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Resident Associate Jobs in Reading, PA (NOW HIRING)

Juniper Communities

Cook-Lebanon

Lebanon, PA · On-site

$17/hr

Prepare meals for residents, associates, and visitors. Assist in the coordination of effective communication among dining team and resident assistants. Work closely with the Connections Director and ...

Juniper Communities

Cook-Lebanon

Lebanon, PA · On-site

$17/hr

Prepare meals for residents, associates, and visitors. Assist in the coordination of effective communication among dining team and resident assistants. Work closely with the Connections Director and ...

Juniper Communities

Cook-Lebanon

Lebanon, PA · On-site

$17/hr

Prepare meals for residents, associates, and visitors. Assist in the coordination of effective communication among dining team and resident assistants. Work closely with the Connections Director and ...

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All JobsResident Associate JobsResident Associate Jobs in Reading, PA

Resident Associate information

See Reading, PA salary details

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How much do resident associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for resident associate in Reading, PA is $15.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $16.63 per hour, depending on experience, location, and employer.

What is a resident associate?

Resident Associates are professionals who typically work in residential facilities such as dormitories, assisted living communities, or rehabilitation centers. Their main responsibilities include supporting residents' daily needs, ensuring a safe and welcoming environment, and sometimes assisting with administrative tasks or organizing activities. They often serve as a point of contact between residents and facility management, helping to resolve issues and maintain community standards. This role requires strong interpersonal skills, empathy, and the ability to handle emergencies or conflicts when they arise.

What are the key skills and qualifications needed to thrive as a resident associate, and why are they important?

To thrive as a Resident Associate, you need a foundational understanding of resident care, safety protocols, and often a high school diploma or equivalent. Familiarity with electronic documentation systems and basic first aid or CPR certification are commonly required. Strong interpersonal skills, patience, and attention to detail help in building trust and effectively supporting residents' daily needs. These competencies are crucial for maintaining a safe, supportive environment and ensuring the well-being of residents in assisted living or care facilities.

What are some typical challenges resident associates face when supporting residents, and how can they effectively address them?

Resident Associates often encounter challenges such as managing diverse resident needs, handling conflicts, and maintaining clear communication with both residents and staff. Successfully addressing these issues involves active listening, practicing empathy, and staying organized to ensure all residents feel heard and supported. Collaborating closely with supervisors and other associates, as well as participating in ongoing training, can help Resident Associates navigate these situations effectively while fostering a positive living environment.

What is the difference between Resident Associate vs Resident Advisor?

AspectResident AssociateResident Advisor
Required credentialsHigh school diploma or equivalent; some roles may prefer college experienceHigh school diploma or college experience often preferred
Work environmentResidential facilities, often in healthcare, educational, or corporate settingsCollege dormitories or student housing
Employer and industry usageHospitals, universities, corporate housingColleges and universities
Common search intentUnderstanding job roles in residential settingsStudent housing leadership roles

Both Resident Associate and Resident Advisor roles involve overseeing residential environments, but Resident Associates typically work in professional or healthcare settings, while Resident Advisors focus on student housing in colleges. The roles share similar credentials and work environments, but their specific responsibilities and employer types differ.

Is being a resident associate worth it?

A resident associate typically provides community support, event planning, and administrative assistance in residential settings. The role offers experience in customer service, communication, and problem-solving, often with flexible hours and opportunities for advancement, making it valuable for those seeking entry-level positions in property management or hospitality.

Is it hard to get a resident associate job?

Getting a resident associate position can vary in difficulty depending on the employer and location, but generally requires good communication skills, customer service experience, and sometimes relevant certifications. Entry-level roles may have less strict requirements, while more advanced positions may require prior experience or specialized training. Preparing a strong application and demonstrating interpersonal skills can improve chances of hiring.

What are the most commonly searched types of Resident jobs in Reading, PA?

The most popular types of Resident jobs in Reading, PA are:

What cities near Reading, PA are hiring for Resident Associate jobs?

Cities near Reading, PA with the most Resident Associate job openings:

Resident Associate jobs near you
Infographic showing various Resident Associate job openings in Reading, PA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $31,623 per year, or $15.2 per hour.

Resident and Community Associate: Full Time

The Highlands at Wyomissing

Wyomissing, PA • On-site

Full-time

Re-posted 8 days ago

Job description

Be the friendly face of our community! The Resident & Community Associate serves as the first point of contact for residents, families, and guests while supporting resident services and campus safety at The Highlands at Wyomissing.

Summary of Responsibilities:

The Resident and Community Associate serves as a liaison between residents, families, guests, and staff. The Resident and Community Associate is responsible for the switchboard, reception desk activities, and initiating response to facility and resident emergencies. They assist in ensuring a safe environment for residents, guests and employees by monitoring both interior and exterior areas of campus and buildings. They protect the privacy and confidentiality of all residents and co-workers.

Essential Functions/Duties:

  • Adequately and accurately records the happenings from their shift onto the shift report sheet and transfers the appropriate information during change of shift.
  • Checks emails on every shift and responds accordingly.
  • Records information in the online resident database to ensure those working in other departments and on different shifts have needed information to provide the best quality of care and service to the residents.
  • Answers the switchboard/multi-line telephone system promptly and in a professional and courteous manner. Identifies the needs of the caller and handles the call effectively and in an efficient manner.
  • Delivers internal mail to villas as per procedure.
  • Delivers to-go meals to villa residents if requested.
  • Accepts, logs, and accurately distributes prescription medications to Residential Living residents.
  • Accepts, logs, and accurately distributes packages and deliveries (i.e. flowers, dry cleaning, etc.) for residents and employees.
  • Participate in department meetings and trainings.
  • Conducts exterior patrols and inspects buildings, equipment, and access points to ensure the well-being of residents, guests, and employees. Controls traffic/parking by directing drivers during large campus events.
  • Prevents losses and damage and reports irregularities/safety concerns.
  • Reports hazardous conditions resulting from inclement weather to the Grounds Department personnel.
  • Monitors life safety monitoring equipment/panels (i.e. emergency alarm panels, villa alarm panels, monitors, cameras, etc.) and respond accordingly.
  • Responds to emergency alarms/ telephone calls or incidents. Accurately documents and maintains a log of emergency alarms/telephone calls or incidents. Escorts ambulances to the proper entrance door and residence for resident pickup.
  • Understands how to locate and read Safety Data Sheets. Assist in maintaining current Safety Data Sheet Manuals when requested.
  • Conducts and documents fire drills in accordance with regulatory requirements, policy/procedure/protocol.
  • Accurately maintains a key log and records use of each key.
  • Reports missing keys to the Resident and Community Lead promptly.
  • Reports safety concerns to the Facilities Director, Resident and Community Safety Lead, or affected Department and notifies the Facilities Director if a repair/remedy is needed.
  • Monitors radio and Relay conversations and responds accordingly.
  • Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.

Required Skills/Abilities:

  • Excellent Customer Service and Communications Skills
  • Excellent Interpersonal Skills
  • Possesses excellent organizational skills
  • Demonstrates good judgment and draws sound conclusions
  • Remains calm in all situations and demonstrates problem solving abilities
  • Maintains a high degree of confidentiality without compromise
  • Microsoft Office products, general computer knowledge.

Core Values:

  1. AMBASSADOR: Represents The Highlands at Wyomissing® in a positive light with integrity. Takes pride in our community.
  2. COMMITMENT: Dedicated, adaptable, tolerant, dependable, focused, and passionate. Often does more than is required. Reports to work as scheduled and timely.
  3. COMPASSIONATE: Is empathetic, mindful, and kind.
  4. INNOVATIVE: Is curious. Identifies new methods and efficiencies.
  5. RESULTS-DRIVEN: Has a strong sense of urgency about solving problems and completing work. Exerts unusual effort over time to achieve a goal. Maintains commitment to goals in the face of obstacles and frustrations.
  6. TEAM ORIENTED: Works cooperatively and effectively with others to achieve common goals.

The Highlands’ Traditions (Customer Service Expectations):

  1. SAFETY: Practices safe behaviors to ensure the safety of all.
  2. KINDNESS: Projects a positive image and energy. Courteous and respectful to all. Goes above and beyond to exceed customer expectations.
  3. SHOW: Takes pride in self-appearance. Stays in “character” and performs the “role in the show.” Ensures work area is show-ready.
  4. EFFICIENCY: Performs role with consistency and efficiency. Uses time and resources wisely.

 

Position Type/Expected Hours of Work:

  • This is a full-time or part-time position, during 1st, 2nd, or 3rd shift hours. This position requires a rotating weekend schedule with every other Saturday and Sunday as part of the routine schedule. Days of work depend on scheduled days. Evening, weekend, on-call, holiday, and work during inclement weather may be required.

 

Education and Experience Requirements:

  • High school diploma or GED (Required)
  • 1-3 Years of experience in a related role (Preferred)
  • Possess outstanding customer service ability
  • First Aid/ CPR/ AED Certification obtained within 90 days of employment (Required)
  • Completion of the Highlands Hearthstone Ambassador training within 30 days of employment (Required)

Work Authorization/Security Clearances:

  • Medical Screening
  • Criminal History Clearance
  • FBI Fingerprint Clearance (Only required if you have not lived in PA for the last 2 years)
  • Immigration and naturalization (I-9) Clearance
  • Valid Pennsylvania Driver's License and acceptable MVR

Physical Requirements and Physical Demands:

  • Hearing: Adequate to perform job duties in person and over the telephone.
  • Speaking: Must be able to communicate clearly in person and over the telephone.
  • Writing: Must be able to accurately document pertinent information either by writing or typing.
  • Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
  • This position is frequently required to sit, stand, walk and lift 10 lbs., and occasionally is required to lift and/or carry objects weighing up to 25 lbs.
  • This position is occasionally required to stand, bend, crouch, squat, crawl, kneel, balance, pull with force, reach above head, reach above shoulder, lift from floor level up, life from waist level up, lift above shoulders/head, lift 20 lbs. maximum, and frequently lift and/or carry objects weighing up to 10 lbs.

Safety Hazards and Physical Environment:

  • May be exposed to blood borne pathogens - Low Risk
  • May be exposed to communicable diseases
  • May be exposed to extreme conditions, (i.e. heat or cold)
  • May be exposed to gaseous fumes and helicopter attributes (i.e. noise, wind, etc.)
  • May be exposed to moving mechanical parts
  • May be exposed to potential electrical shock
  • May be exposed to high noise levels
  • May be exposed to toxic, caustic, chemicals, and / or detergents May be exposed to rare occasions during which it is necessary to interact with a resident exhibiting aggressive behavior

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