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Resident Services Assistant Jobs in Michigan (NOW HIRING)

MediLodge

Social Services Assistant

Howell, MI · On-site

Social Services Assistant Facility: MediLodge of Howell We invite you to apply and be part of a ... At the end of each day, knowing that you've made a meaningful impact in the lives of our residents ...

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MediLodge

Social Services Assistant

Montrose, MI · On-site

Social Services Assistant Facility: MediLodge of Montrose We invite you to apply and be part of a ... At the end of each day, knowing that you've made a meaningful impact in the lives of our residents ...

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Resident Services Assistant information

What is a resident services assistant?

Resident Services Assistants are professionals who support the daily needs of residents in facilities such as assisted living communities, nursing homes, or other residential care settings. Their duties often include helping residents with activities of daily living, organizing recreational activities, providing companionship, and assisting with basic housekeeping tasks. They play a vital role in enhancing the quality of life for residents by promoting a safe, comfortable, and socially engaging environment. Resident Services Assistants work closely with healthcare staff and families to ensure that residents' needs are met and that they feel supported in their living environment.

What are the key skills and qualifications needed to thrive as a resident services assistant, and why are they important?

To thrive as a Resident Services Assistant, you generally need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with property management software, scheduling tools, and basic office equipment is often required. Excellent interpersonal skills, patience, and a customer service mindset help you build positive relationships with residents and colleagues. These qualities are crucial for efficiently supporting resident needs, ensuring smooth daily operations, and fostering a welcoming community environment.

What are some common challenges faced by resident services assistants, and how are they typically addressed?

Resident Services Assistants often encounter challenges such as managing diverse resident needs, handling difficult situations with empathy, and balancing administrative tasks with direct support. Successful professionals in this role develop strong communication and problem-solving skills to address concerns efficiently and maintain a positive environment. Regular training, teamwork, and support from supervisors help Resident Services Assistants navigate these challenges and ensure high-quality service for residents.

What is the difference between Resident Services Assistant vs Leasing Consultant?

AspectResident Services AssistantLeasing Consultant
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales or customer service experience
Work EnvironmentProperty management, assisting residents, handling inquiriesLeasing offices, showing units, processing applications
Employer & IndustryProperty management companies, apartment complexesReal estate firms, property management companies
Common Search & ComparisonResident Services Assistant vs Leasing Consultant

The Resident Services Assistant primarily focuses on supporting residents, handling inquiries, and providing customer service within property management. In contrast, a Leasing Consultant emphasizes marketing, showing units, and closing lease agreements. While both roles require customer service skills and work in property management, their core responsibilities differ, making each role suited to different career interests within the industry.

What are the most commonly searched types of Resident Services jobs in Michigan?

The most popular types of Resident Services jobs in Michigan are:

What cities in Michigan are hiring for Resident Services Assistant jobs?

Cities in Michigan with the most Resident Services Assistant job openings:

Resident Services Assistant jobs near you
Infographic showing various Resident Services Assistant job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Resident Support Aide -- All Shifts

Grand Pines Assisted Living Center

Grand Haven, MI

$15.50 - $18.25/hr

Full-time, Part-time, Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Key responsibilities

  • Assist residents with Activities of Daily Living (ADLs) such as bathing, toileting, dressing, eating, and mobility.

  • Respond promptly to resident requests for assistance and communicate observed changes in residents' physical, emotional, or cognitive conditions.

  • Follow care plans, infection control protocols, and document resident care and condition changes as directed.

Job description

Resident Services Assistant (RSA) / CNA

No Mandations

Pay

  • $15.50–$18.25 per hour

  • Pay based on experience and certification

Benefits

  • Health, dental, and vision insurance available as outlined in the Employee Handbook

  • Basic life and AD&D insurance provided at no cost to the employee

  • Flexible Spending Account (FSA)

  • Paid Time Off (PTO)

  • Eligible for a 2% wage increase after 90 days with a satisfactory review

  • Annual merit increases based on performance evaluations

  • After one year of employment, eligible to participate in the 401(k) retirement savings program

  • Additional benefits as outlined in the Employee Handbook

Shifts Available

  • 1st Shift: 6:00am–2:30pm

  • 2nd Shift: 2:00pm–10:30pm

  • 3rd Shift: 10:00pm–6:30am

Full-time and Part-time positions available

Position Purpose

The Resident Services Assistant (RSA) assures that all aspects of each resident’s personal care and service plan are implemented while treating residents with dignity and respect. This position supports residents in maintaining independence and the highest possible level of self-sufficiency.

Qualifications

  • Empathetic and positive attitude toward caring for older adults

  • CNA, CENA, Home Health Aide, or related experience preferred

  • Ability to read, write, and follow directions in English

  • Emotional maturity and ability to meet the physical and mental demands of the position

  • Minimum age of 17 years

  • Ability to perform essential functions of the position

  • Ability to pass state-mandated criminal background screening and random drug testing

Essential Functions

  • Provide care and customer service in accordance with individual care and service plans

  • Assist residents with Activities of Daily Living (ADLs), including:

    • Bathing and showering

    • Toileting and hygiene

    • Dressing and undressing

    • Eating

    • Ambulation, mobility, and transfers

  • Assist residents in attending meals and life enrichment activities

  • Encourage residents to maintain the highest level of independence possible

  • Respond promptly to resident requests for assistance, including call lights

  • Properly use assistive and adaptive devices as specified in care plans and policies, including:

    • Gait belts, slide boards, sit-to-stand devices, Hoyer lifts, bath chairs

    • CAMEL system, walkie-talkies, tablets

  • Observe residents for changes in physical, emotional, cognitive, or behavioral condition

  • Communicate and document resident care and observed changes as directed

  • Comply with infection control protocols and life safety policies

  • Complete documentation as required

General Responsibilities

  • Treat all residents with dignity, respect, and compassion

  • Serve as a goodwill ambassador for the assisted living center

  • Report to work on time and as scheduled

  • Work cooperatively with coworkers, supervisors, and other staff

  • Comply with Resident Rights and HIPAA privacy rules

  • Follow Employee Handbook guidelines, universal precautions, and infection control practices

  • Notify a supervisor if unsure of any practice before performing it

Physical and Mental Requirements

  • Ability to walk and stand for extended periods on hard surfaces

  • Ability to bend, stoop, twist, squat, kneel, push, pull, reach, and stretch

  • Ability to lift up to 50 pounds

  • Ability to assist residents with showers, toileting, transfers, and all aspects of personal care

  • Ability to communicate verbally and in writing in English

  • Ability to comprehend written and verbal instructions

  • Emotional stability to appropriately handle resident care needs, including chronic illness, challenging behaviors, dementia-related issues, and end-of-life care

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