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Resolution Associate Jobs in Washington (NOW HIRING)

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Sales Associate

Fairfax, VA

$14.25 - $19.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Sales Associate

Arlington, VA · On-site

$16 - $21.75/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Sales Associate

Mclean, VA

$14.25 - $19.25/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Sales Associate

Bowie, MD

$13.50 - $18.25/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Sales Associate

Fairfax, VA

$14.25 - $19.50/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Sales Associate

Bowie, MD · On-site

$13.50 - $18.25/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Sales Associate

Woodbridge, VA · On-site

$13.75 - $18.75/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Sales Associate

Sterling, VA · On-site

$14.25 - $19.25/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

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Showing results 1-20

Resolution Associate information

What are the key skills and qualifications needed to thrive as a Resolution Associate, and why are they important?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.

What are some common challenges faced by Resolution Associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

What are Resolution Associates?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.
What are popular job titles related to Resolution Associate jobs in Washington? For Resolution Associate jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Resolution Associate jobs in Washington look for? The top searched job categories for Resolution Associate jobs in Washington are:
What cities in Washington are hiring for Resolution Associate jobs? Cities in Washington with the most Resolution Associate job openings:
Infographic showing various Resolution Associate job openings in Washington as of May 2026, with employment types broken down into 1% As Needed, 72% Full Time, 26% Part Time, and 1% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Quality Control Senior Associate

Quality Control Senior Associate

HITT Contracting, Inc.

Falls Church, VA

Full-time

Posted 10 days ago


Job description

Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates. No matter your background, education, or career path, if you share our vision to create extraordinary experiences, you belong at HITT.

Quality Control Senior AssociateJob Description:

The Senior Associate, Quality Control is a intermediate position that is responsible for developing and implementing a quality control program for small and mid-sized projects. This includes preparatory and initial meetings, inspections of the installations, and supporting the Site Ops Teams with issue/punch list resolution. The Senior Associate, Quality Control will assist the Quality Control Manager in supporting our Site Ops Team in the execution of our Quality Control Program (QCP). In addition, the Senior Associate, Quality Control will execute the QCP (if needed) for multiple projects and will act as a liaison between the client and HITT's Site Ops team.

Responsibilities

  • Work with the QCS Management Team and Associate, Quality Control on miscellaneous QC tasks

  • Participate in the Planning Phase of the QCP by meeting with HITT's Site Ops Team to align project expectations for the Quality Control Program

  • Develop a list of features of work (FOW) for each project and tie them to the project schedule

  • Develop site-specific QC Programs for small to mid-level projects and submit to the QC Senior Manager and QC Manager for final review

  • Develop Preparatory and Initial meeting agendas and inspection templates for each FOW

  • Execute four phases of control (Planning, Preparatory, Initial and Inspections) for each FOW with the subcontractors, vendors, and client(s) and perform all required meetings for mid-sized to more complex projects

  • Inspect incoming materials for submittal compliance and ensure that they are properly stored

  • Oversee HITT's Superintendents inspections for each FOW and perform inspections as needed during the ongoing installation and record any deficiencies found

  • Schedule and monitor third party inspections and tests and collect documentation

  • Incorporate safe work practices across the QCP

  • Document and track all QC documentation including all required third party inspections and test reports

  • Proactively notify responsible parties, including the QC team, of deficiencies and non-conformance issues

  • Provide weekly status reports with updated progress, status, and a QC observation spotlight to the QC Manager

  • Attend all HITT progress meetings and client-based meetings and provide status on all QC activities

  • Interface with the client and their representatives to provide status on project QC activities and to receive any feedback on our QC program

  • Track deficiencies and rework items to final resolution enforcing effective and timely corrective actions

  • Coordinate QC support for startup and commissioning documentation with the MEP Services team

  • Assist HITT's MEP Services team to complete equipment inspections on the field if needed

  • Interface with the project manager and superintendent to align QC deliverables

  • Develop final punch list with the Site Ops Team and oversee the project closeout process

  • Complete any QC tasks and deliverables provided by the Manager, Quality Control

Qualifications

  • Active certification with the Army Corps of Engineers- Construction Quality Management for Contractors or an inactive certification that needs to be refreshed within 3 months of hire

  • OSHA-30 certification or within 3 months of hire

  • Motivated self-starter familiar with the QC process including developing a site-specific QC Program and establishing the 4 phases of control

  • Is proficient with the use of Procore and/or Cx Alloy for QC documentation

  • Ability to communicate effectively with the HITT Project Team and our clients

  • Adequate knowledge in the CSA and MEP disciplines

  • Adequate knowledge of building codes, NFPA-70E, and the NEC.

  • Proficient with Microsoft Office Suite software (Word, Excel, Powerpoint, and Outlook)

  • Excellent written and verbal skills

  • Proficient document control skills

HITT Contracting is an equal opportunity employer. We are committed to hiring and developing the most qualified individuals based on job-related experience, skills, and merit. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. We value a respectful, inclusive workplace where everyone has the opportunity to succeed. HITT Contracting maintains a drug-free workplace, consistent with applicable local, state, and federal laws.