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Resident Services Associate Jobs in Chicago, IL (NOW HIRING)

Encore Village

Resident Success Liaison

Schaumburg, IL · On-site

$70K/yr

Carry out assigned resident service and operational support functions under the direction of the ... Associate or Bachelor's Degree preferred in hospitality, communications, business administration ...

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All JobsResident Services Associate JobsResident Services Associate Jobs in Chicago, IL

Resident Services Associate information

See Chicago, IL salary details

$11

$16

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How much do resident services associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for resident services associate in Chicago, IL is $16.31, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $17.84 per hour, depending on experience, location, and employer.

What is a resident services associate?

Resident Services Associates are professionals who support residents in apartment complexes, senior living communities, or other residential facilities. Their responsibilities often include responding to residents' needs, coordinating community events, handling administrative tasks, and ensuring a positive living environment. They serve as a key point of contact between residents and management, helping to address concerns and facilitate communication. This role requires excellent customer service, organizational skills, and a genuine interest in improving residents' quality of life.

What are the key skills and qualifications needed to thrive as a resident services associate, and why are they important?

To thrive as a Resident Services Associate, you need strong customer service skills, organizational abilities, and experience in property management or hospitality, often supported by a high school diploma or equivalent. Familiarity with property management software, scheduling tools, and basic office systems is typically required. Exceptional communication, conflict resolution, and problem-solving abilities help you stand out in this role. These skills are essential for ensuring resident satisfaction, efficient operations, and the smooth handling of inquiries or issues within a residential community.

What are some common challenges resident services associates face when supporting residents, and how can they effectively handle them?

Resident Services Associates often encounter challenges such as managing multiple resident concerns simultaneously, addressing urgent maintenance requests, and balancing administrative duties with face-to-face service. Effective communication and strong organizational skills are essential for prioritizing tasks and ensuring residents feel heard and supported. Building rapport with residents and collaborating closely with property management and maintenance teams can help resolve issues efficiently and foster a positive living environment.

What is the difference between Resident Services Associate vs Leasing Consultant?

AspectResident Services AssociateLeasing Consultant
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales or customer service experience
Work EnvironmentOn-site at residential communities, assisting residentsOn-site at leasing offices, engaging with prospective tenants
Employer & Industry UsageProperty management companies, apartment complexesReal estate firms, property management companies
Common Search & ComparisonResident Services Associate vs Leasing Consultant

The Resident Services Associate primarily focuses on assisting current residents with their needs and maintaining community satisfaction, while the Leasing Consultant concentrates on marketing properties and securing new tenants. Both roles require customer service skills and are vital in property management but differ in their main responsibilities and interactions.

What are the most commonly searched types of Resident Services jobs in Chicago, IL?

The most popular types of Resident Services jobs in Chicago, IL are:

What are popular job titles related to Resident Services Associate jobs in Chicago, IL?

For Resident Services Associate jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Resident Services Associate jobs in Chicago, IL look for?

The top searched job categories for Resident Services Associate jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Resident Services Associate jobs?

Cities near Chicago, IL with the most Resident Services Associate job openings:

Resident Services Associate jobs near you
Infographic showing various Resident Services Associate job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,921 per year, or $16.3 per hour.

Resident Services Manager

Marquette Management

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Hiring Immediately!!!

At Marquette Management, we believe the resident experience is everything. We are seeking a Resident Services Manager to join our team at Pavilion Apartments in Chicago, IL, a thriving 1,115-unit community where the city and suburbs meet. This individual will serve as the front-line owner of the resident experience, providing responsive service, proactive communication, and thoughtful follow-through that builds trust, drives retention, and protects occupancy.

The Resident Services Manager partners closely with the Property Manager, Leasing Team, Maintenance Team, and Resident Services Team to drive renewal performance, reduce resident turnover, enhance resident engagement, and support the communitys financial goals. This role combines leadership, customer service, relationship management, revenue awareness, and operational execution to create a resident experience that encourages lease renewals and strengthens community culture.

Job Accountabilities

Lease Renewals & Retention

Own the renewal process and achieve community retention goals.

Resident Services Leadership

Lead the Resident Services function to deliver an exceptional resident experience, strengthen resident relationships, increase resident satisfaction, and support occupancy and retention goals.

Resident Experience & Community Engagement

Create an environment where residents feel valued, connected, and supported.

Occupancy & Revenue Performance

Support property performance through increased resident retention and reduced turnover.

Leadership & Team Development

Serve as a member of the community leadership team and contribute to the overall success of the property.

Qualifications

Education & Experience

  • High school diploma or equivalent required.
  • Associate or bachelors degree preferred.
  • Minimum of two to three years of property management, leasing, resident services, hospitality, customer service, or related experience.
  • Previous supervisory experience preferred.
  • Experience using Yardi or similar property management software preferred.

Skills & Abilities

  • Strong leadership and coaching abilities.
  • Exceptional customer service skills.
  • Excellent communication and relationship-building capabilities.
  • Strong organizational and time-management skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong problem-solving and conflict-resolution skills.
  • Working knowledge of Microsoft Office applications.

Key Success Measures

  • Renewal conversion rate
  • Resident retention rate
  • Online reputation score
  • Resident event participation
  • Escalated issue resolution rate
  • Team engagement and development
  • Turnover reduction
  • Revenue retained through renewals

What's in it for you?

  • Exciting and challenging career for talented people seeking growth and commitment
  • Exceptional training programs
  • 401K + Matching
  • Medical, Dental and Vision insurance, STD, Life Insurance
  • 13 Paid Time Off Holidays/Community Service Day/Cultural Diversity Day
  • Starting salary range $59,000-$62,000 based on experience
  • 10% Bonus based on base salary, subject to performance, paid quarterly

We believe in equity. We celebrate the unique backgrounds and lived experiences of our employees. We value the differences that continue to make us the most authentic versions of ourselves in our professional and personal lives. We strive to provide a safe and supportive environment where people from all walks of life can thrive, making us the best place to work, live, and invest.

Text resmanager at 847-750-5666 to start a career with Marquette. Come join Marquette's environment of excitement, personal fulfillment, and unique culture!

We want employees that will work WITH US, NOT FOR US.

Apply