1

Resolution Associate Jobs in Bayamon, PR (NOW HIRING)

Junior Accountant (AR)

San Juan, PR · On-site

$46K - $58K/yr

... issue resolution. * Process and apply customer payments promptly and accurately to ensure AR ... Associate degree in Accounting, Finance, or related field * Minimum 2 years of experience in ...

... associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing ... Ensures prompt resolution of customer concerns. • Ensures a fast and efficient register ...

Train and coach service selling associates on Gas 3, process Vehicle Inspections, and general ... resolution of customer complaints. Follow all policies and procedures related to cash, credit ...

New

Warehouse Employee *2nd Shift

Guaynabo, PR · On-site

$13 - $15.25/hr

... resolution Works within clearly defined standard operating procedures and/or scientific methods Adheres to all quality guidelines Works under moderate degree of supervision Work typically involves ...

Warehouse Employee *2nd Shift

Guaynabo, PR · On-site

$16 - $19/hr

Works on routine assignments that require some problem resolution * Works within clearly defined standard operating procedures and/or scientific methods * Adheres to all quality guidelines * Works ...

Senior Automation Engineer

Guaynabo, PR · On-site

$104K - $136K/yr

... resolution of test discrepancies and technical issues. * Ensure that design changes are logged ... Bachelor's or Associate's Degree in Computer Science or Engineering. Other training and relevant ...

Case Manager

Manati, PR

$17 - $21.75/hr

Participate in utilization review process: data collection, trend review, and resolution actions ... For Nursing, must possess minimum of an Associate Degree in Nursing, RN licensure with BSN ...

... associate training to reinforce proper controls. * Administers all operational process including ... Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience ...

next page

Showing results 1-20

Resolution Associate information

See Bayamon, PR salary details

$9

$15

$19

How much do resolution associate jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for resolution associate in Bayamon, PR is $15.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $16.68 per hour, depending on experience, location, and employer.

What are some common challenges faced by Resolution Associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

What are Resolution Associates?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Resolution Associate, and why are they important?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What job categories do people searching Resolution Associate jobs in Bayamon, PR look for? The top searched job categories for Resolution Associate jobs in Bayamon, PR are:
What cities near Bayamon, PR are hiring for Resolution Associate jobs? Cities near Bayamon, PR with the most Resolution Associate job openings:

Junior Accountant (AR)

Deca Analytics

San Juan, PR • On-site

$46K - $58K/yr

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago


Job description

About DECA

DECA Analytics, LLC is a Puerto Rico-based boutique advisory firm specializing in the unique business environment of Puerto Rico. Our mission is to provide unparalleled financial and operational guidance tailor-designed to navigate the complexities of doing business in Puerto Rico. Our process is centered on utilizing a holistic approach that combines quantitative analytics and our qualitative experience and key resources to streamline processes and maximize available monetary incentives.

Our approach is comprised of four core components:

  1. Foundational Level: We implement the entire process of setting up a new operation or subsidiary within Puerto Rico, from entity formation to submitting all required filings and obtaining operating permits and licenses.
  2. Government Incentives: We structure, negotiate, and secure Puerto Rico-specific Act 60 tax decrees and other government grant initiatives on behalf of our clients to ensure the maximum incentives are received.
  3. Ongoing Compliance: We manage all ongoing incentives and operational compliance filings required for operating within Puerto Rico by the various governmental agencies.
  4. Access to Capital: We provide access to affordable capital in the form of non-securities transactions encompassing Puerto Rico R&D or Hospitality Tax Credits, local and federal grants, and private or government-backed debt programs.

POSITION SUMMARY

The Junior Accountant - Accounts Receivable supports DECA’s finance operations by managing day-to-day AR activities with a high degree of accuracy, organization, and professionalism. This role is responsible for invoicing, payment application, customer account maintenance, and routine client communication. The position operates within established accounting procedures and contributes to timely cash collection, clean records, and effective month-end close support. Full bilingual fluency in English and Spanish is required.

CORE RESPONSIBILITIES

Responsibilities as a Jr. Accountant (AR) will include:

Accounts Receivable Operations

  1. Prepare, issue, and record customer invoices accurately and on schedule to ensure timely billing, proper revenue recognition, and consistent cash flow.
  2. Maintain complete, accurate, and well-organized customer account records to support audit readiness, transparency, and efficient issue resolution.
  3. Process and apply customer payments promptly and accurately to ensure AR balances remain current and discrepancies are minimized.
  4. Reconcile accounts receivable balances on a recurring basis to identify variances early and maintain integrity of financial records.

Client Communication & Collections Support

  1. Send routine account statements and payment reminders to encourage on-time payments and reduce days sales outstanding (DSO).
  2. Follow up on overdue invoices using established collection procedures to support cash flow objectives while maintaining positive client relationships.
  3. Communicate professionally with clients in English and Spanish regarding billing inquiries to resolve issues efficiently and prevent payment delays.
  4. Document all client communications and collection actions to ensure traceability, compliance, and continuity of follow-up activities.

Tracking, Reporting & Controls

  1. Maintain and update accounts receivable tracking tools and timelines to provide visibility into outstanding balances, commitments, and expected payment dates.
  2. Prepare periodic AR aging reports and status summaries to support management oversight and informed decision-making.
  3. Identify delinquent or high-risk accounts and escalate concerns appropriately to mitigate financial exposure and support timely resolution.

Cross-Training & Accounting Support

  1. Assist with bank reconciliations and accounts payable activities as assigned to support accurate month-end close and financial reporting.
  2. Support general ledger maintenance and month-end closing procedures to ensure completeness and accuracy of financial statements.
  3. Participate in cross-training across accounting and finance functions to build operational flexibility and strengthen team coverage.
  1. Additional job-related tasks and responsibilities may be required from time to time, according to company needs.

DECISION-MAKING AUTHORITY

  • Execute tasks within defined accounting procedures and controls.
  • Escalates exceptions, discrepancies, and non-standard issues to senior accounting staff.
  • Does not set accounting policy or independently approve adjustments.

SCOPE & IMPACT

  • Direct impact on cash flow accuracy, customer experience, and AR integrity.
  • Errors may affect billing accuracy or collection timing but are generally detectable through established controls.

REQUIRED QUALIFICATIONS

  • Associate degree in Accounting, Finance, or related field
  • Minimum 2 years of experience in accounts receivable or similar accounting role
  • Fully bilingual in English and Spanish (written and verbal)
  • Strong attention to detail, accuracy, and time management
  • Proficiency in Microsoft Excel and Word

Preferred

  • Experience with QuickBooks or comparable accounting systems
  • Exposure to month-end close processes

Skills & Competencies

  • Transactional accounting fundamentals
  • Accounts receivable processing
  • Professional client communication
  • Time management and prioritization
  • Data accuracy and documentation discipline
  • Basic financial reporting literacy

COMPENSATION & BENEFITS

At DECA Analytics we value every member of our Team and offer highly competitive compensation packages and benefits. For the role of Incentives Advisor, we would like to offer the following:

  • Highly competitive base salary commensurate with experience level
  • Paid Time Off: Vacation, Sick and Holidays.
  • Retirement Plan, Equity Program and Qualified Option Plan
  • Health Insurance: 100.0% Premium Tier Care Policy to be paid by DECA Analytics
  • Continuing Educational Certifications & Fees: 100.0% paid by DECA Analytics to support ongoing license maintenance and growth within the role

For more information regarding DECA Analytics visit us at www.deca.pr

DECA Analytics, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.