resolution * Manage staff scheduling and ...

Bluewater Technologies Group

LEAD TECHNICIAN

Indianapolis, IN · On-site

$42K - $54K/yr

Resolution management * System operation testing * Flawless system after commissioning is complete * Measure job completion readiness for engineering/programming team * Lead post project discussions ...

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Resolution Management information

What is resolution management?

Resolution Management refers to the process of identifying, addressing, and resolving issues, conflicts, or disputes within an organization or between parties. Professionals in this field use structured approaches to analyze problems, mediate between stakeholders, and implement solutions that prevent future recurrence. Their goal is to ensure smooth operations, maintain positive relationships, and support business objectives by minimizing disruptions caused by unresolved issues.

How does a resolution management professional typically collaborate with other departments to resolve complex issues?

Resolution Management professionals frequently serve as liaisons between customers, support teams, and other departments such as product, compliance, or legal. They must coordinate closely with these teams to gather relevant information, analyze root causes, and implement effective solutions. Successful collaboration often involves clear communication, timely updates, and a strong understanding of each department's workflow. This cross-functional teamwork ensures that complex issues are resolved efficiently and that all stakeholders are kept informed throughout the process.

What are the key skills and qualifications needed to thrive as a resolution management professional, and why are they important?

To thrive in Resolution Management, you need strong analytical skills, problem-solving capabilities, and a background in conflict resolution or customer service, often supported by a relevant degree or certification. Familiarity with case management software, CRM systems, and incident tracking tools is typically required. Exceptional communication, emotional intelligence, and negotiation skills help you build rapport and effectively resolve disputes. These competencies ensure timely, fair, and satisfactory outcomes for all stakeholders, maintaining organizational integrity and customer trust.

What is the difference between Resolution Management vs Customer Service Representative?

AspectResolution ManagementCustomer Service Representative
Primary RoleOversees and resolves complex customer issues, manages escalation processesHandles general customer inquiries, provides information, and resolves basic issues
Required SkillsProblem-solving, conflict resolution, communication, leadershipCommunication, patience, product knowledge, active listening
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, retail, online support channels
CertificationsCustomer service certifications, conflict resolution trainingCustomer service certifications often preferred

Resolution Management focuses on handling complex issues and managing escalation processes, often requiring specialized skills and certifications. Customer Service Representatives handle routine inquiries and basic problem resolution. While both roles involve customer interaction, Resolution Management typically involves higher-level problem-solving and oversight, making it suitable for those with advanced conflict resolution skills.

How do I start a career in resolution management?

To start a career in resolution management, gain relevant experience in conflict resolution, customer service, or project management, and develop strong communication and problem-solving skills. Earning certifications such as Certified Resolution Specialist or related credentials can enhance your qualifications. Entry-level roles often require a bachelor's degree and familiarity with industry-specific tools or software.

What cities in Indiana are hiring for Resolution Management jobs?

Cities in Indiana with the most Resolution Management job openings:

Resolution Management jobs near you

Account Resolution Specialist

Evansville, IN • On-site

United Fidelity Bank
11 - 50 employees
Learn more about United Fidelity Bankexternal

$13.75 - $19/hr

Full-time

Posted 20 days ago

Job description

It's fun to work at a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Job Summary:
The Account Resolution Specialist is responsible for contacting customers regarding delinquent accounts and overdraft demand deposit accounts (DDA) through approved communication channels, including telephone, email, and written correspondence. This role focuses on resolving account delinquencies by providing payment options, sending required notices, maintaining accurate documentation, and ensuring all collection activities comply with applicable laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).
Essential Job Functions include, but are not limited to:
  • Contact customers regarding delinquent and overdraft accounts via phone, email, and mail to resolve account balances and to respond to account-related guidelines.
  • Negotiate repayment arrangements and establish payment plans in accordance with customers' financial situations and bank guidelines.
  • Send required collection and overdraft correspondence to customers in compliance with established procedures and regulatory requirements.
  • Ensure all collection activities are performed in accordance with FDCPA guidelines, bank policies, and applicable federal and state regulations.
  • Research, monitor, and evaluate delinquent accounts using internal systems to determine appropriate resolution acts.
  • Accurately document all customer interactions, payment arrangements, and account activity; upload and maintain supporting documentation in collections systems and Web Director.
  • Prepare, process, and retain account related documentation, correspondence, and reports in accordance with record retention records.
  • Perform clerical and administrative duties related to collections, including filing, record maintenance, and document management.
  • Perform all duties in relation to the Bank Secrecy Act under the guidance of the BSA Officer.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In accordance with the Americans with Disabilities Act, Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Skills and Abilities Required to Perform Essential Job Functions:
Must have and be able to consistently apply the following skills at the levels indicated to produce assigned results.
  • Strong verbal and written communication skills.
  • Attention to detail with the ability to maintain accurate records and documentation.
  • Ability to apply FDCPA guidelines and exercise sound judgement during customer interactions.
  • Strong organizational and time management skills.
  • Analytical and problem-solving abilities.
  • Ability to handle sensitive information with professionalism and confidentiality.
  • Proficiency with computer systems, including collections software and document management platforms.

Education, Experience and Qualifications:
  • High School Graduate or General Education Degree (GED).
  • Minimum one to two years equivalent experience preferred.
  • Knowledge of FDCPA and regulatory compliance standards is preferred.

Physical Requirements of Essential Job Functions:
The associate is frequently required to sit and/or stand, communicate, reach, and manipulate objects, tools or controls that are typical of an office/bank environment. Lifting items weighting up to 10 pounds on a consistent basis. Manual dexterity and coordination are required over 80% of the work period while operating equipment such as computers, phones, calculators, etc. Weekend and evening work will be required.
Working Conditions:
  • Typical office environment.
  • Extended viewing of computer screens.
  • Regular office hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. Occasional weekend and evening work may be required.

The above statements are intended to describe the general nature and level of work performed by associates assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the associate classified as such. Duties and responsibilities may be added or changed as deemed appropriate by management at any time therefore, they could differ from those outlined above.
United Fidelity Bank is proud to be an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

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