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Resident Service Desk Jobs (NOW HIRING)

Service Desk Agent

Dallas, TX · On-site

$16.75 - $21.50/hr

Service Desk Agent Location: Dallas, TX (Onsite) Job Type: Contract Duration: 6 Months Job Overview ... Serve as the first point of contact for resident and public inquiries via phone, email, or chat

Resident Service Coordinator

Los Angeles, CA · On-site

$21 - $27/hr

... of resident service requests in line with the company's standards Education and Experience ... May be required to sit for extended periods of time while working at a desk * May be required to ...

... of resident service requests in line with the company's standards Education and Experience ... May be required to sit for extended periods of time while working at a desk * May be required to ...

Resident Service Coordinator

Los Angeles, CA · On-site

$21 - $27/hr

... of resident service requests in line with the company's standards * Associate's degree or ... May be required to sit for extended periods of time while working at a desk * May be required to ...

Service Desk Agent

Dallas, TX · On-site

$16.75 - $21.50/hr

Role: Service Desk Agent Location: Dallas, TX (Onsite Role) Contract Role Duration: 6 Months Job ... Serve as the first point of contact for resident/public inquiries via phone, email, or chat.

This role supervises Life Enrichment staff, Resident Services staff, and Front Desk staff and ensures smooth daily operations that support resident safety, engagement, access to care, and a welcoming ...

... service desk team at J - 53, NH - 156, Camp Allen or Newport News locations ... Assists residents with general needs, assists with leasing and placements tasks, move-in, move-out ...

... service desk team at J - 53, NH - 156, Camp Allen or Newport News locations ... Assists residents with general needs, assists with leasing and placements tasks, move-in, move-out ...

Service Desk Intern

Chelsea, MA · Hybrid

$16.25 - $21.75/hr

... residents, business owners and visitors to the Commonwealth of Massachusetts. The EOTSS Service Desk Team is responsible for creating, troubleshooting, escalating, and following-up on incidents and ...

Showing results 21-40

Resident Service Desk information

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How much do resident service desk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for resident service desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are popular job titles related to Resident Service Desk jobs?

For Resident Service Desk jobs, the most frequently searched job titles are:

Service Desk Agent

Dallas, TX • On-site

Inficare Technologies
Recruiting and Staffing Services • 51 - 200 employees

$16.75 - $21.50/hr

Contractor

Re-posted 11 days ago


Job description

Job Title: Service Desk Agent
Location: Dallas, TX (Onsite)
Job Type: Contract
Duration: 6 Months
Job Overview
Our client is seeking experienced, customer-focused Service Desk Agents to join a flexible and collaborative support team serving a critical public sector department. This is a high-impact, front-line role providing responsive, empathetic, and technically informed assistance to residents and internal users. Ideal for individuals who are adaptable, tech-savvy, and committed to delivering service excellence during a major transition phase.
Key Responsibilities
  • Serve as the first point of contact for resident and public inquiries via phone, email, or chat
  • Accurately log and categorize queries using Salesforce, Jira, or equivalent ticketing systems
  • Collaborate with internal technical teams to triage issues and provide timely resolutions
  • Proactively minimize hold times and ensure a smooth experience for callers
  • Identify cases for escalation or follow-up, ensuring no query goes unresolved
  • Maintain clear documentation of all interactions and support activities
  • Help reduce call abandonment rates through process awareness
  • Stay current on evolving tools, systems, and internal workflows
Required Skills
  • Experience in a customer-facing technical support or contact center role
  • Working knowledge of Salesforce, Jira, or similar CRM/ticketing platforms
  • Strong communication, active listening, and troubleshooting skills
  • Ability to thrive in a fast-paced, high-volume support environment
  • Strong ownership mindset and adaptability to changing support demands
Preferred Skills
  • Experience supporting government or public-sector entities
  • Familiarity with ITIL, SLAs, and service desk processes
  • Ability to support flexible engagement models including ramp-up/ramp-down scenarios
Location & Work Model
Dallas, TX - Onsite
Engagement Details
6-month contract engagement.