Residence Front Desk Jobs (NOW HIRING)

POSITION SUMMARY 

These general functions will be carried out in keeping with the Goals, Policies and Mission of the YMCA of the East Bay. Under the direction of the Residence Property Director, maintain clean and safe areas throughout the facility including residence rooms, common areas and kitchen, as well as assigned areas in the branch.  In addition, provide customer service, safety assistance and operations through the Residence Front Desk. 

ESSENTIAL FUNCTIONS

• Essential functions include the following: Regular attendance and punctuality. The Downtown Berkeley YMCA reserves the right to add or delete essential job functions. 
• Provide hospitality, customer service and safety assistance to residents and members in a helpful and courteous manner.
• Wipe down all restrooms multiple times during a shift.  Deep clean any restroom as needed.
• Refill supplies in kitchen and all 3 and 4 floor restrooms.
• Once daily—or more if needed—after a large group, check and clean the kitchen and dining areas, including wet floors, dirty countertops/tables/chairs/microwaves/stoves/dishes and trash.
• Clean and prepare all newly vacant rooms.  Disinfect/wipe all surfaces with CDC N List approved products, change linens, vacuum floors, empty trash.
• Collect, wash, fold, and dispense towels and linens to their required locations and/or rooms.
• Vacuum/sweep lobby and carpeted common areas and behind desk areas.  Wipe down all surfaces at the beginning and end of all shifts.
• Sweep then mop all hard surface floors daily and when needed.
• Empty kitchen, common area and bathroom garbage containers at beginning and end of shift.
• Understand and administer all Front Desk procedures and rules.
• Maintain a clean and organized work station/front desk.
• Pull the Check In/Check Out List for the day.
• Check in and check out residents and guests.
• Provide leadership and assistance to Residents/Guests during emergencies.
• Record maintenance, incident and emergency details in Front Desk Log Book.
• Coordinate with maintenance and custodial staff.
• Perform duties of a Custodial Services Representative when called upon.
• Maintain all performance standards.
• Perform other duties as required. 

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit, climb or balance, talk or hear, and smell.
• The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The employee must physically be able to assist Residents/Guests during emergencies. This may include providing verbal instructions and physical support to assist while navigating up or down stairs in emergency situations/evacuations.
• While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.
• The noise level in the work environment is usually moderate.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS:

• High school diploma or GED preferred, or equivalent experience
• Good communication skills verbally and in writing.  Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Basic proficiency in Microsoft Word, Outlook and other computer programs and office equipment necessary to perform the duties of the job
• At least 18 years of age

This is a union-represented position covered by a collective bargaining agreement.

New hires begin at $0.50 above the City of Berkeley minimum wage. Effective July 1, 2026, Berkeley’s minimum wage will increase to $19.61 per hour, making the starting rate for this position $20.11 per hour.

Employees are eligible for wage progression increases based on hours worked:

• Starting Rate: $20.11/hour
• After 1,000 hours worked: 4% increase to approximately $20.91/hour
• After 2,100 hours worked: Advancement to the regular contract rate, currently projected to be approximately $27.58/hour effective July 1, 2026, with additional union-negotiated increases scheduled in future years.

In addition to hourly wages, eligible employees receive a Holiday Season Bonus under the current union agreement:

• Full-time employees: $1,000 net pay
• Part-time employees: $500 net pay

This position is being hired as an On-Call Residence Custodial & Desk Representative. Current staffing needs may include coverage for the following shifts:

• Morning Shift: 6:00 AM – 2:00 PM
• Mid Shift: 2:00 PM – 10:00 PM
• Overnight/Graveyard Shift: 10:00 PM – 6:00 AM

Primary coverage needs are currently for the morning shift and overnight/graveyard shift, with occasional mid-shift coverage as needed.

While this is an on-call position, it can be an excellent opportunity to gain YMCA experience, pick up consistent hours, and be considered for future openings as they become available. Internal candidates are often given consideration when regular part-time or full-time positions are posted.

The YMCA of the East Bay is committed to creating opportunities for growth, development, and advancement within the organization.