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Reservations Associate Jobs in Toronto, ON (NOW HIRING)

PetSmart Careers

PetsHotel Manager

Richmond Hill, ON · On-site

$20.67 - $30.67/hr

  • Medical

  • Retirement

  • PTO

Recognizes and celebrates associates driving overall associate engagement. Hotel and Pet Care Operations: * Ensures reservations for pet boarding and doggie day camp are within established policies ...

PetSmart

PetsHotel Manager

Richmond Hill, ON · On-site

  • Medical

  • Retirement

  • PTO

Recognizes and celebrates associates driving overall associate engagement. Hotel and Pet Care Operations: * Ensures reservations for pet boarding and doggie day camp are within established policies ...

PetSmart

PetsHotel Manager

Richmond Hill, ON · On-site

  • Medical

  • Retirement

  • PTO

Recognizes and celebrates associates driving overall associate engagement. Hotel and Pet Care Operations: * Ensures reservations for pet boarding and doggie day camp are within established policies ...

PetSmart

PetsHotel Manager

Richmond Hill, ON

  • Medical

  • Retirement

  • PTO

Recognizes and celebrates associates driving overall associate engagement. Hotel and Pet Care Operations: * Ensures reservations for pet boarding and doggie day camp are within established policies ...

PetSmart

PetsHotel Manager

Richmond Hill, ON · On-site

  • Medical

  • Retirement

  • PTO

Recognizes and celebrates associates driving overall associate engagement. Hotel and Pet Care Operations: * Ensures reservations for pet boarding and doggie day camp are within established policies ...

PetSmart

PetsHotel Manager

Richmond Hill, ON · On-site

  • Medical

  • Retirement

  • PTO

Recognizes and celebrates associates driving overall associate engagement. Hotel and Pet Care Operations: * Ensures reservations for pet boarding and doggie day camp are within established policies ...

PetSmart

PetsHotel Manager

Richmond Hill, ON

  • Medical

  • Retirement

  • PTO

Recognizes and celebrates associates driving overall associate engagement. Hotel and Pet Care Operations: * Ensures reservations for pet boarding and doggie day camp are within established policies ...

PetSmart

PetsHotel Manager

Richmond Hill, ON · On-site

  • Medical

  • Retirement

  • PTO

Recognizes and celebrates associates driving overall associate engagement. Hotel and Pet Care Operations: * Ensures reservations for pet boarding and doggie day camp are within established policies ...

PetSmart

PetsHotel Manager

Richmond Hill, ON · On-site

  • Medical

  • Retirement

  • PTO

Recognizes and celebrates associates driving overall associate engagement. Hotel and Pet Care Operations: * Ensures reservations for pet boarding and doggie day camp are within established policies ...

PetSmart

PetsHotel Manager

Richmond Hill, ON · On-site

  • Medical

  • Retirement

  • PTO

Recognizes and celebrates associates driving overall associate engagement. Hotel and Pet Care Operations: * Ensures reservations for pet boarding and doggie day camp are within established policies ...

PetSmart

PetsHotel Manager

Richmond Hill, ON · On-site

  • Medical

  • Retirement

  • PTO

Recognizes and celebrates associates driving overall associate engagement. Hotel and Pet Care Operations: * Ensures reservations for pet boarding and doggie day camp are within established policies ...

PetSmart

PetsHotel Manager

Richmond Hill, ON · On-site

  • Medical

  • Retirement

  • PTO

Recognizes and celebrates associates driving overall associate engagement. Hotel and Pet Care Operations: * Ensures reservations for pet boarding and doggie day camp are within established policies ...

Marriott

Group Housing Coordinator

Toronto, ON · On-site

Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Group Housing Coordinator

Toronto, ON · On-site

Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

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All JobsReservations Associate JobsReservations Associate Jobs in Toronto, ON

Reservations Associate information

What is a reservations associate?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a reservations associate?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.

What are some common challenges faced by reservations associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

Is a reservations associate a good job?

A reservations associate is responsible for managing booking inquiries, often using reservation systems like Opera or Sabre. The role typically involves customer service skills, attention to detail, and working in a fast-paced environment, making it suitable for those interested in hospitality or travel industries. Compensation and job satisfaction vary depending on the employer and location.

What are the most commonly searched types of Reservations jobs in Toronto, ON?

The most popular types of Reservations jobs in Toronto, ON are:

Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Player Development Associate-GCT

Great Canadian Entertainment

Toronto, ON • On-site

Full-time

Posted 5 days ago

Job description

Position Summary: 

Under the general direction of the Executive Director of Player Development (GTA) or Executive Director of Casino Marketing & Player Development (GTA), the primary responsibility of the Player Development Associate is to aggressively market current offers or promotions to casino guests and facilitate the development of players within the respective region/sites. The Player Development Associate ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities:

Marketing & Player Development Goals:

  • Meet or achieve assigned marketing and revenue goals.
  • Conduct calls to potential guests to promote our service offerings. 
  • Secure guest commitment on service offering available.
  • Follow up with guests thanking them for their visit and checking for satisfaction as well as offering to book next visit.
  • Effectively book reservations and follow up to confirm arrangements.
  • Ensure appropriate room type and welcome amenities, arrange shows, meal, and transportation comps upon requests.

Guest data sourcing, tracking and reporting: 

  • Heavily utilize the internal CRM system for prospecting of database development and meet minimum daily call goals.
  • Follow up on leads and maintain regular communication with potential guests to build relationships and increase player conversions.
  • Aggressive marketing of cold and warm leads on an ongoing basis.
  • Tracking and reporting on guest calls and outcomes.

Relationship Building:

  • Develop relationships between the property and our premium mass guests.  
  • Ensure that guests are introduced to casino hosts to further develop relationships and foster engagement with the property.
  • Build relationships on behalf of Great Canadian Entertainment and determine the appropriate channel for communication.
  • Performs other related duties as assigned.

Educational and Functional Requirements:

  • Minimum 2 years in outbound sales, marketing experience in guest/customer service, sales management; loyalty program experience.
  • Post-secondary education in commerce, marketing, hospitality, public relations or management is an asset or suitable combination of continuing education and strong experience considered. 
  • Ability to exceed internal and external guest expectations through timely, effective and service oriented communication.
  • Ability to safeguard and keep information confidential.
  • Ability to work under pressure, problem solve, and overcome resistance.
  • Ability to successfully obtain or maintain gaming registration with the provincial regulator.
  • Computer fluency in MS Office suite.
  • Experience in and understanding of Slots and Table Games an asset.
  • Multilingualism is considered an asset.
  • Ability to aggressively market consumers, successfully overcome objections, and close on reservations.
  • Ability to track call transactions and follow-up appropriately to book reservations.
  • Good cold-calling ability, the ability to open a conversation, effectively promote the features and benefits of Great Canadian Entertainment vs. the competition.  This includes the ability to convey the terms of all offers and promotions, and effectively secure reservations. 

Must be able to work varied shifts, including nights, weekends and holidays

Apply