Resident Success Liaison
$65K - $70K/yr
The Resident Success Liaison serves as an extension of the Director of Resident Success in ... Associate or Bachelor's Degree preferred in hospitality, communications, business administration ...
Quick apply
$65K - $70K/yr
The Resident Success Liaison serves as an extension of the Director of Resident Success in ... Associate or Bachelor's Degree preferred in hospitality, communications, business administration ...
Quick apply
$65K - $70K/yr
The Resident Success Liaison serves as an extension of the Director of Resident Success in ... Associate or Bachelor's Degree preferred in hospitality, communications, business administration ...
Schaumburg, IL · On-site
$70K/yr
The Resident Success Liaison serves as an extension of the Director of Resident Success in ... Associate or Bachelor's Degree preferred in hospitality, communications, business administration ...
Schaumburg, IL · On-site
$70K/yr
The Resident Success Liaison serves as an extension of the Director of Resident Success in ... Associate or Bachelor's Degree preferred in hospitality, communications, business administration ...
Maintain resident, associate, and community confidentiality and adhere to Residents Rights. * Build strong, trusting relationships with community and company associates. * Contribute to community ...
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Maintain resident, associate, and community confidentiality and adhere to Residents Rights. * Build strong, trusting relationships with community and company associates. * Contribute to community ...
Northbrook, IL · On-site
Maintain resident, associate, and community confidentiality and adhere to Residents Rights. * Build strong, trusting relationships with community and company associates. * Contribute to community ...
Northbrook, IL · On-site
Maintain resident, associate, and community confidentiality and adhere to Residents Rights. * Build strong, trusting relationships with community and company associates. * Contribute to community ...
Northbrook, IL · On-site
Maintain resident, associate, and community confidentiality and adhere to Residents Rights. * Build strong, trusting relationships with community and company associates. * Contribute to community ...
Northbrook, IL · On-site
Maintain resident, associate, and community confidentiality and adhere to Residents Rights. * Build strong, trusting relationships with community and company associates. * Contribute to community ...
Vernon Hills, IL · On-site
$60K - $76K/yr
Brookdale Hawthorn Lakes is hiring a new Resident Engagement Director for their community ... Associate assistance program * Employee discounts * Referral program * Early access to earned wages ...
New
Vernon Hills, IL · On-site
$60K - $76K/yr
Brookdale Hawthorn Lakes is hiring a new Resident Engagement Director for their community ... Associate assistance program * Employee discounts * Referral program * Early access to earned wages ...
New
Provides all necessary care and services to assigned residents and assists other wellness department associates as needed. * Works collaboratively with peers and other team members. * Provides ...
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Provides all necessary care and services to assigned residents and assists other wellness department associates as needed. * Works collaboratively with peers and other team members. * Provides ...
Northbrook, IL · On-site
$17/hr
Provides all necessary care and services to assigned residents and assists other wellness department associates as needed. * Works collaboratively with peers and other team members. * Provides ...
Northbrook, IL · On-site
$17/hr
Provides all necessary care and services to assigned residents and assists other wellness department associates as needed. * Works collaboratively with peers and other team members. * Provides ...
Northbrook, IL · On-site
$17/hr
Provides all necessary care and services to assigned residents and assists other wellness department associates as needed. * Works collaboratively with peers and other team members. * Provides ...
Northbrook, IL · On-site
$17/hr
Provides all necessary care and services to assigned residents and assists other wellness department associates as needed. * Works collaboratively with peers and other team members. * Provides ...
Northbrook, IL · On-site
$17/hr
Provides all necessary care and services to assigned residents and assists other wellness department associates as needed. * Works collaboratively with peers and other team members. * Provides ...
Northbrook, IL · On-site
$17/hr
Provides all necessary care and services to assigned residents and assists other wellness department associates as needed. * Works collaboratively with peers and other team members. * Provides ...
$16 - $16.50/hr
What Our Associates Say "It truly feels like a family at Charter." "The residents are an extension of my family now." "You always hear about a company's values, but Charter actually lives them. They ...
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$16 - $16.50/hr
What Our Associates Say "It truly feels like a family at Charter." "The residents are an extension of my family now." "You always hear about a company's values, but Charter actually lives them. They ...
Kenosha, WI · On-site
$16 - $16.50/hr
What Our Associates Say "It truly feels like a family at Charter." "The residents are an extension of my family now." "You always hear about a company's values, but Charter actually lives them. They ...
Kenosha, WI · On-site
$16 - $16.50/hr
What Our Associates Say "It truly feels like a family at Charter." "The residents are an extension of my family now." "You always hear about a company's values, but Charter actually lives them. They ...
Northbrook, IL · On-site
Ensures timely response to requests for services by residents, associates, and management to include repair or replacement of all interior fixtures and furnishings. * Monitors the level and quality ...
Northbrook, IL · On-site
Ensures timely response to requests for services by residents, associates, and management to include repair or replacement of all interior fixtures and furnishings. * Monitors the level and quality ...
Ensures timely response to requests for services by residents, associates, and management to include repair or replacement of all interior fixtures and furnishings. * Monitors the level and quality ...
Quick apply
Ensures timely response to requests for services by residents, associates, and management to include repair or replacement of all interior fixtures and furnishings. * Monitors the level and quality ...
Northbrook, IL · On-site
Ensures timely response to requests for services by residents, associates, and management to include repair or replacement of all interior fixtures and furnishings. * Monitors the level and quality ...
Northbrook, IL · On-site
Ensures timely response to requests for services by residents, associates, and management to include repair or replacement of all interior fixtures and furnishings. * Monitors the level and quality ...
Wheeling, IL · On-site
$80K/yr
Ensure an attractive, safe, and sanitary environment is provided for residents, associates, families, and outside vendors. * Serve as a member of the QAPI Committee as assigned. * Audit and complete ...
Wheeling, IL · On-site
$80K/yr
Ensure an attractive, safe, and sanitary environment is provided for residents, associates, families, and outside vendors. * Serve as a member of the QAPI Committee as assigned. * Audit and complete ...
$80K - $90K/yr
Ensure an attractive, safe, and sanitary environment is provided for residents, associates, families, and outside vendors. * Serve as a member of the QAPI Committee as assigned. * Audit and complete ...
$80K - $90K/yr
Ensure an attractive, safe, and sanitary environment is provided for residents, associates, families, and outside vendors. * Serve as a member of the QAPI Committee as assigned. * Audit and complete ...
Wheeling, IL · On-site
$80K - $90K/yr
Ensure an attractive, safe, and sanitary environment is provided for residents, associates, families, and outside vendors. * Serve as a member of the QAPI Committee as assigned. * Audit and complete ...
New
Wheeling, IL · On-site
$80K - $90K/yr
Ensure an attractive, safe, and sanitary environment is provided for residents, associates, families, and outside vendors. * Serve as a member of the QAPI Committee as assigned. * Audit and complete ...
New
Wheeling, IL · On-site
$80K/yr
Ensure an attractive, safe, and sanitary environment is provided for residents, associates, families, and outside vendors. * Serve as a member of the QAPI Committee as assigned. * Audit and complete ...
Wheeling, IL · On-site
$80K/yr
Ensure an attractive, safe, and sanitary environment is provided for residents, associates, families, and outside vendors. * Serve as a member of the QAPI Committee as assigned. * Audit and complete ...
Wheeling, IL · On-site
$80K - $90K/yr
Ensure an attractive, safe, and sanitary environment is provided for residents, associates, families, and outside vendors. * Serve as a member of the QAPI Committee as assigned. * Audit and complete ...
Wheeling, IL · On-site
$80K - $90K/yr
Ensure an attractive, safe, and sanitary environment is provided for residents, associates, families, and outside vendors. * Serve as a member of the QAPI Committee as assigned. * Audit and complete ...
$11.04 - $11.85
5% of jobs
$11.85 - $12.67
6% of jobs
$13.22 is the 25th percentile. Wages below this are outliers.
$12.67 - $13.48
19% of jobs
The median wage is $14.19 / hr.
$13.48 - $14.30
22% of jobs
$14.30 - $15.11
9% of jobs
$15.11 - $15.93
12% of jobs
$16.10 is the 75th percentile. Wages above this are outliers.
$15.93 - $16.74
9% of jobs
$16.74 - $17.56
6% of jobs
$17.56 - $18.37
3% of jobs
$18.37 - $19.19
3% of jobs
$19.19 - $20
5% of jobs
$11
$15
$20
| Aspect | Resident Associate | Resident Advisor |
|---|---|---|
| Required credentials | High school diploma or equivalent; some roles may prefer college experience | High school diploma or college experience often preferred |
| Work environment | Residential facilities, often in healthcare, educational, or corporate settings | College dormitories or student housing |
| Employer and industry usage | Hospitals, universities, corporate housing | Colleges and universities |
| Common search intent | Understanding job roles in residential settings | Student housing leadership roles |
Both Resident Associate and Resident Advisor roles involve overseeing residential environments, but Resident Associates typically work in professional or healthcare settings, while Resident Advisors focus on student housing in colleges. The roles share similar credentials and work environments, but their specific responsibilities and employer types differ.

$65K - $70K/yr
Full-time
Posted 26 days ago
DESCRIPTION:
The Resident Success Liaison serves as an extension of the Director of Resident Success in supporting resident satisfaction, engagement, communication, and service excellence throughout the community. This position assists in overseeing Concierge operations while supporting resident relations, service coordination, operational continuity, and interdisciplinary collaboration across the continuum of care.
Under the direction and delegation of the Director of Resident Success, the Resident Success Liaison helps ensure residents, families, guests, and staff receive timely support, exceptional customer service, and a seamless community experience. The Resident Success Liaison also assists in operational leadership, resident support initiatives, emergency response coordination, and departmental oversight as assigned.
RESPONSIBILITIES:
Carry out assigned resident service and operational support functions under the direction of the Director of Resident Success.
Maintain a visible presence within the community and act as a primary point of contact for residents, families, guests, vendors, and staff under the direction of the Director of Resident Success.
Provide day to day support, guidance, and communication assistance to Concierge team members under the direction of the Director of Resident Success.
Assist in ensuring Concierge desks remain organized, operationally prepared, and equipped with accurate information, communication tools, emergency resources, directories, and operational materials necessary to support residents, families, visitors, and staff.
Participate in resident care, interdisciplinary meetings, service coordination, and resident support discussions as directed by the Director of Resident Success to promote resident-centered communication and continuity of care.
Serve as a de-escalation resource for resident and family concerns, complaints, and challenging situations utilizing professionalism, empathy, discretion, and conflict-resolution skills.
Attend meetings, committees, and operational commitments as assigned by the Director of Resident Success as assigned to ensure continuity of departmental leadership and support.
Support resident move-in, move-out, and transition processes through communication and coordination with residents, families, and internal departments.
Collaborate with nursing, dining, life enrichment, housekeeping, maintenance, security, and other departments to support a seamless resident experience and timely follow-through on resident needs.
Assist with coordination of Concierge operations, workflow, support and service, as assigned by Director of Resident Success.
Maintain departmental records, reports, databases, and compliance documentation as assigned.
Assist the Director of Resident Success with departmental budgeting, payroll preparation, financial tracking, reporting, supply management, staffing coordination, and operational oversight where appropriate.
Participate in investigations, incident follow-up, documentation, and resolution of resident, guest, staff, or operational concerns as assigned by the Director of Resident Success.
Assist with department coverage needs as assigned.
All other duties as assigned.
QUALIFICATIONS/REQUIREMENTS
Education
Associate or Bachelor’s Degree preferred in hospitality, communications, business administration, gerontology, social work, healthcare administration, or related field (or equivalent experience).
Experience
Minimum of 3-5 years of experience in senior living, hospitality, customer service, resident services, healthcare operations, or related field preferred.
Previous leadership or supervisory experience preferred.
Ability to communicate professionally and effectively with residents, families, visitors, associates, and external partners.
Strong organizational, multitasking, and problem-solving abilities.
Ability and willingness to learn new software systems and operational platforms.
Must maintain confidentiality of resident, associate, and departmental information.
This organization does not discriminate in hiring or employment on the basis of ancestry, race, color, religion, national origin, sex, sexual orientation, age, military status, veteran status, or disability. No question on the application is intended to secure information to be used for such discrimination. This application will be given every consideration, however its receipt does not imply employment for the applicant.
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Health care and social assistance
501 - 1,000 Employees
Schaumburg, IL, US