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Resident Relations Manager Jobs in Washington (NOW HIRING)

UDR

Resident Services Manager 2

Washington, DC · On-site

Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations. SUPERVISION RECEIVED: Reports directly ...

UDR, Inc.

Resident Services Manager 2

Washington, DC · On-site

Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations. SUPERVISION RECEIVED: Reports directly ...

UDR

Resident Services Manager 2

Washington, DC · On-site

Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations. SUPERVISION RECEIVED: Reports directly ...

UDR Inc

Resident Services Manager 2

Washington, DC · On-site

Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations. SUPERVISION RECEIVED: Reports directly ...

UDR Inc

Resident Services Manager 2

Washington, DC · On-site

Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations. SUPERVISION RECEIVED: Reports directly ...

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Resident Relations Manager information

What is a resident relations manager?

Resident Relations Managers are professionals responsible for fostering positive relationships between residents and property management in apartment complexes, residential communities, or assisted living facilities. They address resident concerns, coordinate community events, handle complaints, and work to ensure a high level of resident satisfaction. Their role often involves communication, conflict resolution, and collaboration with maintenance and management teams to enhance the living experience for all residents.

How does a resident relations manager typically collaborate with other departments within a residential community?

A Resident Relations Manager works closely with maintenance, leasing, and property management teams to ensure residents’ needs are met efficiently. They often act as a liaison, communicating resident feedback and coordinating with maintenance to resolve issues quickly. Regular meetings with leasing staff help address occupancy concerns, while collaboration with property managers ensures community policies are upheld. This teamwork fosters a positive living environment and strengthens resident satisfaction.

What are the key skills and qualifications needed to thrive as a resident relations manager, and why are they important?

To thrive as a Resident Relations Manager, you need strong customer service skills, property management knowledge, and often a background in hospitality or real estate. Familiarity with property management software, CRM systems, and relevant certifications such as Certified Apartment Manager (CAM) are typically required. Exceptional communication, conflict resolution, and organizational skills help you build positive relationships and address resident concerns effectively. These skills and qualifications are crucial for ensuring resident satisfaction, retention, and smooth community operations.

What is the difference between Resident Relations Manager vs Leasing Consultant?

AspectResident Relations ManagerLeasing Consultant
Primary FocusMaintaining resident satisfaction and community engagementMarketing and leasing available units
Required CredentialsCustomer service experience, knowledge of property managementSales skills, leasing experience, knowledge of property features
Work EnvironmentResident interactions, community events, management oversightTouring units, processing applications, sales

The Resident Relations Manager focuses on building strong relationships with residents and ensuring their satisfaction, while the Leasing Consultant primarily handles marketing and leasing units. Both roles require customer service skills and knowledge of property management, but their daily tasks and objectives differ significantly.

How much do resident relations managers make in the US?

Resident Relations Managers in the US typically earn between $45,000 and $70,000 annually, with the median salary around $55,000. Compensation varies based on location, experience, and the size of the property or organization, and the role often requires strong communication and customer service skills.

What cities in Washington are hiring for Resident Relations Manager jobs?

Cities in Washington with the most Resident Relations Manager job openings:

Resident Relations Manager jobs near you

Resident Relations Coordinator

Southern Management Companies, LLC.

Silver Spring, MD • On-site

Full-time

Re-posted 8 days ago

Job description

Duties and Responsibilities

  • Establish and achieve specific goals for reducing turnover rates including promoting longer lengths of residency
  • Continued development and implementation of a proactive Annual Customer Care Plan
  • Assist Property Manager with the quality assurance and resident satisfaction including handling resident concerns/requests
  • Develop and maintain a positive and useful relationship with the local government and community organizations
  • Assist in Overseeing the efficient professional flow of clerical duties and procedures in the office
  • Assist in all emergency situations
  • Prepare the monthly newsletter
  • Contact and meet with the residents that have given notice
  • Conducts move-in orientations
  • Maintain, coordinate, and document community room reservations and satisfaction
  • Contribute to the team's effort by accomplishing tasks and assisting with projects as needed
  • Perform various other duties as assigned by Property Manager and/or Supervisor

Skills Required

  • Ability to keep accurate and neat records, meet deadlines, and perform simultaneous multiple tasks
  • Strong verbal and written communication skills. Ability to cooperatively maintain positive relations with SMC management, residents, fellow team members, the public and local government and community organizations
  • Exceptional interpersonal skills, self-motivational skills, and organizational skills
  • Ability to handle stress, pressure, and emergency situations with poise and sensitivity
  • Working knowledge with MicrosoftA Office 2000
  • Proficient use of Yardi as it relates to job responsibilities within 60 days of training
  • Effective problem solving skills
  • Excellent customer service and sales skills
  • Must be goal oriented with regards to management objectives
  • Southern Difference Institute Graduate or attendee

Key Performance Indicators

  • Exhibits the following performance expectations:

oTeamwork

oDependability a

oCommunication

oUnderstands Role, Responsibilities and Job Skills

oTime Management and Planning

oQuality of Work

oSafety

  • Turnover percentage rates decrease or maintain in accordance with goals/budget
  • Expenses meet or are less than budget for resident retention, other marketing, and recreational/social line item expenses
  • Increase resident involvement in community activities
  • Successful implementation of the Annual Customer Care Plan

Organizational Awareness / Civic Social Responsibility

  • Have and embrace a thorough understanding and knowledge of Southern Management Corporation's Strategic Foundation -- it's Mission, Vision, and Values. Promote awareness of how work performance has an impact on community, hospitality, commercial and corporate team measures, as well as Southern Management Corporation as a whole
  • Promote Southern Management Corporation's Strategic Foundation and ensures goals are aligned with the company's Mission, Vision, and Values; taking innovative approaches to foster performance excellence and continuous improvement
  • Communicate, encourage and support social responsibility and participation in company events and special projects which impact the greater community, region, state or cause
  • Act as a positive role model of organizational awareness by promoting the success of Southern Management Corporation and its diverse communities, hotels, and office buildings
  • Understands how the STARcard measurements are considered Key Performance Indicators of the organization's Strategic Objectives

Must have a high school diploma or GED with a minimum of ( 3 ) years experience as a leasing professional, administrative assistant, or bookkeeper in property management, real estate or related discipline

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