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Resolution Associate Jobs in San Antonio, TX (NOW HIRING)

Harper Law Firm

Associate Attorney

San Antonio, TX · On-site

The Associate Attorney will be responsible for actively moving cases toward resolution, developing case strategy, negotiating with insurance carriers, and maximizing case value while providing an ...

Harper Law Firm

Associate Attorney

San Antonio, TX · On-site

$100K/yr

The Associate Attorney will be responsible for actively moving cases toward resolution, developing case strategy, negotiating with insurance carriers, and maximizing case value while providing an ...

Pro-vigil

CUSTOMER SUCCESS ASSOCIATE

San Antonio, TX · On-site

$15/hr

Customer Success Associate Company Overview: Pro-Vigil, Inc. is the largest and fastest-growing ... Perform follow-up outbound calls when first call resolution was not attained * Ensure customer ...

W3Global Inc.

Associate Attorney

San Antonio, TX · On-site

$80K - $145K/yr

San Antonio, TX law firm is seeking an experienced full-time Associate Attorney - First-Party ... resolution * Litigate bad faith insurance claims, including drafting pleadings, motions, and ...

BCforward

Fixed Assets Associate

San Antonio, TX

$13/hr

Fixed Assets Associate Job Location: SAN ANTONIO TX 78249 Job Duration: 12+ Months Rate: $13.00/Hr ... Senior roles include team support, resolution of complex issues, definition of standards and ...

W3Global Inc.

Associate Attorney

San Antonio, TX · Hybrid

$100K - $150K/yr

... seeking an Associate Attorney . This is a strong opportunity for an attorney looking to take ... Handle matters from inception through resolution/trial. * Draft pleadings, motions, and discovery.

Vincero

Customer Service Associate (Retail)

San Antonio, TX · On-site

$13.75 - $15/hr

Customer Service Associate (Retail) Position Overview: We are currently seeking a Customer Service ... resolution. * Maintain a neat and organized store environment by restocking shelves, tidying ...

Express

Sales Associate

San Marcos, TX · On-site

$13.50 - $18.25/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

San Antonio, TX · On-site

$12.75 - $17.25/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express & Bonobos

Sales Associate

San Antonio, TX · On-site

$12.75 - $17.25/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express & Bonobos

Sales Associate

San Antonio, TX

$12.75 - $17.25/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

San Antonio, TX

$12.75 - $17.25/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

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Resolution Associate information

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How much do resolution associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for resolution associate in San Antonio, TX is $15.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $16.68 per hour, depending on experience, location, and employer.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, you typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience in customer service or dispute resolution. Entry-level roles often require familiarity with case management software and the ability to handle sensitive information. Gaining relevant certifications or training in conflict resolution can improve job prospects.

What are the most commonly searched types of Resolution jobs in San Antonio, TX?

The most popular types of Resolution jobs in San Antonio, TX are:

What cities near San Antonio, TX are hiring for Resolution Associate jobs?

Cities near San Antonio, TX with the most Resolution Associate job openings:

Resolution Associate jobs near you

Collections and Account Resolution Associate

LiftFund

San Antonio, TX • On-site

$15.75 - $21.75/hr

Full-time

Re-posted 4 days ago

Job description

Collections and Account Resolution Associate
Summary
The Collections and Account Resolution Associate is responsible for managing and servicing a portfolio of delinquent loans, ensuring timely and effective recovery of past due accounts in alignment with LiftFund's policies and regulatory standards. This role involves high-volume client outreach, loan analysis, negotiation of repayment plans, and coordination of repossession or legal actions when necessary. The Collections and Account Resolution Associate plays a key role in minimizing portfolio risk and losses through proactive account management, accurate documentation, and collaboration with internal teams and third-party vendors. Bilingual communication skills, knowledge of collection laws, and a customer-centered approach are essential to success in this position.
Essential Duties and Responsibilities
  • Manage and service an assigned loan portfolio, focusing on the timely collection of delinquent accounts and the execution of loan modifications in accordance with LiftFund's policies and procedures.
  • Conduct detailed loan analyses and rating assessments to monitor portfolio performance and identify risk.
  • Proactively identify early warning signs of delinquency; initiate customer outreach, site visits, or legal actions as necessary to mitigate loss and protect company assets.
  • Perform high-volume outbound and inbound collection calls to resolve delinquent accounts and bring their status back to current.
  • Maintain delinquency and portfolio-at-risk levels within organizational standards by enforcing consistent, results-driven collection efforts.
  • Counsel and negotiate with delinquent clients via phone or in person to develop sustainable repayment plans and foster cooperative resolution.
  • Process payments by credit card or check over the phone and ensure accurate and timely posting to customer accounts.
  • Track, analyze, and report on portfolio trends by preparing and maintaining loan performance reports and dashboards.
  • Coordinate repossession and foreclosure activities in accordance with company guidelines and ensure compliance with legal and regulatory requirements.
  • Manage relationships with third-party vendors, including collection agencies, legal counsel, repossession agents, and liquidators.
  • Maintain and regularly update a list of reputable liquidators and recovery service providers.
  • Oversee the inventory and sale of repossessed or surrendered collateral items, ensuring proper documentation and asset disposition.
  • Monitor and address failed payment promises and non-sufficient fund (NSF) transactions promptly to recover funds and prevent account deterioration.
  • Collaborate with Lending, Accounting, and senior management to coordinate strategies on delinquent accounts, legal collections, and customer communications.
  • Assist with portfolio management tasks, such as forecasting loan losses and implementing delinquency control measures.
  • Maintain accurate customer files, including updates to contact information, ownership/management changes, and correspondence records.
  • Document collection activities and customer interactions using QuickBooks or other company systems, ensuring detailed and timely account notes.
  • Draft and send standard collection correspondence to delinquent borrowers.
  • Research customer discrepancies and resolve outstanding issues with support from internal teams.
  • Assist with general office support, including answering phones, logging customer service inquiries, and directing calls appropriately.
  • Perform additional duties and responsibilities as assigned.

Minimum Qualifications
  • Minimum of 2 years of experience in debt collection, customer service, asset recovery, and collateral disposition.
  • Strong working knowledge of the Fair Debt Collection Practices Act (FDCPA), U.S. Bankruptcy Code, and other relevant laws governing consumer and commercial debt collection.
  • Proven ability to provide exceptional customer service while effectively managing and resolving conflicts with professionalism and empathy.
  • Highly self-motivated, goal-oriented, and adaptable with strong attention to detail. Able to thrive in a fast-paced, high-volume work environment.
  • Strong analytical and critical thinking skills with sound decision-making ability under pressure.
  • Excellent verbal and written communication skills with the ability to negotiate and build rapport with diverse customer populations.
  • Exceptional time management, organization, and follow-through capabilities to manage a dynamic workload efficiently.
  • Solid understanding of basic accounting principles as they relate to loan servicing and collections.
  • Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
  • Current and valid driver's license as well as reliable transportation.
  • Bilingual in English and Spanish is required.

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Travel
Routine travel within the local as necessary.
Position Type, Days and Hours
This is a full-time, exempt position. The days and hours of work are generally Monday through Friday, between 8:30 am and 5:30 pm, but working beyond that schedule may be necessary from time to time.
Physical Demands
When working on-site, work is performed in a routine office environment. This job requires working under stressful conditions to meet deadlines and address unexpected work challenges. The job also requires the ability to operate office equipment (such as computers) as may be necessary to perform the position's responsibilities.
LiftFund Inc. is committed to providing equal employment opportunities for all our applicants and employees without regard to age, color, mental or physical disability, gender, gender identity, genetic information, marital status, military status, national origin, pregnancy, race, religion, sexual orientation, veteran status, or any other protected characteristic. Also, LiftFund provides reasonable accommodation, and it is committed to engaging in the interactive process.

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