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Resident Associate Jobs in Lindenhurst, IL (NOW HIRING)

Encore Village

Resident Success Liaison

Schaumburg, IL · On-site

$70K/yr

The Resident Success Liaison serves as an extension of the Director of Resident Success in ... Associate or Bachelor's Degree preferred in hospitality, communications, business administration ...

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Resident Associate information

See Lindenhurst, IL salary details

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How much do resident associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for resident associate in Lindenhurst, IL is $15.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $16.54 per hour, depending on experience, location, and employer.

What is a resident associate?

Resident Associates are professionals who typically work in residential facilities such as dormitories, assisted living communities, or rehabilitation centers. Their main responsibilities include supporting residents' daily needs, ensuring a safe and welcoming environment, and sometimes assisting with administrative tasks or organizing activities. They often serve as a point of contact between residents and facility management, helping to resolve issues and maintain community standards. This role requires strong interpersonal skills, empathy, and the ability to handle emergencies or conflicts when they arise.

What is the difference between Resident Associate vs Resident Advisor?

AspectResident AssociateResident Advisor
Required credentialsHigh school diploma or equivalent; some roles may prefer college experienceHigh school diploma or college experience often preferred
Work environmentResidential facilities, often in healthcare, educational, or corporate settingsCollege dormitories or student housing
Employer and industry usageHospitals, universities, corporate housingColleges and universities
Common search intentUnderstanding job roles in residential settingsStudent housing leadership roles

Both Resident Associate and Resident Advisor roles involve overseeing residential environments, but Resident Associates typically work in professional or healthcare settings, while Resident Advisors focus on student housing in colleges. The roles share similar credentials and work environments, but their specific responsibilities and employer types differ.

What are some typical challenges resident associates face when supporting residents, and how can they effectively address them?

Resident Associates often encounter challenges such as managing diverse resident needs, handling conflicts, and maintaining clear communication with both residents and staff. Successfully addressing these issues involves active listening, practicing empathy, and staying organized to ensure all residents feel heard and supported. Collaborating closely with supervisors and other associates, as well as participating in ongoing training, can help Resident Associates navigate these situations effectively while fostering a positive living environment.

What are the key skills and qualifications needed to thrive as a resident associate, and why are they important?

To thrive as a Resident Associate, you need a foundational understanding of resident care, safety protocols, and often a high school diploma or equivalent. Familiarity with electronic documentation systems and basic first aid or CPR certification are commonly required. Strong interpersonal skills, patience, and attention to detail help in building trust and effectively supporting residents' daily needs. These competencies are crucial for maintaining a safe, supportive environment and ensuring the well-being of residents in assisted living or care facilities.
What are the most commonly searched types of Resident jobs in Lindenhurst, IL? The most popular types of Resident jobs in Lindenhurst, IL are:
What cities near Lindenhurst, IL are hiring for Resident Associate jobs? Cities near Lindenhurst, IL with the most Resident Associate job openings:
Resident Associate jobs near you
Infographic showing various Resident Associate job openings in Lindenhurst, IL as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $31,493 per year, or $15.1 per hour.

Resident Success Liaison

Encore Village of Schaumburg

Schaumburg, IL

$65K - $70K/yr

Full-time

Posted 26 days ago

Job description

DESCRIPTION: 

The Resident Success Liaison serves as an extension of the Director of Resident Success in supporting resident satisfaction, engagement, communication, and service excellence throughout the community. This position assists in overseeing Concierge operations while supporting resident relations, service coordination, operational continuity, and interdisciplinary collaboration across the continuum of care. 

Under the direction and delegation of the Director of Resident Success, the Resident Success Liaison helps ensure residents, families, guests, and staff receive timely support, exceptional customer service, and a seamless community experience. The Resident Success Liaison also assists in operational leadership, resident support initiatives, emergency response coordination, and departmental oversight as assigned. 

RESPONSIBILITIES: 

  • Carry out assigned resident service and operational support functions under the direction of the Director of Resident Success.  

  • Maintain a visible presence within the community and act as a primary point of contact for residents, families, guests, vendors, and staff under the direction of the Director of Resident Success.  

  • Provide day to day support, guidance, and communication assistance to Concierge team members under the direction of the Director of Resident Success.  

  • Assist in ensuring Concierge desks remain organized, operationally prepared, and equipped with accurate information, communication tools, emergency resources, directories, and operational materials necessary to support residents, families, visitors, and staff.  

  • Participate in resident care, interdisciplinary meetings, service coordination, and resident support discussions as directed by the Director of Resident Success to promote resident-centered communication and continuity of care.  

  • Serve as a de-escalation resource for resident and family concerns, complaints, and challenging situations utilizing professionalism, empathy, discretion, and conflict-resolution skills.  

  • Attend meetings, committees, and operational commitments as assigned by the Director of Resident Success as assigned to ensure continuity of departmental leadership and support.  

  • Support resident move-in, move-out, and transition processes through communication and coordination with residents, families, and internal departments.  

  • Collaborate with nursing, dining, life enrichment, housekeeping, maintenance, security, and other departments to support a seamless resident experience and timely follow-through on resident needs.  

  • Assist with coordination of Concierge operations, workflow, support and service, as assigned by Director of Resident Success. 

  • Maintain departmental records, reports, databases, and compliance documentation as assigned.  

  • Assist the Director of Resident Success with departmental budgeting, payroll preparation, financial tracking, reporting, supply management, staffing coordination, and operational oversight where appropriate.  

  • Participate in investigations, incident follow-up, documentation, and resolution of resident, guest, staff, or operational concerns as assigned by the Director of Resident Success.  

  • Assist with department coverage needs as assigned.  

  • All other duties as assigned.  

QUALIFICATIONS/REQUIREMENTS 

Education 

  • Associate or Bachelor’s Degree preferred in hospitality, communications, business administration, gerontology, social work, healthcare administration, or related field (or equivalent experience).  

Experience 

  • Minimum of 3-5 years of experience in senior living, hospitality, customer service, resident services, healthcare operations, or related field preferred.  

  • Previous leadership or supervisory experience preferred.  

  • Ability to communicate professionally and effectively with residents, families, visitors, associates, and external partners.  

  • Strong organizational, multitasking, and problem-solving abilities.  

  • Ability and willingness to learn new software systems and operational platforms.  

  • Must maintain confidentiality of resident, associate, and departmental information.  


This organization does not discriminate in hiring or employment on the basis of ancestry, race, color, religion, national origin, sex, sexual orientation, age, military status, veteran status, or disability. No question on the application is intended to secure information to be used for such discrimination. This application will be given every consideration, however its receipt does not imply employment for the applicant.