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Resolution Associate Jobs in Nevada (NOW HIRING)

Foot Locker

Problem Resolution - 3rd Shift

Sparks, NV · On-site

$21/hr

The Problem Resolution associate handles problem cartons, customer returns, data entry, and non-standard receipts within the warehouse. They are also responsible for ensuring all cartons/inventory ...

Foot Locker

Problem Resolution - 3rd Shift

Sparks, NV · On-site

$21/hr

The Problem Resolution associate handles problem cartons, customer returns, data entry, and non-standard receipts within the warehouse. They are also responsible for ensuring all cartons/inventory ...

Foot Locker

Problem Resolution - 3rd Shift

Sparks, NV · On-site

$21/hr

The Problem Resolution associate handles problem cartons, customer returns, data entry, and non-standard receipts within the warehouse. They are also responsible for ensuring all cartons/inventory ...

Hackajob

Customer Experience Associate

Reno, NV · On-site

$16.50 - $22/hr

Customer Experience Associate (CEA I) The Customer Experience Associate (CEA I) is responsible for ... Provide consistent updates to clients through resolution Case Management & Execution * Manage ...

Hamilton

Warehouse Associate (Temp)

Reno, NV · On-site

$16 - $19/hr

Warehouse Associate The Warehouse Associate is responsible for general warehouse tasks including ... resolution. Demonstrated ability to assist others in completing work assignments. Capable of ...

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Resolution Associate information

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, you typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience in customer service or dispute resolution. Entry-level roles often require familiarity with case management software and the ability to handle sensitive information. Gaining relevant certifications or training in conflict resolution can improve job prospects.

What are the most commonly searched types of Resolution jobs in Nevada?

The most popular types of Resolution jobs in Nevada are:

Resolution Associate jobs near you

Problem Resolution - 3rd Shift

Foot Locker

Sparks, NV • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Foot Locker rating

6.3

Company rating: 6.3 out of 10

Based on 213 frontline employees who took The Breakroom Quiz

45th of 104 rated fashion retailers

Job description

Overview
Great brands reflect culture. The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.
As part of the DICK'S Sporting Goods family, you're backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We're looking for great people who want to influence culture and the generation that is shaping what's next.
Whether you're building strategy, shaping innovations, or creating unforgettable customer moments, you'll contribute to decisions and experiences that define our brands' impact in the communities we serve.
Come change the game with us. Apply today!
The Problem Resolution associate handles problem cartons, customer returns, data entry, and non-standard receipts within the warehouse. They are also responsible for ensuring all cartons/inventory are correct and accurate in a timely manner.
3rd Shift: Sunday-Thursday 11pm-7:30am
If a current team member referred you, please select the link that was sent to you from the team member and apply using that link to be eligible for the referral bonus.
Responsibilities
  • Accurately use and operate an RF scanning device, Microsoft Surface/Computer/Beumer PC interface, and SCI to identify problems and fix errors
  • Recognize and communicate reoccurring issues to Lead, Utility, and/or Supervisor, including monitoring for increase of problem cartons
  • Put away overages, fix inventory discrepancies, and cycle count Speed Cell locations
  • Prioritize tasks in order to complete goals within set time limits
  • Use knowledge about Divisions, SKUs, and sizes to complete assigned tasks
  • Use knowledge about PO, PPC, and product description to complete assigned tasks
  • Properly follow company and OSHA safety procedures
  • Follow daily procedures and protocols as set forth in job orientations and trainings
  • All other duties as assigned

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodation.
  • Required to stand (stationary position) during scheduled hours. Hours usually include weekends, evenings and holidays in conjunction with labor regulations.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • While performing the duties of this job the employee is regularly required to communicate using various methods.
  • Kneeling, stooping, using stairs, reaching, pulling and moving weights of 0-25 pounds constantly and 25-40 pounds occasionally and over 40 pounds seldomly with or without assistance as needed.
  • Ability to move up to 40 pounds at least 25 feet in distance occasionally with assistance as needed.
  • Based on business necessity associates may be required to temporarily work in other locations that require different physical demands.

Work Environment:
This position works in a warehouse setting, with limited outdoor exposure during the workday. This role routinely uses standard warehouse equipment such as hand trucks, box cutters, RF scanner, and tape dispensers. Based on business necessity, associates may be required to temporarily work in other locations that require different physical demands.
Qualifications
  • High School Diploma or GED
  • 6+ months of previous experience in a warehouse facility (strongly preferred)
  • Able to work in a fast-paced environment
  • Ability to read, write, conduct business-related mathematics, and analyze data as required
  • Basic proficiency in speaking and understanding English* to comprehend safety instructions, participate in safety drills and effectively communicate in case of emergencies.
    *This requirement is critical to maintain a safe working environment for all employees. It is not a requirement of Foot Locker that employees speak English only while at work.

#LI-AF1
Benefits
Base rate paid bi-weekly: $21.00 / hr
Shift incentive: $1.25 per hours worked
Sneakers are just the beginning:
• Foot Locker employee discount: 30% off in-store and online
• Paid Time Off
• Medical, Dental, and Vision Coverage
• Flexible Spending Account
• 401(k) with company match & Roth option
• Life Insurance
• Climate Controlled Environment
• Development and Advancement Opportunities
• Education Reimbursement Program
• And so much more!

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