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Resolution Associate Jobs in Reston, VA (NOW HIRING)

Express

Sales Associate

Mclean, VA · On-site

$14.25 - $19.25/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express

Sales Associate

Leesburg, VA · On-site

$14.25 - $19.25/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express & Bonobos

Sales Associate

Fairfax, VA

$14.25 - $19.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express & Bonobos

Sales Associate

Leesburg, VA

$14.25 - $19.25/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Leesburg, VA · On-site

$14.25 - $19.25/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Sterling, VA · On-site

$14.25 - $19.25/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

National Harbor, MD · On-site

$15 - $19.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express & Bonobos

Sales Associate

Sterling, VA

$13.75 - $18.75/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Fairfax, VA · On-site

$14.25 - $19.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Fairfax, VA

$14.25 - $19.50/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

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Resolution Associate information

See Reston, VA salary details

$10

$18

$22

How much do resolution associate jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for resolution associate in Reston, VA is $18.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $19.28 per hour, depending on experience, location, and employer.

What are some common challenges faced by Resolution Associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

What are Resolution Associates?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Resolution Associate, and why are they important?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
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What cities near Reston, VA are hiring for Resolution Associate jobs? Cities near Reston, VA with the most Resolution Associate job openings:
Resolution Associate jobs near you

General Liability Associate Attorney

Wilson Elser - Attorneys

Mclean, VA • Hybrid

Other

Posted 27 days ago

Job description

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our General Liability Associate Attorney position in our McLean, VA office.

The ideal candidate will have a strong background handling litigation matters and understand any applicable underlying regulations. This role offers the opportunity to work on challenging cases and be at the forefront of litigating emerging legal issues, with talented colleagues throughout the country, and provide sound counsel to our clients.

This is a hybrid position offering great flexibility. 

Key Responsibilities:

  • Support a litigation caseload from inception through resolution, including case strategy development, discovery, motion practice, mediation, and trial preparation.
  • Draft and argue substantive motions, pleadings, briefs, and legal memoranda in state and federal courts.
  • Conduct and defend depositions of parties, witnesses, and experts.
  • Manage all aspects of written discovery, including drafting and responding to interrogatories, requests for production, and requests for admission.
  • Represent clients at court hearings, mediations, arbitrations, and other dispute resolution proceedings.
  • In collaboration with senior attorneys and clients, develop litigation strategies in identifying key issues, evaluating risk, and driving matters toward favorable outcomes.
  • Maintain regular communication with clients, providing clear case assessments, litigation updates, and strategic recommendations.
  • Work closely with attorneys across offices on complex matters involving general liability, premises liability, transportation, and insurance-related claims.
  • Assist with trial preparation, including witness preparation, exhibit development, and coordination with experts.
  • Collaborate other attorneys, paralegals, and litigation support staff to ensure efficient case management.

Qualifications

  • JD from an ABA accredited law school
  • Admitted to practice in Virginia
  • 2+ years of litigation experience
  • Experience with litigation involving general liability, personal injury, premises, products, transportation, employment, or insurance preferred.
  • Drafting discovery and pretrial motions experience is a must.
  • Superior analytical skills
  • Strong written and oral communication skills
  • Sophisticated technical skills necessary
  • Experience handling court appearances, depositions, and trial experience a plus

Apply