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Resolution Associate Jobs in San Juan, PR (NOW HIRING)

Chico's FAS, Inc.

Sales Lead - Chico's

San Juan, PR · On-site

Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in ... Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience ...

Chico's FAS

Sales Lead - Soma

San Juan, PR · On-site

... nearly 16,000 associates who share our commitment to excellence. We are customer obsessed ... Ensures prompt resolution of customer concerns. • Ensures a fast and efficient register ...

Chico's FAS

Sales Lead - Chico's

San Juan, PR · On-site

... associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing ... Ensures prompt resolution of customer concerns. • Ensures a fast and efficient register ...

Advance Auto Parts

PR Service Manager

Carolina, PR

Train and coach service selling associates on Gas 3, process Vehicle Inspections, and general ... resolution of customer complaints. Follow all policies and procedures related to cash, credit ...

Essilor

EyeCare Advisor

San Juan, PR · On-site

Our highly qualified associates are passionate about customer satisfaction. We proudly offer every ... Identifies situations involving unsatisfied customers and acts quickly for resolution.

Advance Auto Parts

PR Service Manager

Carolina, PR

Train and coach service selling associates on Gas 3, process Vehicle Inspections, and general ... resolution of customer complaints. Follow all policies and procedures related to cash, credit ...

Advance Auto Parts

PR Service Manager

Dorado, PR

Train and coach service selling associates on Gas 3, process Vehicle Inspections, and general ... resolution of customer complaints. Follow all policies and procedures related to cash, credit ...

Advance Auto Parts

PR Service Manager

Dorado, PR · On-site

Train and coach service selling associates on Gas 3, process Vehicle Inspections, and general ... resolution of customer complaints. Follow all policies and procedures related to cash, credit ...

EssilorLuxottica Group

EyeCare Advisor

San Juan, PR · On-site

Our highly qualified associates are passionate about customer satisfaction. We proudly offer every ... Identifies situations involving unsatisfied customers and acts quickly for resolution.

EssilorLuxottica

EyeCare Advisor

San Juan, PR · On-site

Our highly qualified associates are passionate about customer satisfaction. We proudly offer every ... Identifies situations involving unsatisfied customers and acts quickly for resolution.

Becton, Dickinson and Company

Scientist II

Cayey, PR · On-site

The Scientist II role supports projects ranging from technical problem solving/resolution, product ... With minimal guidance, the associate will be responsible for planning and executing experiments ...

Becton, Dickinson and Company

Scientist II

Cayey, PR · On-site

The Scientist II role supports projects ranging from technical problem solving/resolution, product ... With minimal guidance, the associate will be responsible for planning and executing experiments ...

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Resolution Associate information

See San Juan, PR salary details

$10

$17

$20

How much do resolution associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for resolution associate in San Juan, PR is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $18.17 per hour, depending on experience, location, and employer.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, you typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience in customer service or dispute resolution. Entry-level roles often require familiarity with case management software and the ability to handle sensitive information. Gaining relevant certifications or training in conflict resolution can improve job prospects.

What cities near San Juan, PR are hiring for Resolution Associate jobs?

Cities near San Juan, PR with the most Resolution Associate job openings:

Resolution Associate jobs near you

Licensed Optician - Caguas, PR - For Eyes

EssilorLuxottica

Caguas, PR • On-site

Full-time

Medical, Retirement, PTO

Re-posted 24 days ago

EssilorLuxottica rating

7.2

Company rating: 7.2 out of 10

Based on 298 frontline employees who took The Breakroom Quiz

9th of 40 rated optical retailers

Job description

Requisition ID: 933979
Store #: 00M235 FE Plaza Centro Ii
Position:Full-Time
Total Rewards: Benefits/Incentive Information
At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear.
When you join For Eyes, you are starting a career with endless possibilities for growth. We strive for continuous improvement and ways to collaborate to raise the potential of our company. Our commitment is to support and develop our people who have the desire, ambition, and potential to grow.
For Eyes is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
The Licensed Optician delivers the brand value proposition & helps establish For Eyes as the premier destination for all vision needs within the community. Helps to create exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers' expectations.
MAJOR DUTIES & RESPONSIBILITIES
  • Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.
  • Custom fits glasses & precisely places prescription in lenses.
  • Acts as a leader in optical acumen that provides a voice for associates.
  • Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
  • Attracts new customers.
  • Explores the needs & priorities of customers by asking open ended questions.
  • Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs.
  • Assists co-workers with difficult or complex areas of product needs & prescriptions.
  • Utilizes store tools & adheres to Brand Store Commitments.
  • Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers' final selection.
  • Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
  • Possesses the ability to multi-task, prioritize & manage time with competing priorities.
  • Commits to delivery date & time, seeks feedback & asks for referrals.
  • Strives to achieve exceptional results on Brand KPIs & competencies.
  • Presents, celebrates & educates at pick up.
  • Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.
  • Informs management of safety opportunities; demonstrates safe work practices.
  • Possesses a "can do" spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.
  • Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.
  • Sells on your feet 80%-100% of the time.
  • Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).
  • Maintains proper dress code, including name tag & associate tablet.

BASIC QUALIFICATIONS
  • High School graduate or equivalent
  • State Licensure
  • Optical dispensing experience
  • Strong customer service skills: communicator, listener & team builder
  • Knowledge of current store merchandise
  • Basic math skills
  • Awareness of current fashion trends
  • Selling skills - ability to use & carry an iPAD/tablet
  • Familiarity with POS, computers & calculators

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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