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Resolution Associate Jobs in San Juan, PR (NOW HIRING)

chicosfas

Sales Associate - Soma

San Juan, PR · On-site

$13.75 - $18.75/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience ...

chicosfas

Sales Associate - Soma

San Juan, PR

$13.75 - $18.75/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience ...

CYNET SYSTEMS

Associate Engineer

San Juan, PR · On-site

$21/hr

Resolution may involve the application of new methods and approaches and may require the consideration of impact with other system components. * Interaction with peers and mentors on the individual ...

Chico's FAS

Sales Associate - Soma

San Juan, PR · On-site

$9 - $12.25/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... Ensures prompt resolution of customer concerns. • Ensures a fast and efficient register ...

Chico's FAS, Inc.

Sales Associate - Soma

San Juan, PR · On-site

$13.75 - $18.75/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience ...

Chico's FAS, Inc.

Sales Lead - Soma

San Juan, PR · On-site

Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in ... Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience ...

chicosfas

Sales Lead - Soma

San Juan, PR · On-site

Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in ... Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience ...

chicosfas

Sales Lead - Soma

San Juan, PR · On-site

Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in ... Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience ...

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Resolution Associate information

See San Juan, PR salary details

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How much do resolution associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for resolution associate in San Juan, PR is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $18.17 per hour, depending on experience, location, and employer.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, you typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience in customer service or dispute resolution. Entry-level roles often require familiarity with case management software and the ability to handle sensitive information. Gaining relevant certifications or training in conflict resolution can improve job prospects.

What cities near San Juan, PR are hiring for Resolution Associate jobs?

Cities near San Juan, PR with the most Resolution Associate job openings:

Resolution Associate jobs near you

Associate, Retail Channels (Call Center Quality)

Oriental Bank

San Juan, PR • Hybrid

Full-time

Re-posted 2 days ago

Job description

The Associate, Retail Channels (Quality) Measures the contact center performance and identifies opportunities for improvement, both individually and holistically, across all customer interactions. The team audits high risk transactions for compliance, risk, customer expectations and experience, accuracy and completeness. Position will be working hybrid based in San Juan, PR.

MAJOR DUTIES & RESPONSIBILITIES

  • Determines Contact Center quality standards by monitoring inbound and outbound calls, documenting results, and evaluating performance against established Quality Assurance (QA) standards and guidelines.
  • Verifies Contact Center performance by assessing adherence to scripts, product knowledge, customer service and collections skills, greeting protocols, diction, active listening, etiquette, objection handling, efficiency, and call closing techniques.
  • Provides feedback to Contact Center management by monitoring calls, reviewing customer feedback, and conducting feedback sessions with staff.
  • Evaluates team members by assessing the effectiveness of customer interactions, providing quality ratings, identifying training opportunities, and assisting in the development and delivery of training programs.
  • Assists in driving quality initiatives by ensuring adherence to Quality Assurance policies and procedures, recommending process improvements, developing new quality models, and implementing approved changes.
  • Maintains professional and technical knowledge of banking regulations, industry standards, and best practices through continuous learning and benchmarking.
  • Ensures adherence to all applicable banking regulations, compliance requirements, and internal policies while conducting quality reviews and evaluations.
  • Analyzes quality trends, customer feedback, and performance metrics to identify opportunities for process improvements, operational efficiencies, and enhanced customer experiences.
  • Contributes to the achievement of departmental and organizational goals by accomplishing assigned projects and related responsibilities.
  • Ensures a high-quality customer experience across all service requests, including adherence to First Call Resolution (FCR) standards.
  • Monitors adherence to established schedules, including Not Ready time, lunch periods, break durations, and login/logout activities for Contact Center staff.
  • Provides feedback regarding the user experience with core applications and systems; identifies and reports recurring issues related to database segmentation, system functionality, or operational procedures.
  • Monitors compliance with quality assurance requirements and provides written feedback to improve call quality, accuracy, productivity, and customer experience.
  • Identifies potential risks, compliance concerns, operational issues, or red flags and escalates them to the appropriate department for resolution.
  • Provides written and verbal feedback, coaching, and recommendations to Contact Center leadership to support continuous improvement and employee development.
  • Partners with Contact Center leadership and business units to support quality initiatives, improve service delivery, and promote a culture of continuous improvement.

  • Other duties may be assigned.

EDUCATION AND EXPERIENCE:

  • Bachelor's degree in Business Administration or a related field required.
  • Minimum of two (2) years of relevant experience in a call center environment required.
  • The minimum education and experience requirements may be satisfied through an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
  • Service- and people-oriented, with strong interpersonal skills. Must be supportive, communicative, attentive, and able to remain calm and courteous under pressure while effectively handling challenging situations.
  • Strong understanding of company products, policies, and services.
  • Knowledge of banking products, customer servicing practices, and operational procedures.
  • Excellent listening, verbal, and written communication skills.
  • Proficiency in Microsoft Office applications (Word, Excel, and Outlook), reporting systems, and other business applications required.
  • Fully bilingual in English and Spanish (written and verbal) required.

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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