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Resident Experience Manager Jobs in Washington (NOW HIRING)

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Resident Manager

Fort George G Meade, MD · On-site

$85 - $95/hr

Your wellbeing is not just a priority, it's at the heart of the Corvias employment experience. Who ... The Resident Manager is responsible for designing and implementing operational and administrative ...

Posted today

Urby

Resident Coordinator

Washington, DC · On-site

$22/hr

Communicate feedback and ideas with the property management team to keep improving resident experience. Attributes * Strong interpersonal and communication skills * Ability to communicate in English ...

Urby

Resident Coordinator

Washington, DC · On-site

$22/hr

Communicate feedback and ideas with the property management team to keep improving resident experience. Attributes * Strong interpersonal and communication skills * Ability to communicate in English ...

Urby

Resident Coordinator

Washington, DC · On-site

$22/hr

Communicate feedback and ideas with the property management team to keep improving resident experience. Attributes * Strong interpersonal and communication skills * Ability to communicate in English ...

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How much do resident experience manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for resident experience manager in Washington is $26.37, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $29.66 per hour, depending on experience, location, and employer.

What is a resident experience manager?

Resident Experience Managers are professionals responsible for ensuring a positive and engaging living environment within residential communities, such as apartment complexes or senior living facilities. They focus on enhancing residents’ satisfaction by organizing events, addressing concerns, and improving communication between residents and management. Their goal is to build a sense of community, resolve issues promptly, and help retain residents by delivering exceptional service. These managers often collaborate with maintenance, leasing, and administrative teams to create a welcoming atmosphere.

How does a resident experience manager typically collaborate with other departments to enhance resident satisfaction?

Resident Experience Managers regularly work with teams such as maintenance, leasing, and property management to address resident concerns and improve overall satisfaction. They act as a liaison, ensuring that resident feedback is communicated and acted upon by relevant departments. This collaboration often involves coordinating community events, resolving service requests efficiently, and developing initiatives that foster a positive living environment. Strong communication and relationship-building skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a resident experience manager, and why are they important?

To thrive as a Resident Experience Manager, you need expertise in property management, customer service, and conflict resolution, often supported by a degree in hospitality, business, or a related field. Familiarity with property management software, CRM systems, and sometimes certifications like Certified Apartment Manager (CAM) are commonly required. Exceptional interpersonal communication, problem-solving, and organizational skills help you build strong relationships and address resident needs proactively. These skills are vital for maintaining high resident satisfaction, minimizing turnover, and ensuring smooth community operations.

What is the difference between Resident Experience Manager vs Leasing Consultant?

AspectResident Experience ManagerLeasing Consultant
CredentialsCustomer service skills, property management knowledgeSales skills, leasing certifications
Work EnvironmentResident relations, community events, property managementApartment tours, leasing negotiations, client interactions
Employer & Industry UsageProperty management companies, multifamily communitiesApartment communities, leasing offices
Search & Comparison IntentCustomer experience, resident retentionApartment leasing, rental process

The Resident Experience Manager focuses on enhancing resident satisfaction and community engagement, while the Leasing Consultant primarily handles leasing processes and new tenant acquisition. Both roles require strong communication skills and industry knowledge but differ in their core responsibilities and daily tasks.

How much does a resident experience manager make?

A resident experience manager typically earns between $50,000 and $70,000 annually, depending on location, experience, and the size of the property or company. They often require strong communication and customer service skills and may oversee resident relations, events, and amenities.

What are the most commonly searched types of Resident Experience jobs in Washington?

The most popular types of Resident Experience jobs in Washington are:

What cities in Washington are hiring for Resident Experience Manager jobs?

Cities in Washington with the most Resident Experience Manager job openings:

Resident Experience Manager jobs near you
Infographic showing various Resident Experience Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,858 per year, or $26.4 per hour.

Evening Resident Experience Associate

Bozzuto

North Bethesda, MD • On-site

$23.08/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Bozzuto rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

155th of 208 rated real estate companies

Job description

At Bozzuto, every team member shares a deep commitment to doing good for those around us We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it's the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members.
Our people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary.
Primary Responsibilities:
As the Evening Resident Experience Associate (Monday-Friday, 3PM-11PM), you're the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel "at home" is what enables you to excel. You enjoy personalizing every interaction and consider it a challenge to learn the names and favorite things of all of your customers (that goes for four-legged residents too)
As a Resident Experience Associate, your primary responsibilities include:
  • Converting leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood
  • Contributing to desired occupancy levels by coordinating tours of the community with the leasing team
  • Solving problems and providing timely assistance to residents and prospects with care
  • Planning and executing meaningful events and activities that engage residents and foster a sense of community
  • Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
  • Generating awareness, interest and excitement via social media
  • Encouraging happy customers to share the love by writing reviews on social networking sites
  • Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
  • Working weekends or evenings depending on the shift
  • A willingness to obtain a leasing license within your first 90 days of employment
You Create Value by:
  • Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home
  • Solving problems for your customers and treating them like you would your best friend
  • Meticulously following up with everyone
  • Playing an active role in making certain the community is impeccable
  • Jumping in and covering for team members when needed
  • Seeking out opportunities to enhance the customer's experience
What You Bring to Us:
  • 2+ years' experience in a hospitality, retail, travel or hotel environment
  • Outstanding communication skills, both written and verbal
  • A sharp professional appearance
  • Competent with various software, apps and computer programs
  • An eye for detail and a knack for anticipating a customer's needs
  • A customer-focused mentality
  • Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

Salary Range
$23.08-$23.08 USD
When you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well-being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver outstanding experiences to our residents. In addition to an award-winning culture, our benefits take into consideration everything from career development, retirement, family matters and health and wellness.
Working on our team and in this position, you can expect:
  • Competitive compensation.
  • Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
  • Paid leave. We provide 20 days of paid time off plus holidays.
  • Retirement planning. We offer a 401k program with a company match.
  • Tuition reimbursement. Plus, many other programs to support career development and growth.
  • A place you belong. We proudly offer a diverse range of employee resource groups, providing opportunities for our employees to connect over shared experiences, backgrounds, and cultures.

Bozzuto is proudly an Equal Opportunity Employer.
Bozzuto uses AI-enabled tools to enhance candidate sourcing in the recruitment process by helping identify qualified candidates for open positions.

What Bozzuto employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Bozzuto

Sourced by ZipRecruiter

At Bozzuto, it's all about experience. Whether it's the experience you bring, gain or give, we want your journey to be exceptional. Guided by our core values of creativity, concern, passion and the pursuit of perfection, we've been creating inspiring, engaging and vibrant communities for three decades.

Industry

Real estate and rental and leasing

Company size

1,001 - 5,000 Employees

Headquarters location

Greenbelt, MD, US

Year founded

1988

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