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Resolution Associate Jobs in New Jersey (NOW HIRING)

PSEG

Associate Counsel

Newark, NJ · On-site

Job Summary The Associate Counsel-Commercial is responsible for favorable completion of commercial ... Administration and resolution of legal issues arising in existing commercial relationships, such as ...

Keylent Inc

Associate Security Consultant

Newark, NJ · On-site

... resolution internally or with the customer Managing Vendor products and their pre requisites Fine tune different reports Remove false positives Support associate consultants with templates and ...

Hudson Regional Hospital

FN HOSPITALITY ASSOCIATE

Bayonne, NJ · On-site

$15.25 - $20.75/hr

FN Hospitality Associate The FN Hospitality Associate plays a vital role in delivering exceptional ... resolution of guest requests. * Maintain cleanliness and organization of public areas, dining ...

Jobot

Associate Attorney

Jersey City, NJ · On-site +1

$130K - $170K/yr

Handle sophisticated automobile liability litigation from inception through resolution * Gain ... and developing associates * Collaborative, team-oriented culture with strong long-term career ...

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Resolution Associate information

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are the most commonly searched types of Resolution jobs in New Jersey? The most popular types of Resolution jobs in New Jersey are:
What cities in New Jersey are hiring for Resolution Associate jobs? Cities in New Jersey with the most Resolution Associate job openings:
Resolution Associate jobs near you

Associate Counsel

PSEG

Newark, NJ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

PSEG rating

8.8

Company rating: 8.8 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

6th of 53 rated energy and utility

Job description

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).

PSEG offers a unique experience to our more than 12,000 employees - we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

The Associate Counsel-Commercial is responsible for favorable completion of commercial transactions and agreements for PSEG to support PSEG's strategic business plan. In this role counsel will act as a trusted advisor to business leaders throughout PSEG on commercial matters. Counsel will be expected to identify and creatively address potential legal issues of concern relating to commercial matters. Counsel will also collaborate with members of the PSEG legal team to provide cross functional support.

Job Responsibilities

  • As Associate Counsel - Commercial, you will work on a wide range of commercial contracting needs for PSEG's various businesses.
  • This position will handle all phases of commercial transactions: negotiation, drafting, execution and interpretation and dispute resolution (in coordination with the Litigation team).  
  • Counsel will be expected to work closely with project teams as needed.  
  • A key aspect of this position is a demonstrated ability to effectively negotiate complex commercial agreements.  
  • The position is highly collaborative with a group of other commercial lawyers handling a variety of commercial contracting needs supporting provision of electric and gas service and nuclear plant operations.  

As Associate Counsel-Commercial you will be responsible to:

  • Draft and negotiate commercial agreements to secure favorable terms for PSEG.  
  • Agreements include: (i) equipment/material purchase agreements, (ii) construction agreements, (iii) IT outsourcing, licensing and Software as a Service (SAAS) agreements, (iv) HR and benefits related agreements, (v) professional services agreements such as for engineering services, (vi) partnership and joint venture agreements and (vii) energy trading and management agreements.
  • Administration and resolution of legal issues arising in existing commercial relationships, such as change orders, and from time to time in collaboration with our internal litigation team incoming and outgoing pre-litigation claims; and support litigation team on any litigation or mediation on commercial matters.
  • Review contracts per mandatory contract review process and provide practical, risk-based advice and counsel to business teams.
  • Support continuous improvement and updating of form agreements.
  • Prioritize and manage simultaneous legal matters under deadline pressure.
  • Work extensive hours when necessary to complete projects in a timely manner.
     

Job Specific Qualifications (Required)

  • Juris Doctorate from an accredited law school; strong academic background
  • Minimum of 7 years of professional experience in negotiating commercial contracts
  • Licensed to practice law in New Jersey or other relevant jurisdictions with ability to become licensed (including limited in-house license) in New Jersey
  • Certifications: BAR Licensed Attorney

What PSEG employees say

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About PSEG

Sourced by ZipRecruiter

This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.

Industry

Clean energy services

Company size

10,000+ Employees

Headquarters location

Newark, NJ, US

Year founded

1903

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