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Resolution Associate Jobs in Washington (NOW HIRING)

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Sales Associate

Waldorf, MD · On-site

$15 - $19.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Sales Associate

Mclean, VA

$14.25 - $19.25/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Sales Associate

Sterling, VA

$14.25 - $19.25/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Sales Associate

Fairfax, VA

$14.25 - $19.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Sales Associate

Bowie, MD · On-site

$13.50 - $18.25/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Showing results 41-60

Resolution Associate information

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are popular job titles related to Resolution Associate jobs in Washington? For Resolution Associate jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Resolution Associate jobs in Washington look for? The top searched job categories for Resolution Associate jobs in Washington are:
What cities in Washington are hiring for Resolution Associate jobs? Cities in Washington with the most Resolution Associate job openings:

Senior Associate, Capital Markets and Risk

Capital One

Mclean, VA • On-site

Full-time

Re-posted 18 days ago


Capital One rating

7.7

Company rating: 7.7 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

93rd of 170 rated banks


Job description

Senior Associate, Capital Markets and Risk
The Liquidity, Market, and Capital Risk Oversight ("LMCRO") team is seeking a motivated candidate for a Senior Associate position. LMCRO is a second line of defense Independent Risk Management ("IRM") function responsible for oversight of the company's measurement and management of risks across the crisis continuum, including liquidity risk, market risk-taking and management, capital measurement, stress testing and management, and recovery and resolution planning. This includes regulatory stress testing (CCAR, ILST and other resilience analysis), regulatory requirements (165(d), Basel), overall liquidity, market, and capital risk management frameworks, and regulatory compliance.
As a Senior Associate, Capital Markets and Risk at Capital One, you will apply your strategic and analytical skills to major company challenges. You will partner across lines of defense working across risk, finance, and the business to drive impactful results. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
The ideal candidate will be a highly-motivated professional with excellent analytical rigor, process improvement, risk-orientation, and communication skills. The candidate will be detail-oriented, results focused, and will have a proven record of problem solving and collaborating with others.
The ideal candidate will possess:
  • Strong analytical thinking and problem solving skills
  • Ability to apply strong judgment in areas of ambiguity
  • Strong foundational understanding of finance and broader macro economics
  • Comfort with data governance and demonstrated ability working with large data sets to build dashboards and reporting
  • An understanding of the banking system and financial market concepts
  • Experience using AI tools such as Gemini and Claude to automate and improve the day to day processes being run within a team as well as improve analytical capabilities for the organization
  • The ability to communicate complex topics to a wide range of audiences
  • Experience with design and implementation of risk governance and control frameworks

Specific Responsibilities, but are not limited to:
  • Proactively engage with lines of businesses and providing analytical support for research, analysis, and independent risk management in various areas of LMCRO's oversight, including Resolution and Recovery Planning, Regulatory Capital, Liquidity, and Market Risk
  • Utilize technology to perform data analysis and support process automation as a source of independent risk assessment
  • Understand and analyze financial market developments and regulatory guidance change for key impact analysis
  • Drive quantitative and qualitative review and challenge of the divestiture options valuation frameworks, projections, assumptions, and rationales (e.g., franchise value, material asset portfolios) within Resolution and Recovery Planning
  • Develop executive communications, reporting capabilities, and monitoring routines through dashboards, tools, reports, and processes, including through the use of Gemini
  • Lead the creation of various presentation materials for diverse stakeholders and governance committees
  • Provide support in ensuring LMCRO's governance frameworks are implemented appropriately, interacting with and influencing a wide range of stakeholder groups
  • Evaluating design and operating effectiveness of controls, writing control assessments, and developing recommendations to partner teams for improving internal controls

Basic Qualifications:
  • Bachelor's degree in Finance, Accounting, Economics, Mathematics, Business, or military experience
  • At least 2 years of experience in quantitative and qualitative analysis

Preferred Qualifications:
  • Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
  • 2+ years of experience in risk management or capital markets
  • 2+ years of experience in banking industry or equivalent financial services firm
  • 2+ years of experience working with business intelligence tools
  • 1+ years of experience in SQL, Python, Snowflake, and Excel
  • 1+ years of experience in data analytic tools, including Tableau and Quicksites
  • 1+ years of experience in bank stress testing, interest rate risk, or liquidity risk management practices or regulations
  • 1+ year of experience in consulting
  • Comfortable using AI tools (such as Claude, Gemini, or ChatGPT) to enhance productivity and workflow efficiency

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $111,200 - $126,900 for Sr. Analyst, Capital Markets & Risk
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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