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Resolution Associate Jobs in Inez, KY (NOW HIRING)

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Resolution Associate information

See Inez, KY salary details

$10

$18

$22

How much do resolution associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for resolution associate in Inez, KY is $18.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $19.47 per hour, depending on experience, location, and employer.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What cities near Inez, KY are hiring for Resolution Associate jobs? Cities near Inez, KY with the most Resolution Associate job openings:

Enterprise RN Supplemental Staffing Team

Appalachian Regional Healthcare, Inc.

Prestonsburg, KY

Full-time

Re-posted 10 days ago


Appalachian Regional Healthcare rating

6.5

Company rating: 6.5 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

605th of 887 rated healthcare providers


Job description

Overview

The Supplemental Staffing Team (SST) Registered Nurse (RN) assesses, analyzes, plans, implements andevaluates patient care following established patient care standards for Appalachian Regional Healthcare includingthose established by the Nurse Practice Act. The primary function of this role, based upon hired tier and floatoption, is to be available and flexible to float to various departments and/or hospital sites throughout ARHhealthcare locations within Kentucky and/or West Virginia. The SST RN is to provide patient care, which couldinclude but not limited to same day staffing assignments, more than one assignment location within a singleshift, travel assignments, seasonal staffing patterns or natural disaster/emergency response. Participates as amember of the Supplemental Staffing Team in cooperation with and under the direction of Director and/orClinical Nurse Manager or designee.Essential Job Functions:Supplemental Staffing Team RNs are hired with the understanding they must float based on at least one of theoptions below:Local: Float expectation within a single site based on competencyRegional: Float expectation within multiple sites within a single region based on competencyEnterprise: Float expectation within multiple sites across one or more regions that are >75 miles from RN'shome address and accepts assignments that range 2-13 weeks based on competency

Special InstructionsEnterprise: Contracts range from 2 to 26 weeks at facilities within an assigned region, with a maximum of 26 weeks allowed at any single location before reassignment within the assigned region..Responsibilities
  • In collaboration with providers, clinical care team members, patients and families (as defined by the patient) the Registered Nurse is responsible for evaluating, planning, directing and administering care to the patient. Implements a plan of care based upon established standards of care/practice, policies, and procedures, incorporating cultural, religious, psychosocial, physical, and age-related issues.
  • Completes all required documentation accurately and within the required timeframe, as well as communicate clinical information with members of the multidisciplinary team.
  • Possesses knowledge of medications and administers them safely and accurately.
  • Appropriately delegates and supervises routine technical functions to non-licensed and licensed personnel.
  • Embraces concepts and behaviors that enhance customer satisfaction and employee morale and improvement in the profession of nursing.
  • In collaboration with the patient/family the RN evaluates patient outcomes and revises the patient's plan of care.
  • Negotiates with the patient/family and health care team members to come to an acceptable resolution of conflicts resulting from patient care or organizational issues.
  • Demonstrates an appreciation of the hospital mission by acting as a resource for employees, students, and residents.
  • Is supportive of patient and family centered care, promoting that environment within the care provided. Includes family and patient in plan of care, providing teaching and support where needed.
  • Incorporates the professional practice model into care delivery.
  • Acts as a patient safety advocate by participating in ongoing quality improvement in the department.
  • Performs other duties assigned by authorized personnel or as required to meet the needs of the facility and internal and external customers.
Qualifications

Education

Graduate from an accredited school of nursing. Associates Degree in Nursing Required Bachelors of Science in Nursing Preferred

Minimum Work Experience Two (2) years of clinical experience required. Three (3) years of clinical experience preferred.

Licenses, Certifications, RegistrationsRequired Current licensure to practice nursing in the State of KY or WV, depending on legal state of residence or compact nurse licensure BLS upon hire ACLS required within 6 months of hire: ICU, Tele, PCU, ENDO, PACU, OR, Cath Lab, ED PALS required within 6 months: OR, PACU & ED TNCC certification within 6 months: ED Nurses De-escalation training certification within 6 months: All clinical locationsPreferred Professional Nursing Certification

Employment Type: OTHER

What Appalachian Regional Healthcare employees say

Pay

Benefits

Hours and flexibility

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