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Reservations Jobs in Baltimore, MD (NOW HIRING)

Relais & Châteaux

Reservations Agent

Baltimore, MD · On-site

$16 - $19.75/hr

Company Description The Ivy Hotel is in search of a Reservations Agent to join our growing team. The ideal candidate is a proven team player with previous customer service experience, preferably ...

The Ivy Hotel

Reservations Agent

Baltimore, MD · On-site

$16 - $19.75/hr

Embark on a journey of refined hospitality as a Reservations Agent at Hotel Jerome and Hotel Madeline, where every interaction becomes an artful orchestration of bespoke experiences. In this ...

The Ivy Hotel

Reservation Supervisor

Baltimore, MD

The Reservations Supervisor supports the Reservations Manager in the daily operation of the Reservations Department. This is a hands-on position responsible for ensuring reservations are handled ...

The Ivy Hotel

Reservation Supervisor

Baltimore, MD · On-site

Reservation Supervisor The Reservations Supervisor supports the Reservations Manager in the daily operation of the Reservations Department. This is a hands-on position responsible for ensuring ...

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Reservations information

See Baltimore, MD salary details

$11

$18

$29

How much do reservations jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for reservations in Baltimore, MD is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.01 per hour, depending on experience, location, and employer.

What is a reservations agent?

Reservations, as a job title, typically refer to professionals who handle the booking and management of services such as hotel rooms, flights, car rentals, or restaurant tables. Their responsibilities include assisting customers with inquiries, processing bookings, updating reservation systems, and sometimes handling cancellations or special requests. Reservations staff often work in hospitality, travel, or related industries and are essential for ensuring a smooth and efficient booking experience for guests or clients.

What are the key skills and qualifications needed to thrive as a reservations agent?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems (like OPERA or Amadeus), booking platforms, and office software is commonly required. Excellent communication, problem-solving abilities, and a calm, courteous demeanor help you stand out in this role. These skills ensure accurate bookings, satisfied customers, and efficient handling of inquiries in a fast-paced hospitality environment.

What are some common challenges faced by reservations agents, and how can they be overcome?

Reservations agents often encounter challenges such as managing high call volumes during peak times, handling last-minute booking changes, and addressing customer concerns promptly. To overcome these, strong organizational skills and familiarity with booking software are essential. Effective communication and patience are also key, as agents must frequently collaborate with other departments, such as sales and front desk teams, to ensure smooth guest experiences. Continuous training and staying updated on property offerings can further enhance problem-solving abilities.

What is the difference between Reservations vs Customer Service Representative?

AspectReservationsCustomer Service Representative
CredentialsHigh school diploma; some roles may require hospitality certificationsHigh school diploma; customer service training often preferred
Work EnvironmentHotels, airlines, travel agenciesCall centers, retail, corporate offices
Industry UsageTravel, hospitality, airline industriesVarious sectors including retail, telecom, finance
Primary FocusBooking and managing reservationsAssisting customers with inquiries and issues

Reservations specialists focus on booking and managing reservations within the travel and hospitality industries, while Customer Service Representatives handle a broader range of customer inquiries across multiple sectors. Both roles require strong communication skills but differ in their specific responsibilities and work environments.

How to become a reservations agent?

To become a reservations agent, candidates typically need a high school diploma or equivalent and strong customer service skills. Experience with reservation systems like Sabre or Amadeus is often preferred, and some employers provide on-the-job training. Good communication, organization, and the ability to work flexible hours are also important for this role.

What are the most commonly searched types of Reservations jobs in Baltimore, MD?

The most popular types of Reservations jobs in Baltimore, MD are:

What are popular job titles related to Reservations jobs in Baltimore, MD?

For Reservations jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Reservations jobs in Baltimore, MD look for?

The top searched job categories for Reservations jobs in Baltimore, MD are:

Reservations jobs near you
Infographic showing various Reservations job openings in Baltimore, MD as of August 2026, with employment types broken down into 73% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,457 per year, or $19 per hour.

Reservations Agent

Relais & Châteaux

Baltimore, MD • On-site

$16 - $19.75/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 20 days ago

Job description

Company Description
Job Description
The Ivy Hotel is in search of a Reservations Agent to join our growing team. The ideal candidate is a proven team player with previous customer service experience, preferably within the hotel industry. Candidate must have excellent computer and communication skills in English (bi-lingual/multilingual is a plus). The candidate must be detail-oriented, service-oriented, able to multitask, and sell all aspects of the hotel (Rooms, Restaurant, Spa, Meeting space).
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Assures that the reservations desk is covered and maintained at all times
  • Welcomes guests upon arrival in an efficient and friendly manner, using guest name whenever possible, and arrange for luggage to be delivered to in a timely manner
  • Utilizes a variety of computer systems to create or edit reservations, run daily reports, monitor room rates and availability
  • Reviews arrivals and departures for guest preferences and works closely with other departments (Front Office, Kitchen, Housekeeping, Maintenance and Valet) to ensure perfect customer service & satisfaction
  • Handles all guest interactions and responds to guest requests (in person, by phone or email) with the highest level of hospitality and professionalism
  • Resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. and accommodates special requests whenever possible
  • Performs courtesy calls to guests and logs responses in corresponding logbooks making sure to follow up where necessary
  • Posts and adjusts charges and information on all folios and accounts and provides appropriate backup to Financial Services. Settles bill accurately through credit card or cash transaction.
  • Maintains a balanced bank assigned by the hotel, and reconciles all transactions at the close of each shift
  • Processes all external and internal calls either by redirecting calls or assisting the caller
  • Understands the hotel identity, and upholds all service procedures and communication standards as outlined by The Ivy Standard Operating Procedures
  • Works harmoniously and professionally with co-workers, supervisors and managers - assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Room Service, Maintenance and Housekeeping departments
  • Handle and distribute faxes, voice messages and written messages for personnel and hotel guests
Qualifications
Required:
  • Previous customer related experience an asset
  • Associate Degree or higher
  • Must be available to work weekends and holidays - May be required to work varying schedules to reflect the business needs of the hotel.
  • Must possess outstanding guest services skills and sophisticated verbal communication skills
  • Proof of eligibility to work in the United States is required
  • Must have basic computer skills and general knowledge of Microsoft Office
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
Desirable:
  • Prior experience as a front desk/reservations agent
  • Property Management Software (PMS) knowledge.
  • Hospitality degree
  • Fluency in one of the following languages: Spanish, French, Italian, Japanese, Mandarin, German or Arabic
Additional Information
Benefits:
  • Paid Vacation and Holidays
  • Medical and Dental Insurance
  • Short and Long Term Disability Insurance
  • Basic and Optional Life Insurance
  • Retirement Savings Plan

The Ivy Hotel is an Equal Opportunity Employer. All employment offers are contingent upon successful completion of a background check, and pre-employment drug test conducted in accordance with applicable federal, state and local laws.

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