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Resolution Associate Jobs in Seattle, WA (NOW HIRING)

FirstCash, Inc.

Retail Sales Associate - 2982

Everett, WA · On-site

$20.77 - $21.87/hr

Thrives on engaging with customers, including assisting with inquiries and problem resolution. Associates handle inventory placement and will work with all levels of jewelry and general merchandise ...

FirstCash, Inc.

Retail Sales Associate- 2973

Tacoma, WA · On-site

$17.13 - $18.22/hr

Thrives on engaging with customers, including assisting with inquiries and problem resolution. Associates handle inventory placement and will work with all levels of jewelry and general merchandise ...

FirstCash, Inc.

Retail Sales Associate - 2961

Auburn, WA · On-site

$20.29 - $21.25/hr

Thrives on engaging with customers, including assisting with inquiries and problem resolution. Associates handle inventory placement and will work with all levels of jewelry and general merchandise ...

FirstCash, Inc.

Retail Sales Associate - 2993

Renton, WA · On-site

$21.57 - $22.67/hr

Thrives on engaging with customers, including assisting with inquiries and problem resolution. Associates handle inventory placement and will work with all levels of jewelry and general merchandise ...

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Resolution Associate information

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How much do resolution associate jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for resolution associate in Seattle, WA is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $21.06 per hour, depending on experience, location, and employer.

What are some common challenges faced by Resolution Associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

What are Resolution Associates?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Resolution Associate, and why are they important?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are the most commonly searched types of Resolution jobs in Seattle, WA? The most popular types of Resolution jobs in Seattle, WA are:
What are popular job titles related to Resolution Associate jobs in Seattle, WA? For Resolution Associate jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Resolution Associate jobs in Seattle, WA look for? The top searched job categories for Resolution Associate jobs in Seattle, WA are:
Resolution Associate jobs near you
Infographic showing various Resolution Associate job openings in Seattle, WA as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,240 per year, or $19.8 per hour.
Retail Sales Associate- 2973

Retail Sales Associate- 2973

Cash America Pawn

Tacoma, WA

$17.13 - $18.22/hr

Other

Re-posted 29 days ago

Cash America rating

5.3

Company rating: 5.3 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

7th of 7 rated pawnbroker

Job description

We are currently looking for the right

Full-Time Retail Sales Associate

to join our Team!

$17.13 to $18.22 per hour

We offer an easily achievable commission structure that pays you for every transaction you process!

Our retail sales associates can earn UP TO 8% on transactions, which could average an additional $2.09 per hour ON TOP OF YOUR HOURLY RATE.

Reports to: Store Manager

Position Summary:
An entry-level sales position in our pawn store locations nationwide. The Pawnbroker/Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. Greets, engages, andinteracts with customers in a positive and professional manner to process sales and loan activity and transactions. Thrives on engaging with customers, including assisting with inquiries and problem resolution. Associates handle inventory placement and will work with all levels of jewelry and general merchandise, as well as all financial solutions offered to customer base.

General Duties and Responsibilities:
Works under direction of Store Manager, Assistant Store Manager and other management personnel to:

1. Greet and interact with all customers to develop a rapport to better help provide and recommend appropriate financial solutions
2. Perform non-management open/close procedures
3. Keep sales floor clean, stocked and maintains display of merchandise
4. Perform sales and loan transactions in accordance with established policies, procedures, practices and regulatory requirements
5. Handle all cash and negotiable items in accordance with established policies, procedures, practices and regulatory requirements
6. Independently receive, evaluate, lift, carry, move, and secure customer merchandise as part of pawn, buy, and retail transactions
7. Answer incoming calls per company standards
8. Effectively communicate to customers the legal aspects of the pawn and buy transactions
9. Communicate effectively with fellow coworkers and managers, displaying respect and using effective
communication tools
10. Partner with all employees to create a positive and memorable customer experience and work environment
11. Successfully complete assigned training
12. Other related duties, as assigned

Minimum Qualifications:
Given the critical nature of this role to our business operations, regular attendance and punctuality are essential functions of this role.
High School Diploma, GED, or equivalent experience
Minimum 18 years of age (*WA ONLY: Minimum 21 years of age)
Entrepreneurial spirit
Strong desire to work, serve customers, and work with people, team oriented
Ability to multi-task in a fast-paced environment
Ability to perform basic math calculations proficiently
Cash handling experience preferred
Knowledge of jewelry and general merchandise preferred
Detail-oriented with strong organizational skills
Strong communication skills including verbal, non-verbal and active listening
Ability to work independently with minimal supervisionUpdated 2026
Excellent work ethic and strong business sense
Should be able to work in multiple locations, as needed
Must have the ability to work a flexible retail schedule, including weekends and holidays; based on business needs
Computer literate and able to operate common office machines
Ability to work with firearms as needed.

Work Location:
Primarily indoors. Employees may be asked to assist a customer on the exterior of the building (within our parking lots)
or to retrieve products stored in exterior storage buildings or other areas.

Work Postures/Requirements:
Standing/Walking - Frequently throughout work shifts while assisting customers at the sales counter or on the sales floor, and while performing inventory, maintenance, and operational tasks in customer and non-customer areas.
Sitting - Occasionally during the work shift to complete sales documentation, reporting and other administrative tasks.
Bending - Frequently bending in various directions using to proper bending and body mechanics while receiving, storing, or selling merchandise.
Reaching - Frequently to retrieve merchandise from shelves, storage areas, carts, and customers.
Walking - Frequently within the store as customers are assisted and stock retrieved.
Climbing - Frequently to access elevated storage locations, in accordance with safety procedures.
Kneeling - Occasionally.

Physical Demands/Requirements: Due to the nature of pawn transactions and customer interactions, this position requires the ability to safely lift, carry, and move customer merchandise during the normal course of business. Thesephysical functions, including the above Work Postures/Requirements, are considered essential to the role. Performing these functions during customer transactions that occur at unpredictable times and often require immediate assistance. Team assistance may not always be immediately available, and employees in this role are expected to perform essential physical functions as part of their regular duties.

Lifting/Carrying - This position requires the ability to independently lift, carry, and move items weighing up to 50 pounds, and occasionally up to 70 pounds, as part of customer transactions, inventory handling, and store operations. Lifting requirements are continuous as they occur at unpredictable times and may require immediate assistance to customers. While carts or dollies may be used when available, employees must be able to safely perform required lifting tasks with or without reasonable accommodation.
Tool Usage - No tools are used on a regular or routine basis during a normal workday. Jeweler's tools and other power tools are used occasionally.
Chemicals Usage - Occasional.

Definitions:
Occasional = 20% of time or less
Frequent = 20-75% of the time
Continuous = 75% of the time or more
Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

FirstCash Holdings, Inc. is an Equal Opportunity Employe

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