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Resolution Associate Jobs in Reston, VA (NOW HIRING)

Express & Bonobos

Sales Associate

National Harbor, MD

$15 - $19.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Mclean, VA · On-site

$14.25 - $19.25/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express

Sales Associate

Sterling, VA · On-site

$14.25 - $19.25/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express & Bonobos

Sales Associate

Fairfax, VA · On-site

$14.25 - $19.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Leesburg, VA · On-site

$14.25 - $19.25/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express

Sales Associate

Sterling, VA · On-site

$14.25 - $19.25/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

National Harbor, MD · On-site

$15 - $19.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express & Bonobos

Sales Associate

Sterling, VA

$13.75 - $18.75/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

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Resolution Associate information

See Reston, VA salary details

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How much do resolution associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for resolution associate in Reston, VA is $18.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $19.28 per hour, depending on experience, location, and employer.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What job categories do people searching Resolution Associate jobs in Reston, VA look for? The top searched job categories for Resolution Associate jobs in Reston, VA are:
What cities near Reston, VA are hiring for Resolution Associate jobs? Cities near Reston, VA with the most Resolution Associate job openings:
Resolution Associate jobs near you

Intellectual Property Associate - Washington, DC

Optimum Results Staffing

Washington, DC

$185K - $205K/yr

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Job description

Intellectual Property Associate - Washington, DC


Location: Washington, DC


Salary Range: $185,000 - $205,000 annually



Category: Attorney


Overview:


The Firm invites an Intellectual Property Associate to join its Washington, DC office, contributing to a growing practice within an AmLaw100 framework that prioritizes client relationships and forward-thinking solutions.


A Day in the Life:


Expect to handle a mix of copyright, trademark, and domain name work—clearance, prosecution, enforcement, and litigation. You’ll collaborate with a team that values practical business sense and advocacy, serving clients across industries in the nation’s capital.


Qualifications:

  • 1-3 years of relevant IP experience
  • Admitted to the Washington, DC Bar
  • Experience in trademark/copyright matters and IP litigation
  • Law school transcript required


Standout Skills:

  • Knowledge of federal IP policy or regulatory frameworks
  • Experience with UDRP (Uniform Domain-Name Dispute-Resolution Policy) proceedings
  • Bilingual proficiency (e.g., Spanish, Mandarin) for international IP matters
  • Leadership in pro bono IP initiatives


Benefits:


Base pay plus bonuses, healthcare, retirement plans, and paid leave.

To Apply: Submit a cover letter, resume, and law school transcript to dsmall@optresult.com