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Resolution Associate Jobs in Bayamon, PR (NOW HIRING)

LUMA

Supervisor, CX Centers

San Juan, PR · On-site

Analyzes service center KPIs, Customer Satisfaction (CSAT), First Contact Resolution (FCR), Waiting ... Associate's degree in a relevant field may substitute when accompanied by a minimum of 6 years of ...

LUMA

CX Advisor, Regional

San Juan, PR · On-site

... the resolution of customer concerns and complaints related to billing, claims, or retailer ... Associate's degree in business administration, office administration, or related administrative ...

Chico's FAS, Inc.

Sales Lead - Soma

San Juan, PR · On-site

Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in ... Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience ...

chicosfas

Sales Lead - Soma

San Juan, PR · On-site

Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in ... Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience ...

chicosfas

Sales Lead - Soma

San Juan, PR · On-site

Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in ... Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience ...

Jj

Line Facilitator (Night Shift)

Manati, PR

Supervise a group of associates in order to meet company-manufacturing goals. Participates in the ... Lead and drive non-conformances investigation upon resolution. * Drive and facilitate employee ...

Chico's FAS

Sales Lead - Soma

San Juan, PR · On-site

... nearly 16,000 associates who share our commitment to excellence. We are customer obsessed ... Ensures prompt resolution of customer concerns. • Ensures a fast and efficient register ...

Chico's FAS, Inc.

Sales Lead - Chico's

San Juan, PR · On-site

Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in ... Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience ...

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Resolution Associate information

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How much do resolution associate jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for resolution associate in Bayamon, PR is $15.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $16.68 per hour, depending on experience, location, and employer.

What are some common challenges faced by Resolution Associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

What are Resolution Associates?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Resolution Associate, and why are they important?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What job categories do people searching Resolution Associate jobs in Bayamon, PR look for? The top searched job categories for Resolution Associate jobs in Bayamon, PR are:
What cities near Bayamon, PR are hiring for Resolution Associate jobs? Cities near Bayamon, PR with the most Resolution Associate job openings:
Resolution Associate jobs near you
Human Resources Associate (Temporary Position) - Entry Level

Human Resources Associate (Temporary Position) - Entry Level

Mentor Technical Group

Caguas, PR • On-site

Full-time

Posted 27 days ago

Job description

Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices in Caguas, PR, Boston, MA & San Francisco, CA and we serve life sciences clients in six global markets: United States, Puerto Rico, Dominican Republic, Mexico, Germany, Canada, and South America.
Job Summary:
  • The HR Associate is responsible for supporting and coordinating a variety of human resources functions and administrative processes to ensure efficient HR operations and positive employee experience.
  • This position assists with onboarding, employee records management, HR systems administration, benefits support, training coordination, policy communication, reporting, and general HR operations. The ideal candidate must be fully bilingual in English and Spanish, highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
Essential Functions
  • Support day-to-day human resources operations and administrative activities.
  • Coordinate onboarding and new hire processes, including orientation, documentation, and system entries. • Maintain accurate employee records, personnel files, and HR databases.
  • Assist with HRIS data entry, employee updates, audits, and recordkeeping processes.
  • Support benefits administration activities, employee communications, and enrollment coordination.
  • Assist with timekeeping, attendance tracking, and payroll-related documentation as needed.
  • Coordinate training sessions, employee communications, and HR-related meetings.
  • Prepare HR reports, spreadsheets, presentations, and other administrative documentation.
  • Support implementation and communication of company policies, procedures, and HR initiatives.
  • Respond to employee inquiries regarding HR processes, forms, and general employment information.
  • Assist with maintaining compliance with company policies and employment regulations.
  • Support recruitment and staffing activities, including scheduling interviews and coordinating candidate communication.
  • Maintain confidentiality of employee and company information.
  • Support employee engagement activities, recognition initiatives, and HR programs.
  • Perform additional administrative and HR-related duties as assigned. Key Responsibilities
  • Provide comprehensive administrative and operational support for day-to-day Human Resources functions.
  • Maintain accurate, organized, and confidential employee records, personnel files, and HR databases. Support compliance efforts through accurate documentation and process adherence.
  • Support HRIS administration, including data entry, employee updates, audits, and recordkeeping.
  • Assist in benefits administration, employee communications, and enrollment coordination.
  • Coordinate training sessions, HR communications, and internal meetings.
  • Prepare and maintain HR reports, presentations, spreadsheets, and related documentation.
  • Support the implementation and communication of HR policies, procedures, and initiatives.
  • Serve as a point of contact for employee inquiries, providing guidance on HR processes and employment matters.
  • Ensure compliance with company policies, procedures, and applicable employment regulations.
  • Assist with recruitment activities, including interview scheduling and candidate coordination.
  • Track, manage, and follow up on HR tasks, deadlines, and employee requests.
  • Contribute to process improvements and administrative efficiencies within HR operations.
  • Collaborate with cross-functional teams and leadership to support business objectives.
  • Promote a positive, professional, and service-oriented workplace culture.
  • Maintain strict confidentiality of sensitive employee and organizational information.
  • Support employee engagement initiatives, recognition programs, and HR projects.
  • Provide professional support and customer service to employees and leadership.
  • Demonstrate professionalism, accountability, and attention to detail in all responsibilities.
  • Support a positive, respectful, and service-oriented workplace culture.

Education and Qualifications:
  • Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, or related field required.
  • Minimum of 1-3 years of experience in Human Resources, administrative support, or related field preferred.
  • Highly preferred experience managing employee leave of absence processes (e.g., FMLA, disability, or other employment-related leaves) and/or handling employee relations cases, including investigations, documentation, and resolution support.
  • Fully bilingual in English and Spanish (written and verbal communication required).
  • Strong organizational and time management skills.
  • Ability to handle confidential and sensitive information with discretion.
  • Excellent interpersonal and communication skills, with a customer-service mindset.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Experience with HRIS systems and HR administrative processes preferred.
  • Ability to manage multiple priorities and work in a fast-paced environment.
  • High attention to detail and accuracy in recordkeeping and data management.
  • Experience in regulated, manufacturing, pharmaceutical, biotechnology, or service environments is preferred.
  • Knowledge of employment laws and HR best practices is a plus.
Physical Demands:
  • Prolonged periods of sitting and working on a computer.
  • Frequent verbal communication and interaction with employees and management.
  • Ability to move throughout office, operational, or client-site environments.
  • May occasionally lift and/or move materials up to 15 pounds.
  • Ability to travel between sites or client locations, when required. Workplace Environment
  • Work is performed in a professional office, operational, manufacturing, or client-site environment.
  • Position may require interaction within regulated or fast-paced operational settings.
  • The role may involve exposure to varying workplace conditions while following all applicable safety requirements and personal protective equipment (PPE) guidelines.
  • Work schedules may occasionally require flexibility to work overtime, holiday and weekends, based on operational and business needs.
  • Frequent interaction with employees, supervisors, managers, clients, and cross-functional teams is expected.

Mentor Technical Group es un empleador que ofrece igualdad de oportunidades y todos los solicitantes calificados recibirán consideración para el empleo sin importar raza, color, religión, sexo, orientación sexual, identidad de género, información genética, origen nacional, estado de veterano protegido, estado de discapacidad o cualquier otro grupo protegido por ley.
Mentor Technical Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

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