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Resident Relations Manager Jobs in Florida (NOW HIRING)

Magnet Defense

PR Manager

Miami, FL

We are seeking a highly motivated, enthusiastic, visionary, and experienced PR Manager with a ... lawful permanent resident of the US, protected individual as defined by 8 USC 1324b(a)(3), or ...

Amh

Senior Resident Manager

Jacksonville, FL · On-site

$71K - $89K/yr

The Senior Resident Manager provides leadership and oversight for resident relations and the day-to-day operations of residential single-family homes within a District. This role ensures the ...

Asset Living

Part Time Resident Advisor

Tallahassee, FL · On-site

$15.50 - $17.75/hr

Resident Relations Management * Develop and plan academic-related services/programs in collaboration with faculty, staff, and residents. * Coordinate Monthly newsletters and implement educational ...

Asset Living

Part Time Resident Advisor

Tallahassee, FL · On-site

$14 - $16.25/hr

Resident Relations Management * Develop and plan academic-related services/programs in collaboration with faculty, staff, and residents. * Coordinate Monthly newsletters and implement educational ...

RPM Living

Resident Services Coordinator

Fort Lauderdale, FL · On-site

$19 - $24.75/hr

Position Summary The Resident Services Coordinator assists the Community Manager in overseeing the day-to-day operations of an apartment community, or communities, with resident relations issues ...

RPM Living

Resident Services Coordinator

Fort Lauderdale, FL · On-site

$19 - $24.75/hr

Position Summary The Resident Services Coordinator assists the Community Manager in overseeing the day-to-day operations of an apartment community, or communities, with resident relations issues ...

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How much do resident relations manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for resident relations manager in Florida is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $20.29 per hour, depending on experience, location, and employer.

What is a resident relations manager?

Resident Relations Managers are professionals responsible for fostering positive relationships between residents and property management in apartment complexes, residential communities, or assisted living facilities. They address resident concerns, coordinate community events, handle complaints, and work to ensure a high level of resident satisfaction. Their role often involves communication, conflict resolution, and collaboration with maintenance and management teams to enhance the living experience for all residents.

How does a resident relations manager typically collaborate with other departments within a residential community?

A Resident Relations Manager works closely with maintenance, leasing, and property management teams to ensure residents’ needs are met efficiently. They often act as a liaison, communicating resident feedback and coordinating with maintenance to resolve issues quickly. Regular meetings with leasing staff help address occupancy concerns, while collaboration with property managers ensures community policies are upheld. This teamwork fosters a positive living environment and strengthens resident satisfaction.

What is the difference between Resident Relations Manager vs Leasing Consultant?

AspectResident Relations ManagerLeasing Consultant
Primary FocusMaintaining resident satisfaction and community engagementMarketing and leasing available units
Required CredentialsCustomer service experience, knowledge of property managementSales skills, leasing experience, knowledge of property features
Work EnvironmentResident interactions, community events, management oversightTouring units, processing applications, sales

The Resident Relations Manager focuses on building strong relationships with residents and ensuring their satisfaction, while the Leasing Consultant primarily handles marketing and leasing units. Both roles require customer service skills and knowledge of property management, but their daily tasks and objectives differ significantly.

What are the key skills and qualifications needed to thrive as a resident relations manager, and why are they important?

To thrive as a Resident Relations Manager, you need strong customer service skills, property management knowledge, and often a background in hospitality or real estate. Familiarity with property management software, CRM systems, and relevant certifications such as Certified Apartment Manager (CAM) are typically required. Exceptional communication, conflict resolution, and organizational skills help you build positive relationships and address resident concerns effectively. These skills and qualifications are crucial for ensuring resident satisfaction, retention, and smooth community operations.
What are the most commonly searched types of Resident Relations jobs in Florida? The most popular types of Resident Relations jobs in Florida are:
What cities in Florida are hiring for Resident Relations Manager jobs? Cities in Florida with the most Resident Relations Manager job openings:
Resident Relations Manager jobs near you

Resident Relations Coordinator

VSL Employee Co LLC

Hudson, FL

$15.75 - $20.25/hr

Full-time

Posted 6 days ago

Job description

Join Our Team at Vitality Living as a Resident Relations Coordinator at our Vitality Living communities in Hudson!

At Vitality Living, we are more than just a place of work; we are a vibrant community dedicated to creating meaningful experiences for our residents, families, and team members. At Vitality, everyone is not only encouraged to be themselves but celebrated for it! Join us today and bring your individuality along!

This shared position oversees the complete Assisted Living resident onboarding experience from deposit through the first 60 days after move-in (for our Vitality Living Hudson and our Vitality Living Baypoint Village communities.

The Resident Relations Coordinator partners with Sales, Nursing, Operations, and Department Leaders to ensure every resident and family experiences a seamless transition, consistent communication, and exceptional hospitality. The first 30 days are the highest-touch period, followed by continued engagement through Day 60. This role supports Assisted Living residents only.

PRIMARY RESPONSIBILITIES:

  • Assume ownership of the move-in process immediately upon receipt of deposit.
  • Coordinate all admission paperwork, assessments, Vital Connections meetings, and move-in readiness.
  • Maintain a complete move-in binder and onboarding checklist for every resident. (Vital Connections Checklist)
  • Serve as the primary liaison between Sales, Nursing, Operations, residents, and families.
  • Track all onboarding milestones and provide leadership updates.

60-Day Resident Onboarding Program

Days 1–7: Critical Settling-In Period

  • Welcome visit on move-in day and daily resident check-ins.
  • Provide two proactive family touchpoints with updates.
  • Introduce each resident to 2–3 residents with similar interests.
  • Verify apartment readiness including internet, cable/TV, phone (if applicable), and maintenance items.
  • Coordinate department leader welcome visits and document all follow-up needs.

Days 8–30

  • Conduct weekly resident check-ins and document outcomes.
  • Provide family updates as appropriate.
  • Encourage participation in activities and dining.
  • Ensure department leaders complete scheduled follow-ups.
  • Identify and resolve concerns after they escalate.

Days 31–60

  • Conduct bi-weekly resident check-ins.
  • Continue family communication when appropriate.
  • Confirm resident engagement and satisfaction.
  • Complete a formal 60-day satisfaction review.
  • Transition resident to ongoing community engagement.

Operational Coordination

When multiple move-ins occur on the same day, the Resident Relations Coordinator will maintain oversight of the onboarding process while coordinating with the Executive Director to assign department leaders to support onboarding tasks. The Executive Director will determine support assignments to ensure every resident receives the same exceptional experience.

Success Measures

  • 100% completion of onboarding checklist and required touchpoints.
  • Consistent 60-day onboarding experience for every resident.
  • Improved resident and family satisfaction.
  • Support increased resident retention through proactive engagement.

SKILLS and QUALIFICATIONS:

  • Experience in senior living, hospitality, admissions, healthcare, or customer service preferred.
  • Excellent organizational, communication, and project management skills.
  • Ability to manage multiple priorities across two communities.
  • High attention to detail and professionalism.

Some of our benefits include:

  • Medical, Dental, and Vision Insurance
  • Generous PTO Plan
  • Monthly and quarterly perfect attendance bonuses
  • 401k

Job Details:

  • Full-Time

Vitality Living is an equal opportunity employer where you can Be You, Be Vibrant, and Belong.